Joel Marrast
Joel Marrast at Patrick Mazda

Joel Marrast | Page 3

Service Advisor

Patrick Mazda

189 Washington St
Auburn, MA 01501

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158 Reviews
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158 Reviews

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158 Reviews of Joel Marrast

January 22, 2021

Dealership Rating
Employee Rating

The service department is very good and always pleasant to work with. Good communication on service and keeping consumer informed of work etc. Thank you. More

by KENNEDYJM
Recommend Dealer
Yes

Other Employees Tagged: John Smith

Jan 25, 2021

Patrick Mazda responded

Thank you very much for your business with our service department, and for taking the time to leave a review! We appreciate your feedback. Happy driving!

January 22, 2021

Dealership Rating
Employee Rating

Staff at Patrick worked hard and expertly to solve front end axle and noise problem on 2014 Xc 60 in otherwise good shape maintained by and bought at Patrick back in 2014. Work completed well and car has do More

by EGWARREN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Keith Anderson , John Smith

Jan 22, 2021

Patrick Mazda responded

Hi there! Thank you very much for taking the time to leave a review. We're happy to hear that you had a positive experience! It seems you've accidentally selected 1-star for the "overall experience" selection (based off of your review)... would you be able to adjust this to a higher rating for us? If it wasn't an accident, please let us know how we can turn your experience around! Thank you for choosing Patrick Mazda!

January 20, 2021

Dealership Rating
Employee Rating

Fast service and very friendly. Took me in right away...I know that I need further service on my car it will be in good hands... More

by soup126
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Keith Anderson , John Smith

Jan 21, 2021

Patrick Mazda responded

Thank you so much for your business with our service department! We truly appreciate your feedback and kind words. Happy driving!

January 19, 2021

Dealership Rating
Employee Rating

The service department is always great. Joel the service advisor does an excellent job. The video of my car I receive makes me feel confident in the job they are doing. Always a pleasant experience. I highl More

by jecandmjc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 20, 2021

Patrick Mazda responded

Hi there! We're thrilled to hear about your experience with our service department and truly appreciate your business. Please feel free to reach out if you develop any questions!

January 18, 2021

Dealership Rating
Employee Rating

Very clean and neat location. I was taken right away. All social distancing precautions were in place. I received a video of the service being conducted as well as a follow-up phone call on recommendat More

by KOZLOWSKI_MICHAEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Keith Anderson , John Smith

Jan 19, 2021

Patrick Mazda responded

Hello, Michael! Thank you very much for visiting our service department and for taking the time to leave a review. We truly appreciate your feedback and your business! Happy driving!

January 15, 2021

Dealership Rating
Employee Rating

I have been going to Volvo dealership and service for 22 years. We have had four car purchases. I scheduled my appointment and ended up waiting another hour. It was just an oil change and registration. Eve More

by elkasl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Keith Anderson , John Smith

Jan 19, 2021

Patrick Mazda responded

Thank you for visiting our service department at Patrick Volvo Cars Worcester. We'd like to apologize for the wait and appreciate your patience as we work with limited staff due to COVID-19. Additionally, it is the job of our service advisors to recommend services that they see as necessary, or that will be necessary in the very near future. We understand your frustrations and apologize that your experience was not the 5 stars that we always strive for. Please feel free to let us know if you have any questions, and enjoy the rest of your week!

January 14, 2021

Dealership Rating
Employee Rating

Clean and respectful. Joel is very friendly, respectful, communicates on progress which I appreciate. I do not like to be forced to respond with at least 25 words. More

by BETTYABOOP52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 15, 2021

Patrick Mazda responded

Thank you very much for your business to our service department! We appreciate your feedback and wish you many happy miles on the road ahead.

January 13, 2021

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Employee Rating

Picked up vehicle and dropped off loaner. I couldn't return it until the next day even though my car was ready... No problem! Thanks! More

by SHUGHES8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 14, 2021

Patrick Mazda responded

Thank you very much for your business with our service department and for your review! We appreciate you choosing Patrick Mazda, and we can't wait to see you in our new home on Route 20 in Auburn!

January 13, 2021

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Employee Rating

Everything is fine and the service is in place. high speed.The staff is very nice. I especially like the video during maintenance. Let me know the condition of the car clearly. More

by Eddy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Keith Anderson , John Smith

Jan 14, 2021

Patrick Mazda responded

Hello, Eddy! Thank you very much for your business and for taking the time to leave a review! We appreciate your feedback with our service department.

January 08, 2021

Dealership Rating
Employee Rating

Had 25k miles service. Awesome free Pick-up from and return to my house. Great communication. Service included video. My car was returned clean with car wash. More

by DIAMOND.DOG.007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Keith Anderson , John Smith

Jan 11, 2021

Patrick Mazda responded

Thank you for your business with our service department! We appreciate your review and wish you a very happy start to your new year.