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Joel Heater
Joel Heater at Shottenkirk Superstore

Joel Heater

Service Advisor

Shottenkirk Superstore

309 S Gear Ave
West Burlington, IA 52655

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4.6
29 Reviews
4.6

29 Reviews

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29 Reviews of Joel Heater

December 03, 2025

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Employee Rating

Very nice and through . . Thanks for checking all other issues. I had both issues completed More

by Bzwags
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Recommend Dealer
Yes

Other Employees Tagged: Tanya Wilson, Matt Weir

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Dec 03, 2025

Shottenkirk Superstore responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Shottenkirk Superstore. 7 Brands Under One Roof! Michael Allen Service Manager Shottenkirk Superstore

November 30, 2025

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My experience with having to have a new Engine put into our Kia Sorento was excellent! They made a bad situation much better! More

by Brian
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Recommend Dealer
Yes

Other Employees Tagged: Grant, Adam

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November 11, 2025

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I've always had great service at shottenkirk in West burlington. They are caring helpful and prompt with their service More

by jcook4518
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Recommend Dealer
Yes
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Nov 11, 2025

Shottenkirk Superstore responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Shottenkirk Superstore. We look forward to having you as one of our valued customers for many more years to come! 7 Brands Under One Roof! Michael Allen Service Manager Shottenkirk Superstore

October 21, 2025

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Had good experience everything was taken care of as said. All done in timely manner More

by griffinharley51
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Yes
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Oct 21, 2025

Shottenkirk Superstore responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Shottenkirk Superstore. We look forward to having you as one of our valued customers for many more years to come! 7 Brands Under One Roof! Michael Allen Service Manager Shottenkirk Superstore

August 14, 2025

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The selection and service here is top notch! Very attentive sales persons and the service center is fantastic. More

by stewart
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tanya Wilson

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Aug 14, 2025

Shottenkirk Superstore responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. 7 Brands Under One Roof! Michael Allen Service Manager Shottenkirk Superstore

August 05, 2025

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Employee Rating

Matt was really good to work with. He is friendly and easy to work with. More

by Robertmary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tanya Wilson, Matt Weir

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Aug 05, 2025

Shottenkirk Superstore responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Shottenkirk Superstore. 7 Brands Under One Roof! Michael Allen Service Manager Shottenkirk Superstore

July 31, 2025

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Over MANY years our family has used Shottenkirk for our auto service and repair. I bought my Honda from Deery’s, but I like bringing it here, because they don’t try to sell me something I don’t need. Every More

by Survey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tanya Wilson, Matt Weir

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Jul 31, 2025

Shottenkirk Superstore responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 25, 2025

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Employee Rating

Was pleasantly greeted upon arrival. Very prompt check in. Service was completed and back on the road in a short time frame. More

by PashaF
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Recommend Dealer
Yes
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Jul 28, 2025

Shottenkirk Superstore responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Superstore in the future!

July 23, 2025

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Employee Rating

The staff was friendly, and explained what they did in great detail. The team also worked quickly to get me on my way. More

by jaydentbowen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 24, 2025

Shottenkirk Superstore responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

June 26, 2025

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Employee Rating

West Burlington Shottenkirk Kia addressed the issues with my Sorento in a very timely manner. I am quite satisfied with their work and customer service. More

by April G
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 26, 2025

Shottenkirk Superstore responded

April, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Superstore!

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