Sam Waddell
Sam Waddell at Honda of Kenosha

Sam Waddell

Service Advisor

Honda of Kenosha

12180 77th Street
Bristol, WI 53104

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4.8
677 Reviews

I HAVE AN ARRAY OF SPECIAL SKILLS I HAVE LEARNED OVER A LIFETIME OF WORKING SERVICE. I CAN SAY THE ALPHABET BACKWARDS & TIE MY SHOES IN THE DARK.

Dealership Experience

6 yrs, 2 mos

4.8

677 Reviews

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677 Reviews of Sam Waddell

July 26, 2026

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Employee Rating

Sam Waddell is a great service tech. Very friendly and helpful. My car is serviced in a reasonable amount of time and come back to be clean and ready to go. More

by mfreitag53
Service Price Transparency
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Recommend Dealer
Yes
Jul 27, 2026

Honda of Kenosha responded

We’re thrilled that Sam’s friendly service made your Honda CR-V visit smooth. It’s great your vehicle was returned promptly, clean, and ready to go. Thank you for the five stars and for sharing your experience!

July 22, 2026

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Had a couple of noises on my 2 year old pilot. Out of standard warranty with 50,000 miles but have extended warranty. $190 for diagnosing a loose bottom cover and probably tire hum seems a bit hig More

by Twoj238
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Sam

Jul 24, 2026

Honda of Kenosha responded

Thank you for your feedback, and we apologize for not delivering an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. Please reach out to us so we can speak directly, and we'll address your concerns in detail.

July 09, 2026

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Always a GREAT experience when it comes to all things HONDA OF KENOSHA! I appreciate the kindness, top tier customer service, friendly conversations, laughter, and the willingness of the staff to ensure More

by Princess Ervetta
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Recommend Dealer
Yes
Jul 09, 2026

Honda of Kenosha responded

It’s great that you make the 50-minute drive and share laughs with our team. It’s wonderful that Nate, Trevor and Joe went the extra mile during your Honda HR-V service. Thank you for choosing us for your third Honda.

June 22, 2026

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Service writer was friendly and quick to greet us for our appointment. Job was on time and car was clean nice job More

by marjac52
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Recommend Dealer
Yes
Jun 22, 2026

Honda of Kenosha responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Honda of Kenosha!

April 23, 2026

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Samual, the service advisor, was very helpful, kept me informed & worked with me on a critical repairs as well as outstanding recalls & scheduled maintenance, while my car was in. He coordinated a loaner More

by teresa.obrien66
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Recommend Dealer
Yes
Apr 24, 2026

Honda of Kenosha responded

It’s great to hear that Sam kept you informed throughout the critical repairs, recalls, and scheduled maintenance on your Honda. We’re glad the loaner arrangement worked well during the three-day work period and that the final cost stayed below the initial estimate. We appreciate the five-star rating and your confidence in our team.

April 21, 2026

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Very excellent customer service and very professional staff, they provide fast honest and high quality service,Kevin zatz explain every thing clearly and transparent about cost. More

by MALDUDISYED
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Recommend Dealer
Yes
Apr 21, 2026

Honda of Kenosha responded

It’s great to hear our team delivered fast, honest, and high quality service on your Honda Pilot. Kevin is pleased the cost details were clear and transparent. Thank you for sharing your experience.

April 21, 2026

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Sold me a car with a broken seatbelt and broken radio. Never fixed my car issue with the radio and the back seatbelt doesn’t work. More

by emilymarth1993
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Recommend Dealer
No
Apr 24, 2026

Honda of Kenosha responded

Thank you, Emily, for bringing this to our attention. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you.

March 26, 2026

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Work was fairly priced, service writer was friendly, faculty very clean and comfortable. Highly recommend. More

by MLeVan
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Recommend Dealer
Yes

Other Employees Tagged: Joe Valente, Rodney Porter

Mar 26, 2026

Honda of Kenosha responded

Thank you for recommending our service! We’re glad your Honda Ridgeline work was priced fairly, you found the service writer friendly, and the facility comfortable and spotless. We look forward to welcoming you back for your next service visit.

March 24, 2026

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Plenty of convenient times available for my oil change service. Check in process was quick and efficient. Vehicle was ready at the promised time. Waiting room area is comfortable. Toilets are spotlessly c More

by djlloyd_wi
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Recommend Dealer
Yes
Mar 24, 2026

Honda of Kenosha responded

We appreciate you mentioning the convenient scheduling and efficient check in for your oil change. Sam and our service team are pleased your Honda was ready on time and that our clean waiting area and facilities added to your comfort. We look forward to your next service visit.

March 18, 2026

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Excellent service, quick tire replacement, professional team, smooth experience, highly recommend this dealership to everyone. More

by Ivette Camarano
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Recommend Dealer
Yes
Mar 18, 2026

Honda of Kenosha responded

Delighted to hear our team delivered efficient tire replacement for your Honda Civic Hybrid. We appreciate your recommendation following such a seamless, professional service.

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