Professional, very knowledgeable and courteous.
Help me understand vehicle maintenance, answered all my concerns immediately.
Help me understand vehicle maintenance, answered all my concerns immediately.
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by cwbuckles
Verified Customer
Verified Customer
Other Employees Tagged:
Joe Valente
Mar 26, 2026 -
cwbuckles responded
Thank you for excellence service.
Work was fairly priced, service writer was friendly,
faculty very clean and comfortable. Highly recommend.
faculty very clean and comfortable. Highly recommend.
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by MLeVan
Verified Customer
Verified Customer
Service Price Transparency
Mar 26, 2026 -
Honda of Kenosha responded
Thank you for recommending our service! We’re glad your Honda Ridgeline work was priced fairly, you found the service writer friendly, and the facility comfortable and spotless. We look forward to welcoming you back for your next service visit.
Each time I bring my car in for service, I feel confident
that I am getting the best experience possible. I am treated with respect and kindness.
that I am getting the best experience possible. I am treated with respect and kindness.
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by donnacook6317
Verified Customer
Verified Customer
Other Employees Tagged:
Joe Valente
Mar 26, 2026 -
Honda of Kenosha responded
Thank you for trusting Honda service with your Pilot and for your five-star rating. We’re delighted you feel respected and cared for at every visit.
Excellent service, quick tire replacement, professional
team, smooth experience, highly recommend this dealership to everyone.
team, smooth experience, highly recommend this dealership to everyone.
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by Ivette Camarano
Service Price Transparency
Mar 18, 2026 -
Honda of Kenosha responded
Delighted to hear our team delivered efficient tire replacement for your Honda Civic Hybrid. We appreciate your recommendation following such a seamless, professional service.
The staff there was very courteous and facility was
wonderful I will be coming back there again for service
wonderful I will be coming back there again for service
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by nikkikylern
Verified Customer
Verified Customer
Other Employees Tagged:
Joe Valente
Mar 17, 2026 -
Honda of Kenosha responded
It’s wonderful to know our team was courteous and you found our facility welcoming. Joe and the rest of us look forward to servicing your Acura MDX again. We appreciate you choosing us for your next appointment.
Service desk was quick and addressed my questions.
Waiting area was busy. Wish there was some type of screen to reduce sun glare through SE window of customer wait area.
Waiting area was busy. Wish there was some type of screen to reduce sun glare through SE window of customer wait area.
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by joanntaube
Verified Customer
Verified Customer
Service Price Transparency
Mar 18, 2026 -
Honda of Kenosha responded
Thank you, Joann, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Joe Valente in Service is fantastic.
Walked me through the necessary info and service on the Honda. Truly customer oriented...the best! Thank you.
Walked me through the necessary info and service on the Honda. Truly customer oriented...the best! Thank you.
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by cwbuckles
Service Price Transparency
Mar 12, 2026 -
Honda of Kenosha responded
We’re glad Joe made your Passport service clear and straightforward. He takes pride in explaining each step so you feel informed and confident. Thank you for sharing your experience.
Recently had battery issue and a driver side door that
would not unlock with manual key. They replaced battery & found issue with the door lock. Great job.
would not unlock with manual key. They replaced battery & found issue with the door lock. Great job.
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by dhfual767
Service Price Transparency
Mar 11, 2026 -
Honda of Kenosha responded
It’s great to hear that Joe and our team efficiently replaced the battery on your Honda CR-V and resolved the door lock issue. Thank you for letting us know about your service experience.
Always good to me here and is why I keep coming back.
Joe treats me well and the service techs perform their duties well.
Joe treats me well and the service techs perform their duties well.
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by Peopleagain
Verified Customer
Verified Customer
Other Employees Tagged:
Joe Valente
Mar 11, 2026 -
Honda of Kenosha responded
We’re thrilled to hear that Joe and our service technicians have consistently taken great care of your Pilot. Thank you for returning to us, and we look forward to helping you again soon.
When I brought my cr-v into the service department on
06FEB2026, due to alarms and warnings, I was told that a bolt had broken off and metal had got into the engine. I was not told how the bolt broke off
06FEB2026, due to alarms and warnings, I was told that a bolt had broken off and metal had got into the engine. I was not told how the bolt broke off or got there in the first place. I was told the warranty had just expired and I was given three choices. I had to pay $15,000 for a new engine, over $10,000 for a used engine, or purchase a used vehicle on the lot. I was only given one choice on a car, even though I asked to see others, I was told that they wouldn't really work for me and was given excuses. I was not a fan of the car that was pushed on me and I was still in shock over my cr-v. The car that I had to purchase in order to get to my jobs is not even a Honda and since getting it, the car makes clunking noises when turning, as well as the brake light warning keeps going off and on. I feel as though a lemon was pushed on me and I am not happy with the car at all. It is not worth the price they sold it to me, which several loan companies stated in writing when they declined the loan. I doubt that the car will even last for the 7 years I have for the loan. I believe I was taken advantage of and I am not happy with Honda of Kenosha. I kept asking for ways that I could purchase an engine for my cr-v and now looking back it almost seems like I was talked out of my car. I have two credit cards that have no balance on them and now I wish I would have been able to purchase an engine for my beloved cr-v. I highly doubt if I will ever return to Honda of Kenosha again.
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by lda53168
Verified Customer
Verified Customer
Mar 15, 2026 -
Honda of Kenosha responded
Ida, thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Mar 15, 2026 -
Honda of Kenosha responded
Ida, thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you.