Joel Smith | Page 4

Excellent Quality Vehicle Prices, and Professional Customer I visited other dealership in Birmingham, AL searching for a vehicle. Hendricks Automotive and the Sales Rep Mr. James Kennedy far exceeding the exp I visited other dealership in Birmingham, AL searching for a vehicle. Hendricks Automotive and the Sales Rep Mr. James Kennedy far exceeding the expectations of any other dealership and sales rep that i visited. Hendricks provided me with better quality, pricing, and maintenace package on my vehicle. Mr. Kennedy's professionalism and patience made me feel very comfortable when it came time to take ownership of my new vehicle. Thank You Guys for everything. More

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Made it very comfortable. Being 70+ yoa and not ever having even thought about buying a car “online”, the prospect was intimidating from the beginning. But Corey was very ass Being 70+ yoa and not ever having even thought about buying a car “online”, the prospect was intimidating from the beginning. But Corey was very assuring as he walked us through the process of driving one vehicle that he had on hand, and then ‘shopping’ on the Internet for similar vehicles on Hendrick’s website. We found what we wanted at another Hendrick location and we actually “bought a car based on the pictures”, But the way Corey explained the process and showed us how we were protected if the vehicle wasn’t what it was represented to me, put us totally at ease. Thanks Corey!! More

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Great experience! Great customer service throughout the entire experience! Very patient and worked hard to find the perfect vehicle for me. Probably the first time I wo Great customer service throughout the entire experience! Very patient and worked hard to find the perfect vehicle for me. Probably the first time I would describe buying a car as an enjoyable experience. McKenna did a great job! More

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Amazing Experience I worked with Trevor and Joel Smith and it was the best experience I've ever had purchasing a vehicle. They listened to my wants and needs and made th I worked with Trevor and Joel Smith and it was the best experience I've ever had purchasing a vehicle. They listened to my wants and needs and made the purchase possible. They gave me time to think and supported me through the process. I would recommend this dealership to anyone I know because but of how they care about you as a person and not just a customer. I am very pleased with my car and the service I continue to get even after the sale. More

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Pleasant Experience! Trevor was very thorough and attentive! He gave us VIP treatment as if we were the only customer in the dealership! Trevor answered anafter hour call Trevor was very thorough and attentive! He gave us VIP treatment as if we were the only customer in the dealership! Trevor answered anafter hour call and followed up with a next day answer. Going through Joel Smith made it very comfortable to do business. My daughter and I were made to feel like family! Thank you Trevor and Joel! The Christian music playing in the dealership was another plus! More

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Great Service and Friendly I bought a used car from this dealership in December of 2016 and was able to find the perfect car, what honestly was what I wanted, because of their h I bought a used car from this dealership in December of 2016 and was able to find the perfect car, what honestly was what I wanted, because of their huge selection and knowable staff. They even helped me made the decision about the best warranty program which paid for itself on one very random issues that developed in the car. Both times I have taken my car in for service the service center has been great to work with and taken care of my needs. They are making a customer for life out of me! More

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Avoid at ALL costs! I purchased a new 2017 Challenger July 16th. The buying experience was great and I was thrilled with my new car. Their was only an issue with my tint I purchased a new 2017 Challenger July 16th. The buying experience was great and I was thrilled with my new car. Their was only an issue with my tint. It had bubbles all in it and needed to be redone. A simple fix. July 18th - I brought my car in to get it redone. In an hour Hendrick's tint guy brought it back up front and it still looked like garbage. He asked me to give it a couple of days. Well, in a couple of days it still looked awful. July 27th - I dropped my car off and was given a loaner car. The next day I went to pick up my car and it still looked awful. Joel Watson looked at it and apologized and practically begged for Hendrick to have another chance at fixing it. I wanted to take it to my own tint guy, but Joel convinced me to let them try again. He offered me a black gas cap to replace my chrome one for my troubles. July 31st - I brought it in again and was given a loaner car. The following day I came in to pick up my car and the rear window and driver's side window were ruined. There were deep scratches in them that had to be intentional. Joel brought it to show the service manager. He told me that I could get my windows replaced and the tint done elsewhere, and that I could bring the bill in and would be reimbursed. This made me late for work on this day. Aug 2nd - The story changed to Joel needing quotes first. My tint quote was given the green light but Joel asked if Hendrick could replace my glass because it would save Hendrick money. I said I was ok with it. A huge mistake. Joel never set up an appointment or directed me to someone else that would help me. Aug. 3rd - I hear nothing from Hendrick. Salesman was in training all week and Sales manager was off. I have to call to check on my car that has been ruined by Hendrick. I call the service dept and I was put on hold for 5 minutes before someone just hung up the phone. Then I call for the general but got his assistant who assured me that the sales manager would take care of me as soon as he came in. He wasn't even scheduled that day. Aug. 8th I pick up my car from having new windows installed. Clip from door panel was sitting in my cup holder. Rear window had the defroster unplugged and the glass was aftermarket glass. I expected OEM glass, that is what they ruined that is what I should get put on my car. I have emailed Joel Smith the GM and have gotten no response. I have contacted Dodge customer service and made complaints. They contacted David the service manager and assured me that he wanted to make it right. I tried calling him but no answer and he never called back after assuring me he would. If you are looking for a car keep looking for another dealer and NEVER use their service department. More

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Awful Joel is the worse Gm I have seen. He is so unprofessional he is a xxxxxxx to his staff. And Brad Horton was the dumbest salesperson I have ever came a Joel is the worse Gm I have seen. He is so unprofessional he is a xxxxxxx to his staff. And Brad Horton was the dumbest salesperson I have ever came across. The dealership has no respect for time management of he customer. Hendricks has all these add on like tint and warrantys. Went to another dealership only miles away and save thousands. Joel and the whole staff at Hendricks suck. And I wouldn't recommend no one to shop there for your new vehicle. More

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Excellent people here My experience here with gen manager Joel smith was the best and also Jody sales manager top notch and Ronnie Bellard salesman , it was the best experi My experience here with gen manager Joel smith was the best and also Jody sales manager top notch and Ronnie Bellard salesman , it was the best experience I have ever had buying a truck and highly recommend them to all my friends More

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