Joe Toepfer | Page 20

Great Service The service department is top notch. Everyone you deal with is friendly and helpful. I like that they listen to your concerns. Then they ask good ques The service department is top notch. Everyone you deal with is friendly and helpful. I like that they listen to your concerns. Then they ask good questions to get to the root of your service issues. I’ve always been happy with the service. More

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Fast and incredibly professional service I have visited Gunn's vehicle service a couple of times for routine engine diagnostics, and I was pleased each time. I was met by the Alexis, the expr I have visited Gunn's vehicle service a couple of times for routine engine diagnostics, and I was pleased each time. I was met by the Alexis, the express service advisor, who very quickly sent my vehicles off for diagnostics and sent me into the waiting room. The waiting room offered free coffee, krispy kreme donuts, wifi, tv, and a shuttle service to any part of San Antonio. My vehicle's miles were slightly out of warranty period but the dealership arranged almost free repair because the engine diagnostics light came up much earlier. This was a fine experience and I will take my Hondas for service at Gunn again in future. More

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Professional and thorough Repaired the gear shift handle quickly and the same day. They figured out where the issue was on the noise. Offered a complimentary shuttle. Got the r Repaired the gear shift handle quickly and the same day. They figured out where the issue was on the noise. Offered a complimentary shuttle. Got the replacement part in quickly. Scheduled my return visit at a convenient time. More

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Great trusteorthy service I’ve been a Gunn Honda customer since the 1980’s. They are trustworthy and thoughtful and provide excellent service. In fact, I originally chose them I’ve been a Gunn Honda customer since the 1980’s. They are trustworthy and thoughtful and provide excellent service. In fact, I originally chose them because of the quality of their service. This experience was no exception. I got a B-1 light on my Honda and called to ask what it meant. The services indicated were thoroughly explained and I was able to set up an appointment to have it done quickly. They gave me a good estimate of both price and time, as usual. I’ve sent them many friends as prospective customers and will continue to do so More

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Enjoy the no hassle Gunn Honda They don’t pressure you buy products you don’t want or need. Enjoy the service and sales department at Gunn Honda, they don’t pressure you to buy prod They don’t pressure you buy products you don’t want or need. Enjoy the service and sales department at Gunn Honda, they don’t pressure you to buy products you don’t need or want, thank you Gunn Honda. Praise Lord Jesus. More

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Excellent Experience Had issue with cabin fan blower. Got right in first thing in the morning. Had the vehicle ready by noon. Great explanation of what was needed to be do Had issue with cabin fan blower. Got right in first thing in the morning. Had the vehicle ready by noon. Great explanation of what was needed to be done. Also update on what service needs would be due in the near future and costs. More

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Consistent quality customer service Gunn Honda Service continuously provides top rate customer service, whether servicing my current vehicle or discussing potential new and/or used car o Gunn Honda Service continuously provides top rate customer service, whether servicing my current vehicle or discussing potential new and/or used car options. Gunn employees know their business and have always treated me as a valued customer. They are friendly, professional and go the extra mile to satisfy my automotive needs. More

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Best sales experience to date. My wife and I had an awesome experience at GUNN. We felt like we were having a conversation with our salesman “Z””, and never felt any pressure to buy My wife and I had an awesome experience at GUNN. We felt like we were having a conversation with our salesman “Z””, and never felt any pressure to buy. He answered every question, wehad and delivered. the vehicle we wanted at a fair a price.(no matter the situation price can be better). Bottom Line, our experience buying a car was the best to date. I have bought/sold six cars over the past 10 years and NEVER got the level of customer service, like I did from GUNN. THANK YOU! More

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Maintenance I went to the dealership for a brake flush & allingment. I told Joe Toepfer I would be in the waiting area. He told me it would take about 2 hours. Af I went to the dealership for a brake flush & allingment. I told Joe Toepfer I would be in the waiting area. He told me it would take about 2 hours. After 3 hours he called me & said they were having problems with the machinery that does the alignment and that it would be another 30 to 45 minutes. After 45 minutes he called and said it was done. I went to pay for the service that’s when he made the comment that he had noticed my paperwork sitting over to the side and he said he thought he had better call me. This made me feel like he had forgotten about my car being serviced. A two hour service job turned into a four hour ordeal. All this time I was waiting. More

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Outstanding Since I purchased my Pilot at Gunn my wife and I feel more secure that all the maintenance work be done at the dealer. Thanks Mr. Toepfer for his know Since I purchased my Pilot at Gunn my wife and I feel more secure that all the maintenance work be done at the dealer. Thanks Mr. Toepfer for his knowledge and patiention. More

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