Joel Price

Beck Ford responded

It’s good to hear you felt you could count on both our work and our word, Dave. Thank you for recognizing the team’s effort to keep you informed along the way. We appreciate your business and we'll see you next time! — Carole Mahanes, Customer Experience Coordinator

Beck Ford responded

Thank you, Donald! Buying a vehicle should feel good from start to finish, and we’re glad that was your experience with us. We appreciate your business and thank you for being a part of our Beck family! — Carole Mahanes, Customer Experience Coordinator

Beck Ford responded

Joel puts a lot of care into helping his customers, and it’s nice to hear how much that meant to you. Sending your family and friends his way is about the best compliment you could give him. Thank you, and enjoy your new F-150! — Carole Mahanes, Customer Experience Coordinator

Beck Ford responded

Joel is easy to feel comfortable with, and we’re happy you enjoyed working with him. Buying a vehicle is a big decision, and having someone take their time with you means a lot. Thank you for choosing us! — Carole M

Beck Ford responded

Hello John, We’re glad we could work out a deal you felt good about, including the trade on your old truck. Thanks for giving us the opportunity to earn your business! Welcome to our Beck family! — Carole M

Beck Ford responded

We’re sorry to hear that you were left feeling this way after your purchase. We certainly don’t want any customer to feel that our relationship ends once the sale is complete. Communication and follow-through are important, and we understand your frustration with not receiving a response when you reached out after the sale. We appreciate you sharing your concerns and will make sure your feedback is passed along to our management team for review. Please reach out to me if I can be of any assistance. Carole Mahanes Customer Experience Coordinator (386) 328-0344, ext. 135

Beck Ford responded

Thank you for taking the time to share this! We’re glad Brian and PJ took good care of you and made the process quick and easy. We know your time is valuable, so it’s great to hear you were in and out without the usual hassle. We really appreciate you choosing us and trusting our team with your vehicle. We’ll be sure Brian and PJ know how much you appreciated their help! — Carole M

Beck Ford responded

Thank you for taking the time to share such an honest review. It truly means a lot to us that you’ve trusted Beck Ford with your vehicles and have continued coming back to us over the years. We’re especially glad to hear how much you enjoy working with Jeremy. We agree—he’s one of a kind, and we love hearing that he has become more than just your service advisor, but a friend! At the same time, we sincerely apologize for the dirty footprints and grease marks left behind, especially after you had just taken the time to clean your car. We understand how frustrating that must have been. While we’re grateful you were able to clean it up, that’s not the experience we want you to have. We’ll make sure your feedback is shared with our service team so we can do a better job of taking care of your vehicle. Thank you for your many years of loyalty and for giving us the opportunity to make things right. We truly appreciate you being part of the Beck Ford family, and we look forward to seeing you again! I'm the Customer Experience Coordinator for Beck Auto Group. I'd like the opportunity to speak with you directly about your experience and make it right. Please call me at your earliest convenience. Carole Mahanes Customer Experience Coordinator (386) 328-0344, ext. 135

Beck Ford responded

Thank you so much for your kind review! It means a lot to know that our technician took good care of your truck and made sure everything you asked for was completed. We'll be sure to pass your compliments along to the team—they'll really appreciate hearing them. Thanks again for choosing Beck, and we look forward to seeing you the next time your truck needs us. Safe travels! — Carole M