Johany Trespalacios
Johany Trespalacios at Elder Ford of Tampa

Johany Trespalacios

Assistant Service Advisor Manager

Elder Ford of Tampa

9560 N Florida Ave
Tampa, FL 33612

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4.6
836 Reviews

Dealership Experience

23 yrs, 9 mos

Industry Experience

23 yrs, 9 mos

Specialties & Trainings

Warranty Administrator Base Certified

Service Advisor Master certified

View more specialties & trainings
4.6

836 Reviews

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836 Reviews of Johany Trespalacios

July 31, 2025

Dealership Rating
Employee Rating

The Elder Ford service Team members are great people. JOHANY tried hard to have our 2019 Mustang GT’s necessary repair covered by Ford factory warranty. As the Elder Ford provided lifetime extended warra More

by AE BODDEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 02, 2025

Elder Ford of Tampa responded

Hi, thanks for taking the time to leave us your honest feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 31, 2025

Dealership Rating
Employee Rating

Great customer service team very customer friendly, concerned with keeping your car in excellent condition. I recommend coming to have your vehicle serviced here. More

by dmackizer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 02, 2025

Elder Ford of Tampa responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If there is anything else we can do to assist you, please let us know! Take care!

July 29, 2025

Dealership Rating
Employee Rating

People are very nice here. If Car repair without the warranty is crazy expensive in ford dealership More

by lienhuang1981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Arias

Jul 30, 2025

Elder Ford of Tampa responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!

July 15, 2025

Dealership Rating
Employee Rating

Cesar Castillo it’s a salesman that has been SO helpful to me when needed, I got a flat tire and I was in Clearwater in the middle of my desperation I called him, even on his day off he answered my phone c More

by amma121170
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cesar Castillo

Jul 16, 2025

Elder Ford of Tampa responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope you continue to choose Elder Ford of Tampa for all your vehicle needs! Take care!

July 13, 2025

Dealership Rating
Employee Rating

Great service with friendly and helpful staff. Turn around time exceeded my expectations. Thank you. More

by KGKTYNDALL1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 17, 2025

Elder Ford of Tampa responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

July 12, 2025

Dealership Rating
Employee Rating

I had a nice person that helped and they were very helpful the only thing is it took a long time More

by Sexyoldlady58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 16, 2025

Elder Ford of Tampa responded

Hello, we really appreciate your positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

June 15, 2025

Dealership Rating
Employee Rating

Johany has such compassion that I can always tell when I am working with him about my car and how much he cares. He goes the distance and above beyond. I love Elder Ford and I love Johany. More

by laughsalot1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 16, 2025

Elder Ford of Tampa responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

June 14, 2025

Dealership Rating
Employee Rating

The staff was courteous, attentive, and took care of everything that was required for the service appointment. More

by rghendren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 16, 2025

Elder Ford of Tampa responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If there is anything else we can do to assist you, please let us know! Take care!

June 09, 2025

Dealership Rating
Employee Rating

Johanny was not very great at giving updates regarding how the warranty was going to work. Its been over a month since I’ve heard anything back regarding my warranty. More

by Dkesicki8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 12, 2025

Elder Ford of Tampa responded

Hello, we strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa

June 02, 2025

Dealership Rating
Employee Rating

The service was excellent. The pick and delivery is a wonderful service for seniors. Keep up the good work. More

by woody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 05, 2025

Elder Ford of Tampa responded

Woody, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

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