Rick Fullerton

Beck Ford responded

That’s always a nice surprise—getting it back sooner than expected. Glad the team was able to turn it around quickly and get you back on the road ahead of schedule. We appreciate you trusting us with your truck. — Carole M

Beck Ford responded

Thank you for your feedback—we appreciate you taking the time to share both sides of your experience. I’m glad to hear Rick took great care of you and made the process comfortable while you were making your decision. That’s exactly the level of service we aim for on the sales side. That said, I completely understand your frustration with the condition of the paint after getting the truck. I understand that you've spoken with Rick. Thanks for giving us the opportunity to resolve this situation. My name is Carole Mahanes, Customer Experience Coordinator. Please feel free to reach out to me directly at (386) 328-0344 ext. 135 anytime.

Beck Ford responded

Thank you for sharing this—we really appreciate it. Rick always goes the extra mile to find the best solution, even when things don’t go exactly as planned. I’m glad he was able to get you into a great Escape and make the process easy, especially with the home delivery. We truly appreciate your trust and are glad the experience exceeded your expectations. Enjoy your new ride, and we’re here whenever you need us! — Carole M

Beck Ford responded

That’s exactly what we aim for—taking care of the details and making sure our customers feel it. We appreciate you recognizing the effort and sharing your experience!

Beck Ford responded

Thank you for sharing your experience! We’re so glad to hear everything went smoothly and that you had such a fantastic buying experience. Emma, Brian, PJ, and Rick Fullerton will truly appreciate the recognition—we’re lucky to have such a great team. Enjoy your new vehicle, and thank you for choosing Beck!

Beck Ford responded

This really means a lot—thank you for sharing your experience. We’re so glad PJ and Rick were able to step in and take care of you and your daughters, especially after the frustration you had elsewhere. That’s exactly how it should be—listening, helping, and finding a solution that works for you without the stress. It’s great to hear they took the time to walk you through the vehicle, coverages, and technology so you felt confident and comfortable driving away. We’ll be sure to pass this along to both of them—they’ll truly appreciate it. Enjoy your new Escape, and please don’t hesitate to reach out if you need anything at all!

Beck Ford responded

Thank you for sharing your experience! We're glad to hear your visit went smoothly and that we were able to assist with your Bronco’s hardtop replacement under warranty. We understand how frustrating known issues like that can be, and our team is always here to make the process as easy and stress-free as possible. We appreciate your trust and look forward to helping you again whenever you need us!

Beck Ford responded

Thank you for sharing your experience, Rich! We’re glad to hear our sales and finance teams made everything smooth and easy. We appreciate your patience with the remodeling—our goal is to improve the space while keeping service top-notch, and it’s great to know that came through despite the construction.

Beck Ford responded

We really appreciate you taking the time to share this, Breck! Joel and the whole team put their hearts into making every visit smooth and personal, so it’s great to hear it made a difference for you. Thank you for recognizing their effort — it truly means a lot to all of us!

Beck Ford responded

Thank you! We’re so glad you had a great experience and felt comfortable throughout the process. It means a lot to hear we could help you get the best deal without any pressure!