Rick Fullerton

Beck Ford responded

Sounds like you came in with one plan and left with something even better! We’re glad PJ took the time to walk you through the differences and options without making you feel pressured or rushed. And a big thank you for recognizing the team for staying late to get everything finished. We appreciate you choosing Beck Ford and hope you’re enjoying that new vehicle! — Carole M

Beck Ford responded

Thank you so much for your kind review! It means a lot to know that our technician took good care of your truck and made sure everything you asked for was completed. We'll be sure to pass your compliments along to the team—they'll really appreciate hearing them. Thanks again for choosing Beck, and we look forward to seeing you the next time your truck needs us. Safe travels! — Carole M

Beck Ford responded

Thank you for the thoughtful review. We know everyone shops at their own pace, so it's great to hear you never felt pressured and had the chance to make the decision that was right for you. Finding a payment that fits comfortably is just as important as finding the right vehicle, and we're glad we could help with both. We appreciate you choosing us and hope you enjoy every mile in your new ride! Carole M

Beck Ford responded

Thank you for sharing this. Finding the right vehicle starts with listening, and we're glad Rick took the time to understand what you and your wife were looking for. It's great to hear he helped you find the right match and has continued to be there for any questions that come up afterward. We appreciate the opportunity to earn your business and hope you're both enjoying the new car. — Carole M

Beck Ford responded

Thank you for sharing your experience. It sounds like Rick had everything lined up and ready to go, which made for a smooth and efficient visit. We know your time is valuable, so we're glad you were able to get behind the wheel of your new truck without spending the entire day at the dealership. Enjoy the new truck, and thanks for choosing Beck! — Carole M

Beck Ford responded

Thank you for sharing this, Brian. When someone who has purchased a lot of vehicles says they’ve never been treated the way they were at Beck, that says a lot. Brian will truly appreciate hearing this, and we’re glad he made your experience feel different in the best way. Enjoy your new vehicle, and thanks again for giving Beck Automotive Group the opportunity to earn your business. — Carole M

Beck Ford responded

Thank you for choosing Beck for your vehicle purchase! We’re glad our team could help you find exactly what you were looking for and make the process a positive experience from start to finish. Enjoy your new vehicles and thank you again for trusting us with your business! — Carole M

Beck Ford responded

That’s always a nice surprise—getting it back sooner than expected. Glad the team was able to turn it around quickly and get you back on the road ahead of schedule. We appreciate you trusting us with your truck. — Carole M

Beck Ford responded

Thank you for your feedback—we appreciate you taking the time to share both sides of your experience. I’m glad to hear Rick took great care of you and made the process comfortable while you were making your decision. That’s exactly the level of service we aim for on the sales side. That said, I completely understand your frustration with the condition of the paint after getting the truck. I understand that you've spoken with Rick. Thanks for giving us the opportunity to resolve this situation. My name is Carole Mahanes, Customer Experience Coordinator. Please feel free to reach out to me directly at (386) 328-0344 ext. 135 anytime.

Beck Ford responded

Thank you for sharing this—we really appreciate it. Rick always goes the extra mile to find the best solution, even when things don’t go exactly as planned. I’m glad he was able to get you into a great Escape and make the process easy, especially with the home delivery. We truly appreciate your trust and are glad the experience exceeded your expectations. Enjoy your new ride, and we’re here whenever you need us! — Carole M