Mark Roser
Mark Roser at Beck Ford

Mark Roser

Service Manager

Beck Ford

420 Palm Ave
Palatka, FL 32177

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4.8
165 Reviews
4.8

165 Reviews

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165 Reviews of Mark Roser

June 01, 2026

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Employee Rating

Beck Ford always provides quick, accurate service. All personnel I have dealt with are pleasant, and they always give me clear and honest information about my vehicle. The service is quick and reasona More

by GGA3ROSE
Service Price Transparency
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Recommend Dealer
Yes
Jun 02, 2026

Beck Ford responded

Thank you for your continued trust in Beck Ford! It's great to hear that you've consistently received quick service, honest communication, and straightforward information about your vehicle. We know how important it is to feel confident in the recommendations you're given, and we're glad our team has earned that trust. We appreciate your kind words and look forward to helping you keep your vehicle running its best. — Carole M

May 29, 2026

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Was in for backup camera recall; everyone was very pleasant and accommodating. The check was very efficient. Thank you. More

by denise55
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Recommend Dealer
Yes
Jun 01, 2026

Beck Ford responded

Thank you for taking the time to leave a review, Denise. We're glad your recall visit was a positive one and that our team made the process easy and hassle-free. It's always nice to hear when customers feel well taken care of, even during a routine visit. We appreciate your business and your kind words. — Carole M

May 29, 2026

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This is not Leslie, You have the wrong email address. Thanks Mark Team Collision Center More

by mrk_taber
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Recommend Dealer
Yes

May 29, 2026

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Rick had my paperwork and banking information ready to go and be completed. Took the vehicle for a quick spin and was in and out of the dealership in the less than two hours with a new truck! Excellent custo More

by TUNA122686
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ike Ettinger, Rick Fullerton

Jun 01, 2026

Beck Ford responded

Thank you for sharing your experience. It sounds like Rick had everything lined up and ready to go, which made for a smooth and efficient visit. We know your time is valuable, so we're glad you were able to get behind the wheel of your new truck without spending the entire day at the dealership. Enjoy the new truck, and thanks for choosing Beck! — Carole M

April 28, 2026

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Convenient location. Everyone was friendly and professional. I needed a ride home and the driver was friendly. More

by MERENDAJ
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Recommend Dealer
Yes
Apr 28, 2026

Beck Ford responded

Thanks for sharing—we appreciate it! Glad everything was easy and the team took good care of you. Nice to hear your driver made the ride home a good experience too. We’ll see you next time! — Carole M

April 25, 2026

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Good service, friendly staff, all went well and the car is happy and performing well Thanks More

by jeffwheeler78
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Recommend Dealer
Yes
Apr 28, 2026

Beck Ford responded

Thank you—we appreciate you taking the time to share this. We're glad everything went smoothly and the car is running the way it should. Our team will be happy to hear the kind words. We’ll be here when you need us next. — Carole M

April 23, 2026

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They are concerned about the customers needs and will go the extra mile to see that the customer is taken care of More

by Bobbys
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Recommend Dealer
Yes

Other Employees Tagged: Brian Freeman, Rick Fullerton , Emma,jpkip

Apr 23, 2026

Beck Ford responded

That’s exactly what we aim for—taking care of the details and making sure our customers feel it. We appreciate you recognizing the effort and sharing your experience!

April 19, 2026

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I've bought three trucks fome them and my experience each time was very good. the service department is great 👍. I would recommend yall to anyone. More

by rspann63
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Recommend Dealer
Yes
Apr 20, 2026

Beck Ford responded

That means a lot—thank you for coming back to us again and again! We’re glad each experience has been a good one and that our service team continues to take great care of you. We truly appreciate the recommendation!

April 16, 2026

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Took my truck there to get a diagnostic test run on it and they didnt look at my truck until 2pm when i had a 10am appt scheduled from the previous week. They said does your truck have a tune and i said y More

by BIGREDDOGG1
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Recommend Dealer
No

Other Employees Tagged: Diesel Tech Paul

Apr 17, 2026

Beck Ford responded

I can understand how that experience would be frustrating, especially with the delay. Vehicles that have been modified or tuned can sometimes limit or complicate the diagnostic process, which can make pinpointing concerns more challenging. That said, we should have communicated that more clearly upfront and kept you better informed throughout your visit. We apologize for the inconvenience. We do take customer feedback seriously and will be sharing your comments with our team.

April 12, 2026

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Excellent service and response. Always takes care of my issues promptly and expediently. Highly recommended. More

by ALEX.SHARP
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Recommend Dealer
Yes
Apr 13, 2026

Beck Ford responded

We appreciate that—thank you for the recommendation. It means a lot to know you can count on us to stay on top of things and handle your concerns quickly. We’ll keep working to deliver that same level of service every time you visit.

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