Johany Trespalacios | Page 3

Beware you will see responses from the general manager on here, don't fall for it. It will say call me we want to make this right, so you call and all you ever get is his voice mail, never a return call eve here, don't fall for it. It will say call me we want to make this right, so you call and all you ever get is his voice mail, never a return call even after leaving messages and contact information. More

Print

I have been going to Elder Ford for many years and appreciate Johanny in the service department, he is great 👍. Professional and takes time to explain services to you. appreciate Johanny in the service department, he is great 👍. Professional and takes time to explain services to you. More

Print

Worst experience in the 3 decades I have been going there. Took my vehicle in for a recall repair (life safety issue). Dealer says yes, it's part of the recall but you the customer has to pay for it there. Took my vehicle in for a recall repair (life safety issue). Dealer says yes, it's part of the recall but you the customer has to pay for it because Ford has not made the recall "active" even though I got a notice and it's on the NHTSA website as well. Long story short I was able to negotiate a lower out of pocket but that like saying a thief comes in takes all your belongings and yes ok I'll leave the TV. Am I supposed to thank you or is it still felony theft? This recall alone impacts over 740,000 vehicles (my vehicle also has 3 other recalls). Ford was number 1 in recalls in 2025 nearly doubling the number previously set by GM. Every car they manufacture is impacted and Ford's position is we'll let you know about them, but the customer has to pay for our lack of quality control. Rest assured I will not be buying another Ford, and the dealerships are all coconspirators as they do nothing to fight for their customer's rights even when they agree Ford is wrong. Read this and tell 3 friends Ford forgot that customer loyalty is a 2-way street and that we have choices in what we drive. More

Print

Nice Very helpful Nice and the place was clean and personal nice and helpful Nice place to bring your car for service. personal nice and helpful Nice place to bring your car for service. More

by Reinaldo Verified Customer Verified Customer

Print

Everyone was courteous to me and my wife that’s why we bought the car bought the car More

by sygma1@ Verified Customer Verified Customer

Print

Johnny was very professional. They handled my recalls in a timely manner. I was pleased with the service. They handled my recalls in a timely manner. I was pleased with the service. More

by Amanjules Verified Customer Verified Customer

Print

Eficiencia y esmerada atención con mucha calidad siempre que utilizo cualquier servicio, me siento satisfecha. que utilizo cualquier servicio, me siento satisfecha. More

by YARIMANINO31 Verified Customer Verified Customer

Print

Very efficient and the dealership has a smooth running machine Service department deserves credit for their efforts machine Service department deserves credit for their efforts More

by ROBHOWELL0 Verified Customer Verified Customer

Print

very good He was able to work with me in making sure I could make a payment. As luck would have it, was able to start work on oil change right away. So I am very pleased that it all worked out right away. could make a payment. As luck would have it, was able to start work on oil change right away. So I am very pleased that it all worked out right away. More

by PATBESSKEN Verified Customer Verified Customer

Print

Friendly and knowledgeable staff, they look out for you and your vehicle. Good quality work. and your vehicle. Good quality work. More

by Leigh Verified Customer Verified Customer

Print