Dealership Experience
3 yrs, 8 mos
14 Reviews
Write a Review14 Reviews of Joe Trejo
November 16, 2023
Marissa was very nice, polite and professional. We had great experience, everything good, we love it 😀.. We had great experience, everything good, we love it 😀.. More
Other Employees Tagged: David Deleon, Marissa Anderson
November 15, 2023
This was my first Subaru purchase and the car is great. They have a lot of vehicles and models to choose from. Craig has been great and knowledgeable, was not pushy to purchase a vehicle and understood my They have a lot of vehicles and models to choose from. Craig has been great and knowledgeable, was not pushy to purchase a vehicle and understood my budget and what kind of vehicle I was looking for (10/10). However, when it came time to purchase the vehicle itself, it took longer than I had anticipated. Ended up at the dealership for five hours the first night. Came to pick up the vehicle the next day and was told something completely different from what we had agreed to the night before. Trying to add on what we didn't ask for. With all that was going on the manager was rude and not once did he come out to talk to me directly, but I can hear him in his office that wasn't pleasant.. A different salesperson was working with us that day and became agitated and asked if we wanted the car or not. It left an unpleasant taste towards the end of the visit, I still wanted the car and needed one urgently. They asked if there was anything that they can do to make my experience positive and still have not gotten a call back. Unfortunately I'm not sure if I want to service my vehicle with them in the future. More
Other Employees Tagged: Mike Lagandaon, Curtis Jare , Craig Loftin
November 12, 2023
Too easy to do business with to be called a car dealer. And didn't have to spend 5 hours. I'd rather have surgery without a sedative than deal with a car dealership. Sometimes you just have to bite the bul And didn't have to spend 5 hours. I'd rather have surgery without a sedative than deal with a car dealership. Sometimes you just have to bite the bullet and go in and hope for the best. I feel like I got it, the best. Thank you More
Other Employees Tagged: Mike Lagandaon, David Deleon, Marissa Anderson, Isiah A. Martinez
March 14, 2023
Working with Joe Trejo and the Elk Grove Subaru team was refreshing after visiting so many different dealers around the area. I went in to test drive the 2023 Outback, and ended up buying the same day. Joe refreshing after visiting so many different dealers around the area. I went in to test drive the 2023 Outback, and ended up buying the same day. Joe was knowledgeable, patient, and his attentive and energetic attitude was so appreciated - and was one of the reasons I felt comfortable buying my car from them. Joe met every one of my non-negotiables and requests with a smile and a "yes". I am not an easy customer, and felt cared for and most importantly, respected. Members like Joe are an asset to have on a team and would (and very much will) recommend him to anyone looking at buying a new car. A special shout out to Aaron and Mike from Management and Finance - thank you all for the laughs, your patience, and support. More
Other Employees Tagged: Mike Lagandaon, Aaron Magana
October 28, 2022
TJ the salesman had full knowledge of this Subaru Forester. No secrets. He answered our questions so well and that's the reason we decided to buy the car. I can recommend him to my friends. Forester. No secrets. He answered our questions so well and that's the reason we decided to buy the car. I can recommend him to my friends. More
Other Employees Tagged: TJ Tjokrosoeharto
October 22, 2022
Great team. Mike kept me informed about my Outback wilderness and made sure everything went smoothly and painlessly. Nobody tried to upsell me or add on extra co Mike kept me informed about my Outback wilderness and made sure everything went smoothly and painlessly. Nobody tried to upsell me or add on extra costs. Good honest dealership More
Other Employees Tagged: Mike Carlson
February 12, 2022
I wish all the car dealerships had a staf like Elk Grove Subaru. Dave and Joe were very helpful to us. Subaru. Dave and Joe were very helpful to us. More
Other Employees Tagged: David Deleon
November 03, 2021
We were not in the market to buy a car but the last one gave out. We were open minded and test drove a bunch of different models. We came to Elk Grove Subaru and we are happy we did. Joe did a wonderful jo gave out. We were open minded and test drove a bunch of different models. We came to Elk Grove Subaru and we are happy we did. Joe did a wonderful job of asking about what we liked and didn't like about other cars we drove, and what we were looking for in our next car. I was leaning towards the forester and he explained to me that what I loved about the Ascent wasn't available in the forester but that I would probably love the Outback with the turbo engine. He was right. We love the car! With the chip shortage, I knew we would have to wait and I was okay with that. During that two week period, I had other questions that I text to Joe and he always responded with helpful answers! The delivery process was wonderful and Joe spent a lot of time going over each feature so by the time we drive away we knew what all the bells and whistles were for. Going into the finance office, We knew what additional items we wanted and Mike did a great job explaining the different price breaks with the different packages and what we could do without. I think we were only in the finance office for about an hour. He was wonderful and we were in and out. Elk Grove Subaru also offers a redelivery program that I thought was great. They go in depth on all the features. I was experiencing a rattle and Mike came out to take a look. He scheduled me an appointment and I have since been into the service department a few times for the additional items we purchased. Everyone there is so nice and friendly. They greet you when you pull up. They were even training someone one time I was in there and they help and explain everything to the new person and I enjoy seeing that. I am happy to say that my dealership is Elk Grove Subaru More
Other Employees Tagged: Mike Lagandaon, Mike Murphy
April 25, 2021
Great experience! Joe was full of helpful information and able to answer all my questions. Found the perfect car for me and drove it home! and able to answer all my questions. Found the perfect car for me and drove it home! More
Other Employees Tagged: Jeremy Remillard
April 14, 2021
I had one of the best positive experiences purchasing a brand new car from Elk Grove Subaru. The staff was very customer oriented. They worked with me and made sure I am happy with the price of the car, an brand new car from Elk Grove Subaru. The staff was very customer oriented. They worked with me and made sure I am happy with the price of the car, and with monthly payments. Sales man was extremely polite and listened to what I had to say. I never heard a word "NO" from any of the staff. I heard them say: "we will do our best to make sure you are happy with your purchase" I got a great price, below market value. Sales manager personally thanked me for buying a car from them. Finance Manager even worked the numbers to lower my monthly payments. I highly recommend Elk Grove Subaru for everybody who wants to make a great purchase and have a great experience doing it. More
Other Employees Tagged: Brent Burfield, Adam Maat, Jeremy Remillard