John Caddy

I find them to be misleading and extremely deceiving, I am a 59-year-old Army veteran, I have bought new cars in North Carolina, Alabama, Kansas, Georga, Arkansas and Missouri. This is THE WORST dealership am a 59-year-old Army veteran, I have bought new cars in North Carolina, Alabama, Kansas, Georga, Arkansas and Missouri. This is THE WORST dealership I have ever dealt with ESPECIALLY the store manager & finance Manager! DO NOT TRUST anything they say! Make them print off the paperwork and let you read it. I WAS not given the actual paperwork until the next day. Everything was done on a tablet/desk-top not on paper, Items were added discounts were not given (Military 500-dollar discount advertised by Subura was not deducted from the price) & I did not even receive the window sticker until the next day, and it did not match what I was told. They used a finance company (Chase) that they had a business connection with not the one I TOLD them I wanted to use (USAA) and was preapproved for. They ran my credit through Chase without my permission. When I tried to read the paperwork on the table/desk top I was not allowed to and told if I needed to see it before I signed, they would have to print it out and I would have to go back to the show room and wait. (GO WAIT IN THE SHOW ROOM & MAKE THEM PRINT IT OUT). I was given $2000 less for my trade in (a 2018 fully loaded Mercades C-class with 50,600 miles) I received 14,000 when I was told over the phone, I would receive 16,000. At every level they are untrustworthy. Side note the car itself is great! Subura is a great car my Outback is outstanding in every way; But if I had to do it over, I would have bought a different brand just because of the dealership. Do not confuse this dealership review with the service department, the service department seems to be very good and are respectful a 100times better than the dealership. The names of the finance department and sales manage do not a paper legible on any of my paperwork only a illegible scribble. Probably to keep them from being identified by name. I sent a complaint letter to Subaru, and only received an e-mail apologizing to the situation saying they would follow up with me which they never did. More

by ROBIN.D.FLANERY Verified Customer Verified Customer

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Kari was very good at communication and helped make the process seamless. We love Subaru. process seamless. We love Subaru. More

by LISA_MARTS Verified Customer Verified Customer

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Very friendly and professional. Transparent with the entire buying process. Great experience overall, very grateful. Transparent with the entire buying process. Great experience overall, very grateful. More

by ZACHARYDILKS Verified Customer Verified Customer

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Thank you Subaru Little Rock. I am happy with my purchase. Hope to use this car for a long time. I am happy with my purchase. Hope to use this car for a long time. More

by jetaimerich Verified Customer Verified Customer

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They helped me get everything ready. It didn't take very long to purchase my car It didn't take very long to purchase my car More

by melissa.sartin07 Verified Customer Verified Customer

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Excellent customer service. Mr Caddy made a mistake on paperwork.. Wrong number for color of the car. He admitted the mistake and immediately fixed it. Finance was straight Mr Caddy made a mistake on paperwork.. Wrong number for color of the car. He admitted the mistake and immediately fixed it. Finance was straight forward and explained options clearly. Overall great experience. More

by kayskolasky Verified Customer Verified Customer

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We were very happy with the dealership, the sales team, and finance. Everyone was very nice and helpful and pleasant to work with. and finance. Everyone was very nice and helpful and pleasant to work with. More

by GT_OLSEN Verified Customer Verified Customer

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Thank you so much for all your help and your great service. I enjoy driving my new car, 2025 Subaru Crestrek. service. I enjoy driving my new car, 2025 Subaru Crestrek. More

by KMURAKAMI Verified Customer Verified Customer

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I was in need of replacing my only vehicle and John Caddy from Subaru Little Rock came through for me. Was able to get financing and delivery of the vehicle in just a days. It was easy and convenient. They from Subaru Little Rock came through for me. Was able to get financing and delivery of the vehicle in just a days. It was easy and convenient. They did a great job. More

by pk.hendrix Verified Customer Verified Customer

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John very professional and super friendly. He made our car buying experience extremely pleasant! Look forward to our next purchase. He made our car buying experience extremely pleasant! Look forward to our next purchase. More

by Dwdilksjr Verified Customer Verified Customer

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