Joel Price

Beck Ford responded

We’re sorry to hear that you were left feeling this way after your purchase. We certainly don’t want any customer to feel that our relationship ends once the sale is complete. Communication and follow-through are important, and we understand your frustration with not receiving a response when you reached out after the sale. We appreciate you sharing your concerns and will make sure your feedback is passed along to our management team for review. Please reach out to me if I can be of any assistance. Carole Mahanes Customer Experience Coordinator (386) 328-0344, ext. 135

Beck Ford responded

Thank you for taking the time to share this! We’re glad Brian and PJ took good care of you and made the process quick and easy. We know your time is valuable, so it’s great to hear you were in and out without the usual hassle. We really appreciate you choosing us and trusting our team with your vehicle. We’ll be sure Brian and PJ know how much you appreciated their help! — Carole M

Beck Ford responded

Thank you for taking the time to share such an honest review. It truly means a lot to us that you’ve trusted Beck Ford with your vehicles and have continued coming back to us over the years. We’re especially glad to hear how much you enjoy working with Jeremy. We agree—he’s one of a kind, and we love hearing that he has become more than just your service advisor, but a friend! At the same time, we sincerely apologize for the dirty footprints and grease marks left behind, especially after you had just taken the time to clean your car. We understand how frustrating that must have been. While we’re grateful you were able to clean it up, that’s not the experience we want you to have. We’ll make sure your feedback is shared with our service team so we can do a better job of taking care of your vehicle. Thank you for your many years of loyalty and for giving us the opportunity to make things right. We truly appreciate you being part of the Beck Ford family, and we look forward to seeing you again! I'm the Customer Experience Coordinator for Beck Auto Group. I'd like the opportunity to speak with you directly about your experience and make it right. Please call me at your earliest convenience. Carole Mahanes Customer Experience Coordinator (386) 328-0344, ext. 135

Beck Ford responded

Thank you so much for your kind review! It means a lot to know that our technician took good care of your truck and made sure everything you asked for was completed. We'll be sure to pass your compliments along to the team—they'll really appreciate hearing them. Thanks again for choosing Beck, and we look forward to seeing you the next time your truck needs us. Safe travels! — Carole M

Beck Ford responded

Thank you for your patience throughout the process. We know 75 days is a long time to wait, and we appreciate you sticking with us while everything was worked out with the insurance company. It means a lot to hear that the quality of our work left such a positive impression. We're grateful for your trust and your kind words. — Carole M

Beck Ford responded

Thank you for your review! We're glad you had a good experience with our team. We understand that finding the exact vehicle you're looking for can sometimes come down to inventory, and we appreciate your feedback. We hope you'll keep us in mind as our selection changes—we'd love the opportunity to help you find the right vehicle in the future. — Carole M

Beck Ford responded

Hi Bryan! Thanks so much! Joel will be glad to hear this. We're happy everything went smoothly, and it's funny how that finance touchscreen always catches people by surprise. Enjoy your new vehicle, and thanks for sending your friends and family our way! — Carole M

Beck Ford responded

Thank you for coming back to us for your third vehicle! That kind of loyalty doesn't happen by accident, and we're grateful for the trust you've placed in our team over the years. It's great to hear you've consistently had good experiences with both our dealership and service department. We appreciate the recommendation and look forward to seeing you again down the road. Carole M

Beck Ford responded

Thank you so much for the kind words! It's great to know that your salesperson was able to answer your questions and help you feel confident in your decision. We appreciate the recommendation and hope you enjoy your truck for many years to come. — Carole M

Beck Ford responded

Thank you for the awesome review! We love hearing that you enjoyed the more personal, hometown feel of our dealership. Buying a vehicle shouldn’t feel like an all-day event, so we’re glad the process was quick and that our team made you feel valued from start to finish. Enjoy your new ride, and welcome to the Beck family! — Carole M