Joe Trejo

I wish all the car dealerships had a staf like Elk Grove Subaru. Dave and Joe were very helpful to us. Subaru. Dave and Joe were very helpful to us. More

Helpful 0

Report | Print

We were not in the market to buy a car but the last one gave out. We were open minded and test drove a bunch of different models. We came to Elk Grove Subaru and we are happy we did. Joe did a wonderful jo gave out. We were open minded and test drove a bunch of different models. We came to Elk Grove Subaru and we are happy we did. Joe did a wonderful job of asking about what we liked and didn't like about other cars we drove, and what we were looking for in our next car. I was leaning towards the forester and he explained to me that what I loved about the Ascent wasn't available in the forester but that I would probably love the Outback with the turbo engine. He was right. We love the car! With the chip shortage, I knew we would have to wait and I was okay with that. During that two week period, I had other questions that I text to Joe and he always responded with helpful answers! The delivery process was wonderful and Joe spent a lot of time going over each feature so by the time we drive away we knew what all the bells and whistles were for. Going into the finance office, We knew what additional items we wanted and Mike did a great job explaining the different price breaks with the different packages and what we could do without. I think we were only in the finance office for about an hour. He was wonderful and we were in and out. Elk Grove Subaru also offers a redelivery program that I thought was great. They go in depth on all the features. I was experiencing a rattle and Mike came out to take a look. He scheduled me an appointment and I have since been into the service department a few times for the additional items we purchased. Everyone there is so nice and friendly. They greet you when you pull up. They were even training someone one time I was in there and they help and explain everything to the new person and I enjoy seeing that. I am happy to say that my dealership is Elk Grove Subaru More

Helpful 0

Report | Print

Great experience! Joe was full of helpful information and able to answer all my questions. Found the perfect car for me and drove it home! and able to answer all my questions. Found the perfect car for me and drove it home! More

Helpful 0

Report | Print

I had one of the best positive experiences purchasing a brand new car from Elk Grove Subaru. The staff was very customer oriented. They worked with me and made sure I am happy with the price of the car, an brand new car from Elk Grove Subaru. The staff was very customer oriented. They worked with me and made sure I am happy with the price of the car, and with monthly payments. Sales man was extremely polite and listened to what I had to say. I never heard a word "NO" from any of the staff. I heard them say: "we will do our best to make sure you are happy with your purchase" I got a great price, below market value. Sales manager personally thanked me for buying a car from them. Finance Manager even worked the numbers to lower my monthly payments. I highly recommend Elk Grove Subaru for everybody who wants to make a great purchase and have a great experience doing it. More

Helpful 0

Report | Print

Very professional, attentive and helpful. Met all commitments. Answered all our questions and explained things clearly. Worked well with coworkers. Made our overall experience a pleasure. commitments. Answered all our questions and explained things clearly. Worked well with coworkers. Made our overall experience a pleasure. More

Helpful 0

Report | Print

My experience with Elk Grove Subaru was just awesome. The sales person (Joe Trejo) showed me in the first 30mins more about the Forester than 3 visits with other dealerships. He answered and explain al The sales person (Joe Trejo) showed me in the first 30mins more about the Forester than 3 visits with other dealerships. He answered and explain all my questions, made me feel very comfortable. Wasn't pushy or in a rush. Dave De Leon (Finance Manager) was awesome too. He explained every step simply and understandably. Every question and concern I had he had answers or advice. They both made efforts to get me in the right vehicle. Very happy with my decision and my new car! More

Helpful 0

Report | Print

My husband and I recently purchased a Forrester from EG Subaru. Joe and Brennan assisted us in selection. Joe helped us Saturday; he knew the product and all the technical details in addition to his cus Subaru. Joe and Brennan assisted us in selection. Joe helped us Saturday; he knew the product and all the technical details in addition to his customer service attitude. No hard sales but even handed. Brennan helped on Sunday and also knew the product and had a customer service attitude. He is adventurous and is interesting to talk to There is no comparison to other dealers we visited. Jeremy in the finance office was also helpful. While the task of filling out all the papers is trying, Jeremy made it tolerable explaining each document in lay terms and adding conversation in between. Thank you.. More

Helpful 1

Report | Print

Joe and Dave were a pleasure to work with and made buying our new Outback a pleasure. I highly recommend Elk Grove Subaru for their professionalism and friendly folks! our new Outback a pleasure. I highly recommend Elk Grove Subaru for their professionalism and friendly folks! More

Helpful 0

Report | Print