Outstanding/responsive service/stay well informed on
service progress/ friendly and caring/ been going there for service for over 20 years and still live in Md
service progress/ friendly and caring/ been going there for service for over 20 years and still live in Md
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by Jsbryan1313
Service Price Transparency
Jan 13, 2023 -
Koons Tysons Toyota responded
Thank you for your review. We are glad that the Koons Tysons Toyota team was informative and nice to work with. See you again next time!
Thank you, John Boehm, for ushering my RAV4 through its
needed scheduled services in a timely professional manner. The vehicle is running well
needed scheduled services in a timely professional manner. The vehicle is running well
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by Suzanne
Service Price Transparency
Jan 13, 2023 -
Koons Tysons Toyota responded
Suzanne, thank you for the great review! We appreciate the kind words about John and are wishing you safe travels in your Toyota RAV4. We hope to see you back at Koons Tysons Toyota!
The needed work was completed in a timely manner.
The service representative was very helpful.
The service representative was very helpful.
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by Biggdog
Service Price Transparency
Jan 11, 2023 -
Koons Tysons Toyota responded
We’re glad we could deliver a 5-star experience! Thank you for your business and support!
Excellent and attentive service.
Very professional and helpful. I definitely recommend Koons Toyota for service.
Very professional and helpful. I definitely recommend Koons Toyota for service.
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by Ellen.Purcell
Dec 15, 2022 -
Koons Tysons Toyota responded
Thank you for this great review, Ellen! The team is grateful for your trust and business. Koons Tysons Toyota is here to help with any of your service needs!
Very professional service and customer friendly service
advisor. Based on three service appointments, I will definitely return when my Toyota requires servicing.
advisor. Based on three service appointments, I will definitely return when my Toyota requires servicing.
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by jscottcr
Service Price Transparency
Dec 15, 2022 -
Koons Tysons Toyota responded
Thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Koons Tysons Toyota team. Drive safely, and we hope to see you back again down the road!
Koons Toyota service department always provides
convenient top notch service. Matt, Alex, James, and the entire team always great clients upon arrival. Updates on vehicle status is a plus. Keep up
convenient top notch service. Matt, Alex, James, and the entire team always great clients upon arrival. Updates on vehicle status is a plus. Keep up the great work!
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by Stan
Service Price Transparency
Nov 14, 2022 -
Koons Tysons Toyota responded
Thank you for the great review, Stan! We are so glad to hear that you had a successful service experience working with Matt, Alex, James, and the Koons Tysons Toyota team. Drive safely, and we hope to see you back again down the road!
The sale man is very good service his so friendly all so
helping me understand about the car I said thank you so much
helping me understand about the car I said thank you so much
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by min sovannara
Oct 05, 2022 -
Koons Tysons Toyota responded
We're so glad our team provided courteous and informative service. Thanks for supporting Koons Tysons Toyota, Min!
Great customer service!
John was awesome, this was my first time here and will definitely return. Waiting area was nice and clean, I waited in the quiet area since I needed
John was awesome, this was my first time here and will definitely return. Waiting area was nice and clean, I waited in the quiet area since I needed to do work, and it was great! Thanks again!
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by Analia Ayala
Sep 12, 2022 -
Koons Tysons Toyota responded
Analia, thank you for the great review! We are thrilled to hear that you had a successful service experience working with John and the Koons Tysons Toyota team. Drive safely, and we hope to see you back again down the road!
Asked for oil change and tire rotation but the ticket was
created to perform a whole package of service. What a surprise at the time of checkout!
created to perform a whole package of service. What a surprise at the time of checkout!
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by shienmingchou
Jul 07, 2022 -
Koons Tysons Toyota responded
I'm sorry for any misunderstanding about the services to be performed on your vehicle. We never want to surprise our clients with the services and costs related to the services. A basic maintenance service can include an oil change and tire rotation, but depending on the mileage on the vehicle, additional services can be recommended at that interval. I want to address your concerns directly. Feel free to get in touch if you are interested, as I am unable to look up your contact with the name listed on the review. thanks, Krystle Uriona - Customer Relations Manager - 703-790-5920 x23202
Darn poor service.
I made online appointments - twice. Neither service advisor bothered to look at what I requested. In both cases I was immediately sent home withou
I made online appointments - twice. Neither service advisor bothered to look at what I requested. In both cases I was immediately sent home without anything being done. I was told to wait for a call from a service advisor. So far, it has been three weeks.
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by Ichi_Bon
Jun 27, 2022 -
Koons Tysons Toyota responded
I am sorry to read this feedback. We strive to deliver attentive and accommodating service, and it is disappointing that this was not better reflected in your time working with us. I assure you that we will work to improve our communication practices in the future. Lastly, I would appreciate another chance to speak with you to see if I can provide you with an update on your vehicle. If you are willing to discuss this, please feel free to reach out as I am unable to find your direct contact with the username provided. Best, Krystle Uriona - Customer Relations Manager - 703-790-5920 x23202
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