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Joey Ryan

Overview Reviews (53) Inventory (391)

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Joey Ryan

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Joey Ryan | Page 3

Service Advisor

Jim Norton Toyota Tulsa

9809 South Memorial Drive
Tulsa, OK 74133

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4.8

53 Reviews

Overview Reviews (53) Inventory (391)

4.8

53 Reviews

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53 Reviews of Joey Ryan

March 26, 2024

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Employee Rating

I appreciate your promptness in check in, your courtesy and quick oil change and tire rotation. But you end the experience with a "free car wash" that leaves your car totally dripping with water all over and quick oil change and tire rotation. But you end the experience with a "free car wash" that leaves your car totally dripping with water all over the exterior, leaving all windows and rear view mirrors with water spots. All the bug juice was left on the front windshield. I don't know if the blower was broken but not a good way to send you off. More

by lindaktoppins

Verified Customer

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Workmanship

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Recommend Dealer

Yes

Helpful 0

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Mar 28, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and if you would like to discuss the concern you’ve mentioned with our management team, please reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com. Sincerely, Courtney, Jim Norton Auto Group

March 25, 2024

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Employee Rating

Friendly and on time with a pleasant environment to wait on your vehicle. No complaints! on your vehicle. No complaints! More

by saldridge0509

Verified Customer

Workmanship

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Recommend Dealer

Yes

Helpful 0

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Mar 26, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for writing this amazing review for our team! At Jim Norton Toyota, we always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Courtney, Jim Norton Auto Group

March 25, 2024

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Great service. Too many kids running the drive bay. Will continue doing business with JN. Too many kids running the drive bay. Will continue doing business with JN. More

by RBMGHAVAMI

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: David Holmes

Helpful 0

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Mar 26, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for the feedback and we are happy to hear you received great service! We appreciate hearing all comments so we can provide the best service to our customers. We do ensure all of our service team members are fully trained and ready to provide exceptional customer service. If you would like to discuss the concern you’ve mentioned with our management team, please reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com. Sincerely, Courtney, Jim Norton Auto Group

March 25, 2024

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The greeted me upon arrival and advised me of the process and kept me updated on when my car would be ready. and kept me updated on when my car would be ready. More

by pabanzhof

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Mar 26, 2024 -

Jim Norton Toyota Tulsa responded

Thanks for the kudos! It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Have a great day! Sincerely, Courtney, Jim Norton Auto Group

March 20, 2024

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Great service in a timely manner. My only criticism is that they did not wash my car even though that was on the invoice as though it was done. My only criticism is that they did not wash my car even though that was on the invoice as though it was done. More

by retrose15

Verified Customer

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Recommend Dealer

Yes

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Mar 21, 2024 -

Jim Norton Toyota Tulsa responded

March 20, 2024

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Everything was fast and efficient, from check in to service to check out. Large and comfortable waiting area. Appreciate the video review of the vehicle by the technician. service to check out. Large and comfortable waiting area. Appreciate the video review of the vehicle by the technician. More

by COOKJRED

Verified Customer

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Recommend Dealer

Yes

Helpful 0

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Mar 20, 2024 -

Jim Norton Toyota Tulsa responded

March 14, 2024

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It was a good experience, it was a great experience, it was a good experience was a good experience More

by STEVE.NICKLAS1

Verified Customer

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Workmanship

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Recommend Dealer

Yes

Helpful 0

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Mar 15, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for putting your trust in Jim Norton Toyota, Steve! We pride ourselves in our service department’s ability to provide world-class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. Sincerely, Courtney, Jim Norton Auto Group

March 13, 2024

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The dealership is definitely people friendly! Their customer service is top notch, warm and welcoming! Their customer service is top notch, warm and welcoming! More

by LEONSKILLENS

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

Helpful 0

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Mar 14, 2024 -

Jim Norton Toyota Tulsa responded

Your compliments and kind words mean so much to us and our team, Leon! I love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. I hope that we can have the opportunity to work with you again soon. Sincerely, Courtney, Jim Norton Auto Group

March 13, 2024

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Employee Rating

Windshield got scratched but I talked to the managers, they dealt with it and made it right by me quickly. they dealt with it and made it right by me quickly. More

by JACKSON.HUNTER042097

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Earnie Plumbtree

Helpful 0

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Mar 14, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation and we appreciate you giving us the chance to make things right. Feel free to let us know if you have any further concerns about your vehicle. Sincerely, Courtney, Jim Norton Auto Group

March 08, 2024

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Employee Rating

I will continue to get my Toyota serviced at Jim Norton Toyota. This dealership is the best! Toyota. This dealership is the best! More

by r.a.f.cotner621

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Fernando

Helpful 0

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Mar 08, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day! Sincerely, Courtney, Jim Norton Auto Group

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