Joel Kitchen

My experience at Orem Toyota was with mixed feelings. I took my 17 Toyota Tacoma in for an oil change and they recommended transmission service because of the mileage. They were fast prompt and professio I took my 17 Toyota Tacoma in for an oil change and they recommended transmission service because of the mileage. They were fast prompt and professional with getting my Toyota back to me on time which I appreciate it. Later that night, I realized that my transmission was pouring transmission fluid out and realized that they must’ve forgot to put something back on, obviously. I called on the next day, which was a Saturday talk to the Service writer, which she advised me that there were no openings for me to bring it in that day that I would have to wait until Monday to bring it in and she suggested that I go and rent a car out of my own pocket And have it towed in out of my own pocket, which was not right. I called back Monday morning talk to the service advisor that I went to originally on Friday, which his name is Joel Kitchen he was very professional about it. I told him what was wrong and he arranged a tour right away to get it back to Toyota to find out what the problem was. It was towed in to Toyota or Toyota. I went down talk to Adam Service Manager and he accompanied me back to the service bay to watch the service technician drain what was left in my transmission to see if there was enough fluid in there to keep it running so we did drain that they had enough so they advised me that they were going to refill the transmission detail the undercarriage of my truck, which was covered in oil And sent someone out to my home to clean my driveway. Someone came out clean my driveway, which I appreciate it very much. I picked up my truck and no detail was done whatsoever. That’s where the problem is. They did not even cleaned undercarriage of my vehicle so all in all my experience at or Toyota mixed like I said Cleaning under a carriage of my truck was a lease their problems so in conclusion yes I will use or Toyota again, but next time I will be more detailed oriented to make sure that everything is done prior to me leaving after I pick up my truck thank you. More

by baileyleroy45 Verified Customer Verified Customer

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Joel helped us with warranty. He accepted coupons that we were first told they wouldn’t accept. He was helpful and easy to work with. He accepted coupons that we were first told they wouldn’t accept. He was helpful and easy to work with. More

by Katrena Verified Customer Verified Customer

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Joel was excellent with the capital E! He really helped me figure out the best option for me and it was nice that he ran around doing all the legwork. He was also very patient with my igno He really helped me figure out the best option for me and it was nice that he ran around doing all the legwork. He was also very patient with my ignorant questions because I'm not a mechanic. So I will definitely be bringing my vehicle back to you guys, but hopefully not often. More

by Trainorchris Verified Customer Verified Customer

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Friendly and knowledgeable staff I would recommend my family and friends to orem Toyota for all services. family and friends to orem Toyota for all services. More

by BRETO21 Verified Customer Verified Customer

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Orem Toyota is a great place to get vehicle services done. I would recommend their service department to friends and family. done. I would recommend their service department to friends and family. More

by LOCAST33 Verified Customer Verified Customer

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Quick. Informational. Excellent overall service. Everyone has a solid attitude and are ready to work, which is always good to see from a customer's standpoi Informational. Excellent overall service. Everyone has a solid attitude and are ready to work, which is always good to see from a customer's standpoint. As I said before excellent service. More

by drsquire93 Verified Customer Verified Customer

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Quick presice oil change. I hade to wait for the vehicle. Friendly service. Good staff. I hade to wait for the vehicle. Friendly service. Good staff. More

by kevin@millardk12.org Verified Customer Verified Customer

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Last two time we have brought our vehicle in for oil changes it has taken a total of 11 hours changes it has taken a total of 11 hours More

by Britknee79.bc Verified Customer Verified Customer

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Kind, competent service. Reasonably fast service. Honest friendly dealings with me, the customer. Loved it!! Reasonably fast service. Honest friendly dealings with me, the customer. Loved it!! More

by Jorge Carlos Arias Verified Customer Verified Customer

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It was a friendly and smooth experience They were quick and informative as they completed my service and informative as they completed my service More

by jacob_fausett Verified Customer Verified Customer

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