Joerg Kuehni
Joerg Kuehni at Volkswagen of South Charlotte
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Joerg Kuehni

Service Advisor

Volkswagen of South Charlotte

9900 South Blvd
Charlotte, NC 28273

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4.3
109 Reviews
4.3

109 Reviews

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109 Reviews of Joerg Kuehni

April 28, 2025

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Employee Rating

Customer Service is at an all time low. Never calls back when promises to do so. My Jetta has 50 plus k miles on it. All service work has been completed by the south charlotte volkswagen lo More

by oilisthenewwordofmouth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mark Cohen, John Schmidt

May 01, 2025

Volkswagen of South Charlotte responded

Mr. Smith, As we stated previously, we are not affiliated with the warranty company "Maxcare" (CarMax) which is the entity holding up your engine repairs, not our dealership. Our dealership is happy to complete the necessary repairs but if you want your 3rd party (non VW) warranty company to pay for it, they are requiring proof that you completed all necessary oil changes. We care about our customers and our reputation and we ask that you please reach out to your warranty company on this matter. Thank you.

May 01, 2025

oilisthenewwordofmouth responded

I was informed yesterday from Volkswagen Corporate that the work VW of South Charlotte and repetitive repairs for the same thing (oil cooler) is covered by VW for 12 months. Which you, as a VW dealership never discuss. Since you decided to not do the repairs and ask me to pick the car up stating on a voicemail “the car is drivable with some safety concerns” The VW corp office instructed me to hold off on picking up the jetta that you have had since mid April. Happy May 1st! and during this time, I have not had any transportation, or even a rental car.

August 02, 2024

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Chris was phenomenal in helping me get out of an old VW into a new one that worked with my budget. He was extremely knowledgeable and helped me make an informed decision. The car buying process couldn't ha More

by Randall.franklin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Hand

Aug 04, 2024

Volkswagen of South Charlotte responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Volkswagen of South Charlotte! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 31, 2024

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Employee Rating

I’ve purchased two cars over the years with Kwasi and I think that says a lot that I’d remember how great he is to work with after 8 years to go back. He knew the car I was interested in and even suggested More

by lrhoover
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kwasi Asante-Ansong

Aug 01, 2024

Volkswagen of South Charlotte responded

Hello, thank you so much for your feedback about Volkswagen of South Charlotte! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! As one of our valued customers, we want to sincerely thank you for your business. We're thrilled to have you as a customer and we hope to see you here again down the road! Safe travels!

April 05, 2024

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Everyone at the dealership was very friendly, pleasant and helpful. It made my purchase process easier than expected. More

by JDS
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Spiros Dedis, Alden Sink, Brandon Douglas , Alex Terrell

Apr 07, 2024

Volkswagen of South Charlotte responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

March 05, 2024

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Employee Rating

I had a great experience with Volkswagen of South Charlotte. Everyone there was welcoming and friendly and my salesman Matt Hettel was top notch with customer service, care and concern of all my SUV More

by Alisha F.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matt Hettel , Alex Terrell

Mar 08, 2024

Volkswagen of South Charlotte responded

Hi Alisha, we're glad you had such a wonderful experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 01, 2024

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Employee Rating

I have done business with Volkswagon of Charlotte for over 15 And Kwasi is not a five, but a 10! He is patient caring and doesn’t push you into any bad decisions. He is always willing to help! His cust More

by Tracy
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: John Schmidt

Mar 03, 2024

Volkswagen of South Charlotte responded

Hi Tracy, we are pleased to hear of your experience with us here at Volkswagen of South Charlotte. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

February 24, 2024

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Employee Rating

I’ve been a VW customer of this dealership for many, many years. Why? Because they get it right. The fact that I am recognized by not only the service professionals but also the sales professionals (Spiro) m More

by ssteinbronn1967
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Hand , David in finance

Feb 26, 2024

Volkswagen of South Charlotte responded

Hi, we're glad to hear our staff took such great care of you! Here at Volkswagen of South Charlotte we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

January 25, 2024

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Employee Rating

Had a great expiernce trading my cat in for a newer model of the Taos and got the price I wanted More

by Aislinn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Travis Hahn, John Schmidt

Jan 27, 2024

Volkswagen of South Charlotte responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

November 20, 2023

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Employee Rating

Excellent customer service! Timely and very helpful. It is the people at this dealership that make me loyal to VW! More

by colleen.koss
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Moe Borno, Brandon Douglas , Alex Terrell

Nov 22, 2023

Volkswagen of South Charlotte responded

Hi Colleen, we're glad to hear our staff took such great care of you! Here at Volkswagen of South Charlotte we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

July 29, 2023

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Employee Rating

I had a fantastic experience with Moe! This purchase what is my sixth Volkswagen and I have never had somebody go through all the features of the car with me and make sure I was set up bef More

by jennifersassman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Moe Borno, Brandon Douglas , Alex Terrell

Aug 01, 2023

Volkswagen of South Charlotte responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Volkswagen of South Charlotte and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

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