Everyone was friendly and very easy to work with.
I love my new Dodge Durango!!
I love my new Dodge Durango!!
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by TERESAMARIECONRAD16
Verified Customer
Verified Customer
Jun 11, 2025 -
Subaru of Little Rock responded
Thank you so much for choosing Subaru of Little Rock! Please let us know if we can be of any more assistance.
Sales Reviews:
Bryan Smith
General Sales Manager
501-503-5454
bsmith@winrockautomotive.com
This was our first time working with Subaru of Little
Rock and we were a little nervous considering we’ve never even thought about a Subaru, but they helped us greatly and got us in a great reliable vehi
Rock and we were a little nervous considering we’ve never even thought about a Subaru, but they helped us greatly and got us in a great reliable vehicle. We look forward to working with them on the future!
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by kbguest22
Verified Customer
Verified Customer
May 28, 2025 -
Subaru of Little Rock responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.
Sales Reviews:
Bryan Smith
General Sales Manager
501-503-5454
bsmith@winrockautomotive.com
MY credit was ran through Subaru Financial without my
permission when I decided to buy the vehicle. (I intended to use USAA). When I complained I was told they would cancel that loan and "let" me use USA
permission when I decided to buy the vehicle. (I intended to use USAA). When I complained I was told they would cancel that loan and "let" me use USAA. But I had just received a Hard-hit inquiry on my credit by them without my consent and did not wish a second hit as I have perfect credit and did not want two hard inquiries in the same day. Subaru "claimed" they had a $500.00 military discount (I am a disabled Army vet with over 20 years active duty) When I asked about the Military Discount I was told it was worked into the price and that they had paid it their selves because it was "too much paperwork" The window sticker and bill of sale that I have show's NO $500.00 Military discount or any discount for that matter anywhere. I was given several different delivery times for my vehicle as I bought it unseen, they had to bring it in from a different dealership. I finally expressed my frustration and unhappiness with the seals manager, all he was worried about was how I was going to rate the dealership between him and the salesman I must have been asked 20 times to give them a 5-star rating and not to say anything negative about them. The finance manage was EXTREMELY condescending! and patronizing to the point I almost left, during the high, very high-pressure effort to sell me an extended warranty (almost implying the factory warranty was not good) I did purchase the New gold Plus extended warranty and the service contracts for $3520.00 and $699.00, respectively, I was led to believe this was the Subaru extended service agreement on the window stickers that extended the warranty out to 10 years 100,000 miles, when I received and examined the paperwork after I was home I discovered it was only for 96 months 80,000 miles not what I was lead to believe (when I was signing paperwork the finance rep was in such a hurry with the digital forms I could not read them only told to sign, here, here, here, I asked to see a hard copy I was told he would have to print it all out and I could go out in the show room and read it but he did not have time to do that in his office. (so, I was taken advantage of again, first with the financing, 2nd with the Military discount. 3rd with the extended warranty). The sales manage called me at home when I expressed my displease with all the above again only worried about what rating I would give him. He told me he would just tear up the whole thing if I wanted (when my vehicle was on its way to my home) MUCH more I could list. They should care more about the customer and less about their rating.
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by ROBIN.D.FLANERY
Verified Customer
Verified Customer
Jun 01, 2025 -
Subaru of Little Rock responded
Robin, I am sorry to hear that your experience did not meet your expectations or our standards. Please reach out to me so I can understand what happened.
Landon Montgomery
General Manager
501-503-5454
lmontgomery@winrockautomotive.com
Jun 02, 2025 -
ROBIN.D.FLANERY responded
I went over everything in great detail when I expressed my displeasure of your questionable business practices at the time of the sale, the next day on the phone (with you) I experienced a semi-threating verbal backlash/tone from you stating you would just "tear up the deal" so very very unprofessional; as my car was already in transit to my location), so you have already heard this in detail, then next day the phone the detail I expressed to you was nothing short of methodical point by point. . It was not until till I received my full paperwork 3 weeks later that I discovered the full extent of everything that was done and deceptive practices the finance manager engaged in. (especially the extended warranty information that was more than just misleading). You did not want to hear anything I was saying until you received public feedback, I had tried to work out a fix with you (you refused to and just flat told me "No we can't do that" (that being a problem you created) this was of course before I found out about the warranty, which has changed the scope. (But I do now realize why you did not want me to pay for the extended warranty at the time of purchase (as I offered to do) because I would have been able to read it and would have caught the verbal lies at that time. I was told verbally by the finance manage that the "Subaru Extended Service Agreement backed by Subaru" extended warranty would be $3520.00 for 10 years 100,000 miles and included a maintenance agreement for $699.00 for oil changes and tire rotations over the same time. When I received the ACTUAL buyers order in the mail, I was not only charged separately for a total of $4219. but had two mystery charges one for Service and handling $129.00 and one for $174.99. But was already charged on the window sticker for $1420.00 for "destination and delivery"(I did not receive this sticker until the next day. Furthermore, MOST IMPORTENLY as far as the warranty goes the paperwork I received (three weeks later) stated 96 months 80,000 miles not the 10-year 100,000 mile I was promised. what I was told. I repeat, I consider they dealership to be dishonest the finance manager to be far worse than dishonest. and would advise anyone looking to purchase a vehicle there to go anywhere else. and there is so much more, lots more Unfortunately I don't have the space to write it all down, and even more insufferable you are the closest Subaru dealership to me with the next closest being over a 3 hour one way drive, so I have no choice but to return to your "hostile" environment to have my car serviced and use the warranty you sold me) But trying to make yourself look useful with this e-mail wanting to talk (like you are reaching out) when I already tried (twice) to talk with you is further evidence of you untruthfulness.
This was our first Subaru experience and it was a
pleasure. Great group to work with. Especially John Caddy. Very pleased with our new purchase.
pleasure. Great group to work with. Especially John Caddy. Very pleased with our new purchase.
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by WCHRIS250
Verified Customer
Verified Customer
May 24, 2025 -
Subaru of Little Rock responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Sales Reviews:
Bryan Smith
General Sales Manager
501-503-5454
bsmith@winrockautomotive.com
John was very helpful and patient throughout the buying
process. I was very pleased with the professionalism and courtesy.
process. I was very pleased with the professionalism and courtesy.
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by HHRAGANIV
Verified Customer
Verified Customer
May 23, 2025 -
Subaru of Little Rock responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Sales Reviews:
Bryan Smith
General Sales Manager
501-503-5454
bsmith@winrockautomotive.com
I had a really good experience.
Everyone that I talked to was really helpful and nice
Everyone that I talked to was really helpful and nice
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by KAITLYN6301
Verified Customer
Verified Customer
May 23, 2025 -
Subaru of Little Rock responded
Here at Subaru of Little Rock, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!
Sales Reviews:
Bryan Smith
General Sales Manager
501-503-5454
bsmith@winrockautomotive.com
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