Joey Gesualdo | Page 3

One of the most consistent compliments for this dealership is the atmosphere. Customers frequently mention that the sales team (specifically Mohammed Alghzawi ) focuses on a "partnership" approach dealership is the atmosphere. Customers frequently mention that the sales team (specifically Mohammed Alghzawi ) focuses on a "partnership" approach rather than aggressive sales tactics. More

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Great experience! I recently purchased a new Genesis from Highland Park Genesis as an out-of-state buyer, and the experience was exceptional. After a disappointing enc I recently purchased a new Genesis from Highland Park Genesis as an out-of-state buyer, and the experience was exceptional. After a disappointing encounter with a local dealer who took four days just to send a proposal, Joey at Highland Park had a fair quote—including my trade-in—ready in just a couple of hours. The logistics and paperwork were handled by Fernando, who made the entire transportation process transparent and seamless. If you want a dealership that respects your time and remains completely professional throughout a long-distance transaction, I highly recommend this team. More

by trwill6 Verified Customer Verified Customer

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The standout feature of this dealership is the staff’s approach to sales. Customers consistently report a "relaxed but professional" atmosphere that avoids the aggressive tactics common in the industry. approach to sales. Customers consistently report a "relaxed but professional" atmosphere that avoids the aggressive tactics common in the industry. More

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Genesis of Highland Park has successfully transitioned from the "shared Hyundai experience" into a standalone luxury destination. It is currently one of the highest-rated Genesis dealerships in the Midwes from the "shared Hyundai experience" into a standalone luxury destination. It is currently one of the highest-rated Genesis dealerships in the Midwest, praised specifically for its no-pressure sales environment and modern, upscale facility. More

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One of the most troubling dealership experiences I have ever had. I brought my 2024 Genesis GV80 to Genesis of Highland Park after a check engine light briefly appeared. By the time I dropped the vehicl ever had. I brought my 2024 Genesis GV80 to Genesis of Highland Park after a check engine light briefly appeared. By the time I dropped the vehicle off, the warning light had already disappeared and the vehicle was driving completely normal with no drivability issues whatsoever. Several days later, Brian from the service department informed me that the fuel showed approximately 5% contamination and that I would be responsible for nearly $800 because the issue supposedly would not be covered under warranty. Shortly afterward, Service Director Salman Syed changed the explanation and claimed the vehicle had up to 10% water contamination. That claim immediately raised serious concerns because contamination at that level would typically cause major drivability problems. My vehicle remained fully drivable the entire time. When I requested proof, I was only provided with a photo of a test tube. No formal laboratory report, quantified testing documentation, or independent verification was ever provided. I was later informed that the original fuel sample had been discarded, making any independent confirmation impossible. Because the explanations continued changing and the diagnosis did not make sense based on the aOne of the most troubling dealership experiences I have ever had. I brought my 2024 Genesis GV80 to Genesis of Highland Park after a check engine light briefly appeared. By the time I dropped the vehicle off, the warning light had already disappeared and the vehicle was driving completely normal with no drivability issues whatsoever. Several days later, Brian from the service department informed me that the fuel showed approximately 5% contamination and that the issue would not be covered under warranty. Shortly afterward, Service Director Salman Syed changed the explanation and claimed the vehicle had up to 10% water contamination. That claim immediately raised serious concerns because contamination at that level would typically cause major drivability problems. My vehicle remained fully drivable the entire time. When I requested proof, I was only provided with a photo of a test tube. No formal laboratory report, quantified testing documentation, or independent verification was ever provided. I was later informed that the original fuel sample had been discarded, making any independent confirmation impossible. Because the explanations continued changing and the diagnosis did not make sense based on the actual condition of my vehicle, I completely lost confidence in the dealership’s diagnostic process. I immediately retrieved my vehicle and took it directly to an independent repair facility. The fuel was drained and inspected in front of me personally. No water contamination was found, and I have photographs documenting the inspection process. The vehicle has continued operating normally without any issues. After escalating the matter and providing independent inspection evidence, Joey Gesualdo of Gregory Auto Group (Genesis of Highland Park management) simply responded that the dealership’s “position remains unchanged” and considered the matter closed, without providing any meaningful clarification, accountability, or apology regarding the conflicting findings. What is most disappointing is not just the diagnosis itself, but the dismissive handling of a very serious concern involving a nearly new vehicle. I also specifically asked whether Recall 033G related to the fuel system could have been connected to the issue, but no meaningful explanation or recall-related inspection was provided during my visit. While no charges were ultimately applied, this experience severely damaged my trust in both Genesis of Highland Park and the Genesis brand overall. I strongly encourage customers to request complete documentation, retain independent evidence whenever possible, and obtain a second opinion before accepting serious diagnostic conclusions from this dealership. More

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I would say the people in Genesis of Highland Park are not my business partners. They are more likely my families. After failing to find such a faithful dealer, I eventually had met the best customer care not my business partners. They are more likely my families. After failing to find such a faithful dealer, I eventually had met the best customer care base dealer here. The most important thing as you know is the fact that there is no difference at all in the way they treat me before purchasing a car and after. Other dealers offer customer satisfaction, but this dealer delivers an experience that truly moves me. I hope all potential customers have that feelings that I had felt. More

by Hlee29 Verified Customer Verified Customer

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If you want a luxury car but hate the "luxury dealership" ego, this is probably your spot. It’s professional but relaxed. Just don’t expect a five-star buffet while you wait for your tires to be rotated. ego, this is probably your spot. It’s professional but relaxed. Just don’t expect a five-star buffet while you wait for your tires to be rotated. More

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I recently had the pleasure of purchasing a vehicle from Genesis of Highland Park, and I can say without hesitation that this was the most seamless and professional car-buying experience I’ve ever had. F Genesis of Highland Park, and I can say without hesitation that this was the most seamless and professional car-buying experience I’ve ever had. From the moment you walk in, the atmosphere is exactly what you’d expect from a luxury brand—sophisticated, low-pressure, and genuinely welcoming. Unlike many other dealerships, there is a clear focus on the client relationship rather than just hitting a monthly quota. More

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I cannot recommend Genesis of Highland Park enough, and a huge part of that comes down to the leadership of Joey Gesualdo. It’s clear that Joey has built a "customer-first" culture here. Every interaction I huge part of that comes down to the leadership of Joey Gesualdo. It’s clear that Joey has built a "customer-first" culture here. Every interaction I had was professional, welcoming, and entirely pressure-free. Even when he isn’t the one handing you the keys, his influence on the team’s transparency and efficiency is obvious. If you want a luxury experience that actually feels like luxury, this is the place to go. More

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Great facility, great people. Work done completely and when promised. Will be back for sure! Work done completely and when promised. Will be back for sure! More

by todd@cahan.biz Verified Customer Verified Customer

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