Brian Freeman

Beck Ford responded

Thank you very much for taking a moment to let us know about your experience. We appreciate your positive comments and will share them with our Ford team. — Carole M

Beck Ford responded

We’re sorry to see that you were unhappy with your service experience. Unfortunately, there isn’t enough information in your review for us to identify you, your vehicle, or the visit you’re referring to, so we’re unable to look into what happened. We would like the opportunity to better understand your concerns. Please contact us directly with your name and vehicle information so we can review your visit and determine what may have gone wrong. We’re glad to hear that your experience with transportation was a positive one. — Carole M

Beck Ford responded

Sounds like you came in with one plan and left with something even better! We’re glad PJ took the time to walk you through the differences and options without making you feel pressured or rushed. And a big thank you for recognizing the team for staying late to get everything finished. We appreciate you choosing Beck Ford and hope you’re enjoying that new vehicle! — Carole M

Beck Ford responded

Thank you for taking the time to share this! We’re glad Brian and PJ took good care of you and made the process quick and easy. We know your time is valuable, so it’s great to hear you were in and out without the usual hassle. We really appreciate you choosing us and trusting our team with your vehicle. We’ll be sure Brian and PJ know how much you appreciated their help! — Carole M

Beck Ford responded

Thank you for taking the time to share such an honest review. It truly means a lot to us that you’ve trusted Beck Ford with your vehicles and have continued coming back to us over the years. We’re especially glad to hear how much you enjoy working with Jeremy. We agree—he’s one of a kind, and we love hearing that he has become more than just your service advisor, but a friend! At the same time, we sincerely apologize for the dirty footprints and grease marks left behind, especially after you had just taken the time to clean your car. We understand how frustrating that must have been. While we’re grateful you were able to clean it up, that’s not the experience we want you to have. We’ll make sure your feedback is shared with our service team so we can do a better job of taking care of your vehicle. Thank you for your many years of loyalty and for giving us the opportunity to make things right. We truly appreciate you being part of the Beck Ford family, and we look forward to seeing you again! I'm the Customer Experience Coordinator for Beck Auto Group. I'd like the opportunity to speak with you directly about your experience and make it right. Please call me at your earliest convenience. Carole Mahanes Customer Experience Coordinator (386) 328-0344, ext. 135

Beck Ford responded

Thank you for the thoughtful review. We know everyone shops at their own pace, so it's great to hear you never felt pressured and had the chance to make the decision that was right for you. Finding a payment that fits comfortably is just as important as finding the right vehicle, and we're glad we could help with both. We appreciate you choosing us and hope you enjoy every mile in your new ride! Carole M

Beck Ford responded

Thank you for your patience throughout the process. We know 75 days is a long time to wait, and we appreciate you sticking with us while everything was worked out with the insurance company. It means a lot to hear that the quality of our work left such a positive impression. We're grateful for your trust and your kind words. — Carole M