Joel Gappa | Page 22

Great Knowledgeable Team Great selection, knowledgeable sales people, team atmosphere, quick paced, solution focused. Provided a vehicle that fit all the chosen search crit Great selection, knowledgeable sales people, team atmosphere, quick paced, solution focused. Provided a vehicle that fit all the chosen search criteria and needs. Offered critical input on the process and how to maximize my hard earned dollars. Pleasure doing business. More

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A Class Act group of people to work with! Joel, Rick and Nina were all great professional and personable people to work with. Hats off to Joel, so informative and a delight to talk to. The s Joel, Rick and Nina were all great professional and personable people to work with. Hats off to Joel, so informative and a delight to talk to. The service at this dealership is far above any other dealership I have ever worked with. It's nice to feel like your patronage is appreciated. Thank you Joel for spending so much time with us and making the experience of buying a new car a positive one! Love my new Infiniti!! Sincerely, Lisa & Rick Smith More

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Experience My Glam team Nina and Joel. Awesome pair professional friendly on top of things Nina thank you so much for taking care of the little extras with my ve My Glam team Nina and Joel. Awesome pair professional friendly on top of things Nina thank you so much for taking care of the little extras with my vehicle I love my car it's definitely an eye-catcher. Joel you rock I don't think I really ever came in to actually look at a car you've been my eyes appreciate you for that you guys are awesome at this location and I will always continue to do business with you for the next however many years I continue purchasing vehicles More

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OUTSTANDING EXPERIENCE, VALUE, CONSULTANTS I would have a hard time considering any other sales team/Dealer than Infiniti of Hoffman Estates. Joel Gappa and Marcin Cybulak were aggressive liste I would have a hard time considering any other sales team/Dealer than Infiniti of Hoffman Estates. Joel Gappa and Marcin Cybulak were aggressive listeners understanding my needs and wants in a vehicle which they delivered. The Hoffman team works in collaboration and as consultants, no pressure tactics, delivering value per my needs. Gappa knows these cars inside and out and takes the time, staying late to on board me with all of the new techy options and overall operations of the vehicle, bells and whistles. I got a great deal, value, service from Joel, to Marcin, Nina and closing with Ryan Martin. Great experience, 100% pleased. More

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good experience Joel did a very nice job selling us the Infiniti we bought. He followed up, but didn't hammer my phone. He didn't push us into anything, was pretty Joel did a very nice job selling us the Infiniti we bought. He followed up, but didn't hammer my phone. He didn't push us into anything, was pretty easy going, and we received a fair deal. He definitely knows his stuff about the cars if you want to hear about the features. Also, the car was nicely detailed when we picked it up and they gave us a similar car to use while that was being done. My wife and I brought our newborn with and that didnt seem to bother anyone which is nice. Thanks, Joel More

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Best Car Buying Experience with Joel I am a luxury car driver. I have owned Mercedes, Lexus, Lincoln and then I walked into Infinity. My experience beginning with sale was super. Joel I am a luxury car driver. I have owned Mercedes, Lexus, Lincoln and then I walked into Infinity. My experience beginning with sale was super. Joel Gappa is the best car salesman I have ever worked with. I bought a Infiniti G37 for my son. I enjoyed the experience and the car so much I came back the next week and bought an Infiniti QX50 for my wife. Joel is a rock star. My wife hates the car buying experience and after sitting with Joel and seeing what superior car service looks like she said why can't they all be like Joel. If you are in the market and you want a great car with superior support through the process go see Joel Gappa. He is the best I've seen in the business. More

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Overall fantastic experience, highly recommend! My experience at Infiniti of Hoffman Estates was great start to finish! I went in knowing the car I wanted (QX60) but was unsure of color, options, l My experience at Infiniti of Hoffman Estates was great start to finish! I went in knowing the car I wanted (QX60) but was unsure of color, options, lease terms, etc. The entire staff was extremely thorough and patient -- ultimately the combination of color/options I wanted was at a different location and they had it delivered within 30 minutes. There were no surprises with the final deal and the transaction was extremely smooth. The best part of the experience was the final delivery/walk through of the vehicle -- thanks to Joel Gappa! You will not find a more passionate, energetic and knowledgeable sales consultant anywhere. Joel literally walked me through every inch of the car, every button, every feature. If you are in the market for a car and are considering an Infiniti -- go see Joel! More

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How EVERY dealership experience should be I just want to comment about the A+++ quality of my sales experience at the dealership. it started with an email inquiry from me, and was promptly ha I just want to comment about the A+++ quality of my sales experience at the dealership. it started with an email inquiry from me, and was promptly handled by their people. Everyone was courteous, and swift with the responses! From the very beginning you could tell they cared and wanted to help in any way possible. Not just hounding me to stop in. So, by the time i got there, i knew i wanted the car and they helped me make it happen. Took a minimal amount of my time and we were able to reach a deal quickly. Thank you Joel and Randy! I was buying a car as a surprise to my wife and it was easy with their help. i highly recommend working with Joel. His style was give me the info, let me drive the car and come back if i wanted to buy it. So i did. Car sold itself and he made everything else along with that experience fun and easy! i wont ask for anyone else. Randy was very open and negotiable, and we were able to meet on price quickly. When we we done with paperwork, the car was detailed, beautiful. Waiting to drive out. Love the car, love the experience, thanks everyone at Infiniti of Hoffman Estates! More

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1st Time Buyer - Thank you Joel! Yup, 46yr old female just bought her very first car - at Infiniti of Hoffman Estates. So glad I landed at this dealership. Thank you Joel for your ext Yup, 46yr old female just bought her very first car - at Infiniti of Hoffman Estates. So glad I landed at this dealership. Thank you Joel for your extreme enthusiasm it is contagious! Love your attention to details. You were "right on" w/the vehicle, the Infiniti G37XS Coupe! Didn't think "torque" and all that "men" car stuff mattered - OMG! It Does. I LOVE my new car. Beautiful in and out. Gotta say, Joel, you have a keenness in dealing with people and it's evident in your mannerism. I must throw a shout out to Ryan, in financing. He handled my paperwork, answering all my questions and explaining all the dotting of I's and crossing of T's. One more - Michael Smalley. There was a bit of time to kill and you helped things move along nicely by sharing your story. Thank you. I was handled with class and professionalism from beginning to end. A total Thumbs Up experience! More

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This place sets the standard for all other dealers This dealership sets the bar so high, other dealers may just want to give up trying and settle for second best. First, my sales consultant Joel Gappa This dealership sets the bar so high, other dealers may just want to give up trying and settle for second best. First, my sales consultant Joel Gappa was amazing. If you have the stereo-typical car salesman image when you think about dealerships, then you need to work with Joel, he will erase that image from your mind in short order. Joel was professional, patient and most of all he let me drive the decision making by asking me the right questions. Never for a moment did I feel pressured or uncomfortable. Unlike other car salesmen I have worked with in the past I got the feeling that Joel was on my time, not dealership "beat the clock" time. As for the crew at the dealership, each time I walked in I was greeted courteously by either an available rep, or the receptionist. Never was I set upon like I was wounded prey as I had experienced at other dealerships when I set out to pick a new car. .When I told them I was working with Joel, I wasn't just told where his office was and dismissed as a waste of their time, instead, each time I entered and told them I was looking for Joel I was escorted to his office or to where ever he was in the dealership. I was always offered a refreshment of some sort as well. This is a great team to work with, I highly recommend you shop here if you are looking for Infinity, Porsche, Mercedes Benz or BMW, the Motorwerks team has them all. More

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