Johany Trespalacios | Page 2

My ac is leaking all over my driver side floor and passenger floor, they refused to work on my car due to a couple of roaches, roaches come from the dirt so when it rains they look for shelter, they c passenger floor, they refused to work on my car due to a couple of roaches, roaches come from the dirt so when it rains they look for shelter, they chose my car. So now I have to drive around and get a bath while driving. More

by JUDITHPENNEY08 Verified Customer Verified Customer

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Always great communication and people there are accessible. In contrast to other dealerships, I trust Johnny b accessible. In contrast to other dealerships, I trust Johnny b More

by SCHNDJ Verified Customer Verified Customer

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Johany was so pleasant and very helpful. Even went for a ride with me so he could hear what I had been hearing. Even went for a ride with me so he could hear what I had been hearing. More

by ford10 Verified Customer Verified Customer

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Work done in a timely manner Service advisor easy to work with Explained all options work with Explained all options More

by HARDDRIVER1986 Verified Customer Verified Customer

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Excellent service, exceptional advisor, good timing frame, very knowledgeable customer service, technician knowledgeable, explained everything clearly frame, very knowledgeable customer service, technician knowledgeable, explained everything clearly More

by samuelr@JCROMPTONELECTRIC.COM Verified Customer Verified Customer

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This dealership is a ripoff sent my truck in for repairs and got it back in worse condition than when I dropped it off and then they tried to blame me for a the part that they broke I would not recommend th and got it back in worse condition than when I dropped it off and then they tried to blame me for a the part that they broke I would not recommend them for any repairs More

by DANIEL.HARDY1029 Verified Customer Verified Customer

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Beware you will see responses from the general manager on here, don't fall for it. It will say call me we want to make this right, so you call and all you ever get is his voice mail, never a return call eve here, don't fall for it. It will say call me we want to make this right, so you call and all you ever get is his voice mail, never a return call even after leaving messages and contact information. More

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I have been going to Elder Ford for many years and appreciate Johanny in the service department, he is great 👍. Professional and takes time to explain services to you. appreciate Johanny in the service department, he is great 👍. Professional and takes time to explain services to you. More

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Worst experience in the 3 decades I have been going there. Took my vehicle in for a recall repair (life safety issue). Dealer says yes, it's part of the recall but you the customer has to pay for it there. Took my vehicle in for a recall repair (life safety issue). Dealer says yes, it's part of the recall but you the customer has to pay for it because Ford has not made the recall "active" even though I got a notice and it's on the NHTSA website as well. Long story short I was able to negotiate a lower out of pocket but that like saying a thief comes in takes all your belongings and yes ok I'll leave the TV. Am I supposed to thank you or is it still felony theft? This recall alone impacts over 740,000 vehicles (my vehicle also has 3 other recalls). Ford was number 1 in recalls in 2025 nearly doubling the number previously set by GM. Every car they manufacture is impacted and Ford's position is we'll let you know about them, but the customer has to pay for our lack of quality control. Rest assured I will not be buying another Ford, and the dealerships are all coconspirators as they do nothing to fight for their customer's rights even when they agree Ford is wrong. Read this and tell 3 friends Ford forgot that customer loyalty is a 2-way street and that we have choices in what we drive. More

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Nice Very helpful Nice and the place was clean and personal nice and helpful Nice place to bring your car for service. personal nice and helpful Nice place to bring your car for service. More

by Reinaldo Verified Customer Verified Customer

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