John Boehm
John Boehm at Koons Tysons Toyota

John Boehm | Page 4

Service Manager

Koons Tysons Toyota

8610 Leesburg Pike
Vienna, VA 22182

4.5
52 Reviews
4.5

52 Reviews

Write a Review

52 Reviews of John Boehm

June 04, 2022

Dealership Rating
Employee Rating

I appreciate taking my car in and having them take care of everything while I wait. It’s also nice having my safety inspection done while I’m there, as well as having my car washed. They checked with me be More

by SK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Turcios

Jun 06, 2022

Koons Tysons Toyota responded

Hello, we're so glad to hear you were pleased with the quality of service we provided during your maintenance visit. Additionally, thank you for including your experience with our waiting area! We want to know that our customers feel comfortable while waiting for their cars. Your business with us is really appreciated, and we hope you come back for any future vehicle needs. Safe driving from all of us at Koons Tysons Toyota!

May 22, 2022

Dealership Rating
Employee Rating

John Boehm always gives us great customer service. We will always come to Koons for our service repairs. More

by Steeler2267
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe Chadowski

May 23, 2022

Koons Tysons Toyota responded

Thank you for taking the time to review us! We are thrilled to hear that you had such a successful service experience working with John. Drive safely, and we hope to see you back again at Koons Tysons Toyota!

March 08, 2022

Dealership Rating
Employee Rating

Excellent customer service. I really love the environment inside and outside. Was a memorable experience. More

by yonirivera201165
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 08, 2022

Koons Tysons Toyota responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! - Koons Tysons Toyota

Mar 08, 2022

yonirivera201165 responded

Anytime! Great team!

March 04, 2022

Dealership Rating
Employee Rating

I have been taking my car to Koons Tysons Toyota since I bought it there in 2003. I have been very happy with the entire experience and highly recommend them. More

by Jwurzeljim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: James Case , Brian

Mar 04, 2022

Koons Tysons Toyota responded

It's been a true joy to keep your vehicle in exceptional shape all these years! We are so grateful for your loyalty to Koons Tysons Toyota, and we look forward to many more opportunities to provide you with top-tier care as the miles add up!

February 21, 2022

Dealership Rating
Employee Rating

Went in for oil change and tire rotation. All was fine. Good service. And thanks. More

by Customer 1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 22, 2022

Koons Tysons Toyota responded

We're grateful for your kind feedback! Thank you for trusting Koons Tysons Toyota to get the job done. Safe travels!

February 04, 2022

Dealership Rating
Employee Rating

Great service department - personnel friendly, listen well communicate well. Very customer oriented. Excellent work my automobile. More

by Ann.kilian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 04, 2022

Koons Tysons Toyota responded

Ann, we're thrilled to hear that our customer-focused care and excellent communication earned us five stars from you! It's our pleasure to take care of your service needs at Koons Tysons Toyota, and we'll be here whenever you need us next!

October 17, 2021

Dealership Rating
Employee Rating

Overall Service it’s great just have some minor of Tires indicators showing on the dashboard after the maintenance 5,000 Miles service & then couple days later I bring my Sienna Minivan back to the dealers More

by stchuawongse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike O'Neil

Oct 18, 2021

Koons Tysons Toyota responded

It's wonderful to hear that our team delivered a great overall experience. I'm sorry, however, that you're facing some difficulties after the service. I would like to address these concerns, so if you're willing, please give me a call so that I can help. Best, Krystle Uriona - Customer Relations Manager - 703-790-5920 x19486

August 11, 2021

Dealership Rating
Employee Rating

I bought 2019 used Toyota for a top notch price at Tyson Koon. Their service was horrible from day one. The truck has the lock box installed on center sole and they did not have the proper lock box code. More

by towonderwhy
Customer Service
Friendliness
Price
Recommend Dealer
No
Aug 12, 2021

Koons Tysons Toyota responded

I am concerned to read about your experience, as this is not the high level of care we expect for our guests. We pride ourselves on meticulous, top-of-the-line work and it is disappointing that you have experienced any inconvenience related to your service. If you would be willing to discuss this further, I would appreciate the opportunity to assist you. I will look for your contact information, but please feel free to give me a call directly as well. Thank you, Krystle Uriona - Customer Relations Manager - 703-790-5920 x19486

Aug 20, 2021

Koons Tysons Toyota responded

If you could, please reach back out to me, as the voicemail is full and I am unable to leave a message. After our previous conversation, I reviewed this with the service advisor and technician and it is fair to note that you hired a third party company to install an electronic device that required access to the headliner. We can't be held liable after 4 months when there was another company involved and had access to the same area. If you would like to further discuss this, I'd be more than happy to. Please call me directly. Thank you.

Aug 19, 2021

towonderwhy responded

Krystle called and promised me to come up with a happy solution, but nothing happened. So this proved their low ratings.

Aug 20, 2021

towonderwhy responded

Again, this issue was not being addressed at the beginning, during and even after the moon roof was fixed. So let me ask you this why no one brought the issue to my attention until I called and complained. I am an owner of a service industry too and if we saw something is wrong at the beginning we have to let the client know ahead of time. So are you telling me those people you hired are not aware of this standard procedure?

July 19, 2021

Dealership Rating
Employee Rating

Don't need too use 25 words the best hands down took my 2021 supra too a dealership near me they was not able to tell me the problem thanks koon will do the hour drive to have me car service there from thi More

by LeeSupra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 19, 2021

Koons Tysons Toyota responded

Thank you for the great review! We appreciate your confidence in the Koons Tysons Toyota team to get the job done. Drive safely in your 2021 Toyota Supra, and we are looking forward to seeing you again down the road!

July 13, 2021

Dealership Rating
Employee Rating

The service is always top notch! My car is as perfect as the day I bought it! The team constantly checked in with waiting clients, to see if we needed anything. Thank you Koons Toyota Service Department! More

by Nancy Rae
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: James Case, Mohammed Abdullah , Paloma Jones, Christopher Toth, brahim zit

Jul 13, 2021

Koons Tysons Toyota responded

Nancy - Thank you for taking the time to review us! Hearing that you had such a seamless and successful experience working with the Koons Tysons Toyota team made our day. Drive safely in your new vehicle, and we hope to see you again down the road!

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