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John Brennan
John Brennan at Concordville Subaru

John Brennan | Page 13

Service Advisor

Concordville Subaru

1713 Wilmington West Chester Pike
Glen Mills, PA 19342

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4.9
574 Reviews

Dealership Experience

7 yrs, 7 mos

4.9

574 Reviews

Write a Review

574 Reviews of John Brennan

November 12, 2022

Dealership Rating
Employee Rating

Did not remove display of AT-OIL ON DASHBOARD. Did not fix. It is problem for Transmission. . Dealer is not trust worthy. It is under warranty. I am not happy. Dealership not capable to fix , More

by MINIVAN123
Workmanship
Service Time
Recommend Dealer
No

Other Employees Tagged: Do not who work on my cross trek premium 2016

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Nov 22, 2022

Concordville Subaru responded

Hi MINIVAN123, We’re sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Thank you for your patience and we hope to see you again in the future. Sincerely, Moe Laraki - General Manager

November 11, 2022

Dealership Rating
Employee Rating

The staffs are courteous and helpful. Always gives good advise and what to look out for More

by JESSIE1408
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa McElwee, Dave Zegac, Julian Caraballo , Lauren Scannapieco, Dana Violi

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Nov 14, 2022

Concordville Subaru responded

Hi JESSIE1408, Thank you for your 5-star review. We are glad to hear you were satisfied during your visit. We are looking forward to seeing you soon. Have a great day. Sincerely, Moe Laraki - General Manager

Nov 15, 2022

JESSIE1408 responded

You have great!! Very responsive

November 09, 2022

Dealership Rating
Employee Rating

Staff courteous and helpful. I just pulled in, no appointment, no notice. My tire light came on while taking my injured sister to a doctor appointment. They repaired the tire an More

by Silleycnan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Zegac, Julian Caraballo , Not sure of service people names

Print
Nov 10, 2022

Concordville Subaru responded

Hi Silleycnan, Thank you for your 5-star review. We are delighted to hear Rafferty and the rest of the team was excellent during your visit. We are looking forward to seeing you soon. Have a great day. Sincerely, Moe Laraki - General Manager

November 08, 2022

Dealership Rating
Employee Rating

Staff in the Service Department at Concordville are welcoming, professional, and knowledgeable. Easy online scheduling. More

by POLLYLUNG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Julian Caraballo

Print
Nov 08, 2022

Concordville Subaru responded

Hi POLLYLUNG, We appreciate your 5-star review. We are glad to hear you were satisfied with your service. We are looking forward to seeing you soon. Have a great day. Sincerely, Moe Laraki - General Manager

November 08, 2022

Dealership Rating
Employee Rating

Friendly service with clearly communicated explanations of repairs/service. Loaner car is a extraordinary perk. More

by jim_e9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Nov 08, 2022

Concordville Subaru responded

Hi jim_e9, We appreicate your 5-star review. We are glad to hear our team was excellent during your visit. We hope to see you soon. Have a great day. Sincerely, Moe Laraki - General Manager

November 06, 2022

Dealership Rating
Employee Rating

Thanks They we’re friendly and very helpful. John explain what they would do and what was done. More

by DSGGRAM5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Nov 07, 2022

Concordville Subaru responded

Hi DSGGRAM5, Thank you for your 5-star review. We are delighted to hear John made your experience excellent. We hope to see you soon. Have a great day. Sincerely, Moe Laraki - General Manager

November 06, 2022

Dealership Rating
Employee Rating

90 minutes is too long for oil change and wheel rotation. Upselling to squeeze in more business is not appreciated. More

by rcndds
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Nov 07, 2022

Concordville Subaru responded

Hi rcndds, Thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a great day! Sincerely, Moe Laraki - General Manager

November 05, 2022

Dealership Rating
Employee Rating

Service advisor was courteous and went out of his way take care of some things I forgot. Everything was well explained. I would give this service advisor a 10 out of 10. More

by NHART6
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Not sure if John was the service advisor

Print
Nov 07, 2022

Concordville Subaru responded

Hi NHART6, We appreciate your 5-star review. We are delighted to hear our team made your experience excellent. We are looking forward to seeing you soon. Have a great day. Sincerely, Moe Laraki - General Manager

November 05, 2022

Dealership Rating
Employee Rating

Entirely satisfactory service but I couldn’t operate the coffeemaker, suggest getting something simpler for customers to use. More

by ROSS.EDMONDS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Nov 07, 2022

Concordville Subaru responded

Hi ROSS.EDMONDS, Thank you for your 5-star review. We are glad to hear our team made your experience excellent. We are looking forward to seeing you on your next visit. Have a great day. Sincerely, Moe Laraki - General Manager

November 03, 2022

Dealership Rating
Employee Rating

Very friendly to all customers. They go over everything about your car with you. The wait was a little long for service to be completed. More

by irishrose1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Nov 04, 2022

Concordville Subaru responded

Hi irishrose1, Thank you for your 5-star review. We are glad to hear you were satisfied with your service. We hope to see you on your next visit. Have a great day. Sincerely, Moe Laraki - General Manager

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