Joel Marrast
Joel Marrast at Patrick Mazda
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Joel Marrast | Page 2

Service Advisor

Patrick Mazda

189 Washington St
Auburn, MA 01501

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158 Reviews
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158 Reviews

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158 Reviews of Joel Marrast

February 23, 2021

Dealership Rating
Employee Rating

As always, my experience was perfect. I also had my air and cabin filters changed. I thought they were overpriced, but that’s expected at a dealership More

by Loretta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 24, 2021

Patrick Mazda responded

Hi, Loretta! We appreciate your business with our service department, We understand your concern, but the cost of your service is so much more than simple parts; you get factory-trained Mazda technicians who understand your vehicle, genuine Mazda parts, and the correct tools that were designed specifically for your car. Trust us, your car will appreciate it in the long run! Let us know if you have any questions; we're here to help!

February 18, 2021

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Always a good experience at Patrick Mazda. New location is spectacular. Easy to get to, much better parking and super easy to get in and out. Waiting area is beautiful and HUGE. Very comfortable. Next time More

by A Drummer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 23, 2021

Patrick Mazda responded

Thank you very much for visiting us at our new home in Auburn! We truly appreciate your continued business and hope your Mazda has been treating you well so far. Have a great rest of your week!

February 17, 2021

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Excellent service and staff professional, we are extremely satisfied. Thank you. The video detailing what needed to be done and service suggestions was very helpful to us. More

by PATRICE.OCONNELL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jeff, the gentleman that worked in the car and sent us a video, professional and thorough. Thank you.

Feb 19, 2021

Patrick Mazda responded

Hi, Patrice! We're thrilled to hear about your experience with our service department, Thank you for taking the time out of your day to leave a review! We appreciate your feedback!

February 16, 2021

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Employee Rating

As easy as it gets. Courteous and efficient. Nice new As easy as it gets. Courteous and efficient. Nice new digs. Waiting area is clean and spread out. WiFi bar and Plenty of areas to social distance. More

by AUDRAM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 19, 2021

Patrick Mazda responded

Thank you very much for taking the time to leave a review! We're so happy to hear you're loving the new location. Wishing you many happy miles on the road ahead!

February 15, 2021

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Service was excellent, the staff was courteous, the process was convenient, and everything was really well communicated. I appreciate the new location and the car wash too! More

by spooner.michael
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Keith Anderson

Feb 16, 2021

Patrick Mazda responded

Hi, Michael! Thank you very much for visiting our new location for your service needs. We appreciate your feedback and your business. Have a great rest of your week!

February 08, 2021

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They made the service for my car easy and convenient. Their courtesy loaner service is by far the best, they picked up my car at home left me with a loaner and brought my car back once the service was co More

by ALCR1525
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Rachel

Feb 10, 2021

Patrick Mazda responded

Thank you very much for your business and for taking the time to leave a review! We appreciate your feedback and look forward to see you at our new Mazda location in Auburn!

February 03, 2021

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Employee Rating

Great experience from my first service appointment! Live feedback from the shop was absolutely AWESOME! Great idea and much appreciated, no need to go to the front desk and ask for the status! More

by Wiktor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 04, 2021

Patrick Mazda responded

Thank you very much for your business with our service department! We appreciate your review. We look forward to servicing you at our new location in Auburn, on route 20! The new building is designed with our customers in mind, and we hope you love it.

February 03, 2021

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Very proud to be a customer of this dealership. Customer service and human relations are outstanding. There is nothing to complain about since I a customer. Well Satisfy! More

by ODUROJNR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Keith Anderson, John Smith

Feb 04, 2021

Patrick Mazda responded

Thank you very much for your business with our service department and for taking the time to leave a review. We appreciate your feedback!

January 26, 2021

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Employee Rating

Staff was very supportive and informative. All questions were answered in a timely fashion. The service on the car was right on point. The vehicle was also cleaned....thanks!!!! More

by stankusl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Keith Anderson, John Smith

Jan 28, 2021

Patrick Mazda responded

Thank you very much for your business with our service department! We're thrilled to hear about your experience and appreciate your review. Have a safe rest of your winter and we'll see you at our new location on route 20 in Auburn!

January 22, 2021

Dealership Rating
Employee Rating

Staff at Patrick worked hard and expertly to solve front end axle and noise problem on 2014 Xc 60 in otherwise good shape maintained by and bought at Patrick back in 2014. Work completed well and car has do More

by EGWARREN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Keith Anderson, John Smith

Jan 22, 2021

Patrick Mazda responded

Hi there! Thank you very much for taking the time to leave a review. We're happy to hear that you had a positive experience! It seems you've accidentally selected 1-star for the "overall experience" selection (based off of your review)... would you be able to adjust this to a higher rating for us? If it wasn't an accident, please let us know how we can turn your experience around! Thank you for choosing Patrick Mazda!

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