Joerg Kuehni

Customer Service is at an all time low. Never calls back when promises to do so. My Jetta has 50 plus k miles on it. All service work has been completed by the south charlotte volkswagen lo Never calls back when promises to do so. My Jetta has 50 plus k miles on it. All service work has been completed by the south charlotte volkswagen location - oil cooler issues each time, along with the radiator. The dealership and maxcare (carmax) refuse to repair the $16k engine repair because I cannot provide an oil change receipt (personal oil change from a family friend completed). The consumer word of mouth is thicker than any oil. Never use this dealership for service or purchase of any vehicle. More

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Chris was phenomenal in helping me get out of an old VW into a new one that worked with my budget. He was extremely knowledgeable and helped me make an informed decision. The car buying process couldn't ha into a new one that worked with my budget. He was extremely knowledgeable and helped me make an informed decision. The car buying process couldn't have been easier. I highly recommend Chris! Joerg in service is also amazing and very knowledgeable! More

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I’ve purchased two cars over the years with Kwasi and I think that says a lot that I’d remember how great he is to work with after 8 years to go back. He knew the car I was interested in and even suggested think that says a lot that I’d remember how great he is to work with after 8 years to go back. He knew the car I was interested in and even suggested a lower price option to check out. If you are looking for a car I can’t recommend working with Kwasi enough and this is coming from a female that went through the process alone. That shouldn’t matter but it’s helpful to know for a process that can be intimidating. He was nice enough to help me figure out how to sell my older car and picked me up after it sold. The buying process seemed really fast too. I’m on my fourth VW that I service through VW South and I keep going back because they always have treated me so well. From Kwasi to the service people to the shuttle driver. Go see Kwasi he’s a great guy. More

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Everyone at the dealership was very friendly, pleasant and helpful. It made my purchase process easier than expected. and helpful. It made my purchase process easier than expected. More

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I had a great experience with Volkswagen of South Charlotte. Everyone there was welcoming and friendly and my salesman Matt Hettel was top notch with customer service, care and concern of all my SUV Charlotte. Everyone there was welcoming and friendly and my salesman Matt Hettel was top notch with customer service, care and concern of all my SUV wants and needs. He was attentive, warm and very helpful from the start. I am very pleased with the purchase of my 2023 Atlas and I would definitely recommend this dealership and Matt to anyone in the market for a new Volkswagen. The two hour commute was definitely worth it. A big thank you Matt Hettel and VW of South Charlotte. More

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I have done business with Volkswagon of Charlotte for over 15 And Kwasi is not a five, but a 10! He is patient caring and doesn’t push you into any bad decisions. He is always willing to help! His cust over 15 And Kwasi is not a five, but a 10! He is patient caring and doesn’t push you into any bad decisions. He is always willing to help! His customer service is off the hook. I love, Kwasi. If you want to make a great purchase, he’s the man to see! You won’t go wrong with Kwasi. More

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I’ve been a VW customer of this dealership for many, many years. Why? Because they get it right. The fact that I am recognized by not only the service professionals but also the sales professionals (Spiro) m years. Why? Because they get it right. The fact that I am recognized by not only the service professionals but also the sales professionals (Spiro) makes me feel part of their professional family. And I’m proud to be part of their team. I would 100% recommend my family and friends visit VW of South Charlotte. More

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Had a great expiernce trading my cat in for a newer model of the Taos and got the price I wanted of the Taos and got the price I wanted More

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Excellent customer service! Timely and very helpful. It is the people at this dealership that make me loyal to VW! Timely and very helpful. It is the people at this dealership that make me loyal to VW! More

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I had a fantastic experience with Moe! This purchase what is my sixth Volkswagen and I have never had somebody go through all the features of the car with me and make sure I was set up bef This purchase what is my sixth Volkswagen and I have never had somebody go through all the features of the car with me and make sure I was set up before I left the dealership. Moe was very genuine and knowledgeable! I will 100% go back to him for my next vehicle purchase. More

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