Joel Rivera
Joel Rivera at Hyundai of Wesley Chapel
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Joel Rivera

Service Advisor

Hyundai of Wesley Chapel

27000 Wesley Chapel Boulevard
Wesley Chapel, FL 33544

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4.6
36 Reviews
4.6

36 Reviews

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36 Reviews of Joel Rivera

May 22, 2024

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Employee Rating

it was well to work with Justin in service he got all the skill for customer service he is on time with my car More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 18, 2024

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Joel is awesome the rest not so good I waited 4 months fir my car if it wasn't for Joel I would be more upset than I am. JOEL is the only constant in that place I will never own a Hyundai again after I ge More

by STITCHLOVER1975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 22, 2024

Hyundai of Wesley Chapel responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Sincerely, Jose Gesmondi Service Manager

May 15, 2024

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Everyone in the service department was extremely helpful and courteous. They handled my problem and provided a loaner. More

by SKIP9
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Mark Salerno

May 16, 2024

Hyundai of Wesley Chapel responded

Thank you, Skip, for the kind words for our service department! We look forward to sharing your compliments with them. Don't hesitate to let us know if we can further assist you. Sincerely, Jose Gesmondi Service Manager

May 13, 2024

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Service depart definitely needs some help, but the sales team went above and beyond as well as the GM. More

by rileyrealms
Sales Price Transparency
Trade-in Experience
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Finance Experience
Recommend Dealer
Yes
May 14, 2024

Hyundai of Wesley Chapel responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Hyundai of Wesley Chapel. Sincerely, Manny Lopez Internet Sales Manager

May 11, 2024

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Got a call 5 days after I came in for an oil change for them to tell me that they forgot to put my AC filter back in. How did it take five days for that? How do they know it’s mine? I live 40 minutes away More

by giannav971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Brianna Hacker

May 14, 2024

Hyundai of Wesley Chapel responded

Gianna, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Sincerely, Jose Gesmondi Service Manager

May 10, 2024

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Employee Rating

Joel was excellent and provided excellent detail of anything my vehicle needed. I was going to go to New Port Richey but there under construction. I like the renovations you did here and will continue More

by JAMESBROZOWSKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brianna Hacker

May 11, 2024

Hyundai of Wesley Chapel responded

James, Thank you so much for your kind words for Joel, and for taking the time to leave us this wonderful feedback! Sincerely, Jose Gesmondi Service Manager

May 10, 2024

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Employee Rating

Service department is extremely efficient and knowledgeable of customer services and wants. Wish that your sales team takes more notes from the service team. Your service team rocks. More

by LEWIS1ROB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 11, 2024

Hyundai of Wesley Chapel responded

Rob, Thanks for sharing about your service experience with Hyundai of Wesley Chapel. We appreciate your business and hope to see you again soon! Sincerely, Jose Gesmondi Service Manager

May 08, 2024

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Employee Rating

Awesome. I would love to purchase a new car Wesley Chapel Hyundai staff thank you More

by Dalonna lewis-fleming
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Guzman

May 08, 2024

Hyundai of Wesley Chapel responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Dalonna, and we look forward to working with you again. Sincerely, Jose Gesmondi Service Manager

May 05, 2024

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They are always prompt and friendly. Service with them is always pleasant. My only comment is that they confused us a little as first appointment the told us to wait for Bluelink. When w More

by cummingsfam97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 05, 2024

Hyundai of Wesley Chapel responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Hyundai of Wesley Chapel, we look forward to having you as a valued customer for many years to come! Sincerely, Jose Gesmondi Service Manager

May 03, 2024

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Employee Rating

Friendly and helpful from my first meeting with Joel and Jasmine on a busy Saturday. Joel and Jose followed through with great communication and workmanship on multiple repairs and surprised me with an une More

by SanteFe213k+
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Service Mgr

May 05, 2024

Hyundai of Wesley Chapel responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Sincerely, Jose Gesmondi Service Manager

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