Too long on a service that requires an a warranty
authorization Not disappointed, just not comfortable
authorization Not disappointed, just not comfortable
More
by tinobaccola
Verified Customer
Verified Customer
Other Employees Tagged:
Johany Trespalacios
Jan 17, 2026 -
Elder Ford of Tampa responded
Hi, we strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around.
Thank you,
Dan Sills
General Manager
Elder Ford of Tampa
Johanny does an amazing job.
Always keeps me well informed on upcoming services. Great communication
Always keeps me well informed on upcoming services. Great communication
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by JORGERUEDA_1
Verified Customer
Verified Customer
Other Employees Tagged:
Johany Trespalacios
Jan 12, 2026 -
Elder Ford of Tampa responded
Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Daniel Arias was wonderful, he explained everything and
got my car in an out before the scheduled time. He is an asset to this organization !! Great work Ford !!!
got my car in an out before the scheduled time. He is an asset to this organization !! Great work Ford !!!
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by SONIA.ULLOA4240
Verified Customer
Verified Customer
Service Price Transparency
Jan 10, 2026 -
Elder Ford of Tampa responded
Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!
Johany was great to deal with.
The problem with the dealership was when they put the car back together, the seat belts were buried underneath the back seats. That was a problem tha
The problem with the dealership was when they put the car back together, the seat belts were buried underneath the back seats. That was a problem that I fixed myself. Parts that I had to remove to fix that were missing. I talked to Johany about that and didn't hear back from him.
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by SOSTAMPA
Verified Customer
Verified Customer
Other Employees Tagged:
Johany Trespalacios
Jan 06, 2026 -
Elder Ford of Tampa responded
Hi, we strive to earn customers for life, and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around.
Dan Sills
General Manager
Elder Ford of Tampa
Thank you,
Great service for my 2018 Ford EcoSport at Elder Ford.
My service advisor, Johany Trespalacios, was professional, helpful, and kept me informed the entire time. The service was done on time, with clear ex
My service advisor, Johany Trespalacios, was professional, helpful, and kept me informed the entire time. The service was done on time, with clear explanations and no pressure. Very satisfied and would definitely recommend.
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by GARCIASTAMPA
Verified Customer
Verified Customer
Service Price Transparency
Jan 07, 2026 -
Elder Ford of Tampa responded
Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience here. Please don't hesitate to reach out if there's anything additional we can do for you.
Ali and Chris did a great job at putting a deal together
and delivering a great truck
They definitely have the best pricing in town. This is the second truck we bought from them.👍👍👍👍👍
and delivering a great truck
They definitely have the best pricing in town. This is the second truck we bought from them.👍👍👍👍👍
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by Lillyrezaj
Verified Customer
Verified Customer
Service Price Transparency
Jan 01, 2026 -
Elder Ford of Tampa responded
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
I've been a long time service client and Johany has been
my advisor from day one. I trust him 100%!
my advisor from day one. I trust him 100%!
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by PRYAN0
Verified Customer
Verified Customer
Other Employees Tagged:
Johany Trespalacios
Jan 01, 2026 -
Elder Ford of Tampa responded
Hello, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Great job ?
? They are the best dealer in Florida Johany are the best ??
? They are the best dealer in Florida Johany are the best ??
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by J_santana14
Verified Customer
Verified Customer
Other Employees Tagged:
Johany Trespalacios
Dec 30, 2025 -
Elder Ford of Tampa responded
Hello, thank you for your kind words and this wonderful review! Thank you, and have a fantastic day!
Johany is the reason I continue to come to elder ford for
service Johany needs a raise
service Johany needs a raise
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by tom
Verified Customer
Verified Customer
Other Employees Tagged:
Johany Trespalacios
Dec 22, 2025 -
Elder Ford of Tampa responded
Hello Tom, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!
They could care less about what is wrong with your
vehicle and especially about any questions you have
vehicle and especially about any questions you have
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by JESS6130211
Verified Customer
Verified Customer
Service Price Transparency
Dec 20, 2025 -
Elder Ford of Tampa responded
Hi, We strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa
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24 yrs, 6 mos
Warranty Administrator Base Certified
