Anytime that i come in for service John Ciccotelli always
goes above and beyond what i would consider normal levels of customer service.
If you're looking for the gold standard in customer service, look no
goes above and beyond what i would consider normal levels of customer service.
If you're looking for the gold standard in customer service, look no further than John. As a Service Advisor at Mercedes-Benz, John delivers an experience that is simply unmatched—he is, without question, the best service advisor that i have ever delt with. John’s professionalism, and attention to detail make you feel at ease. His communication skills are exceptional. i have found john to always be honest which is a hard thing to find in the automotive service industry.
What truly sets John apart is his dedication to going above and beyond. He doesn’t just meet expectations—he exceeds them.
It’s rare to find someone so passionate about their work and so genuinely committed to helping clients. If you want a service experience that is efficient, courteous, and truly exceptional, I wholeheartedly recommend working with John Ciccotelli. Mercedes-Benz is fortunate to have him, and so are the clients who have the pleasure of being in his care.
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by FABIODELIANYC
Verified Customer
Verified Customer
Service Price Transparency
May 11, 2025 -
Rallye Motors responded
Thank you so much for your incredible review and thoughtful words! We're truly grateful for your continued trust and loyalty. John Ciccotelli is an outstanding member of our team, and it’s wonderful to see his dedication, honesty, and exceptional service recognized in such a meaningful way. Your feedback reminds us why we strive for excellence every day. We’ll be sure to share your kind words with John—he’ll be thrilled to hear them! Thank you again for being part of the Mercedes-Benz family.
John, as always, was incredible to work with.
His attention to detail, questions and responsiveness are bar none.
His attention to detail, questions and responsiveness are bar none.
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by JCATANZARO
Verified Customer
Verified Customer
Service Price Transparency
May 10, 2025 -
Rallye Motors responded
Thank you for the kind words! We're thrilled to hear that John provided such an exceptional experience. His attention to detail and dedication to our customers truly sets him apart. We appreciate your continued trust and look forward to assisting you again!
Very friendly very courteous they treat me like I’m very
important and there’s no hassle. I’m very pleased with the service.
important and there’s no hassle. I’m very pleased with the service.
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by B44NOST
Verified Customer
Verified Customer
Service Price Transparency
May 03, 2025 -
Rallye Motors responded
Thank you for the kind words! We're so glad to hear that you felt valued and well taken care of during your visit. Your satisfaction means everything to us, and we look forward to continuing to provide you with excellent service!
I’ve had nothing but a great experience dealing with
Ramiro in service. The staff there is very friendly and accommodating.
Ramiro in service. The staff there is very friendly and accommodating.
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by BFEDORCZUK
Verified Customer
Verified Customer
Service Price Transparency
Apr 19, 2025 -
Rallye Motors responded
Thank you for the kind words! We're thrilled to hear Ramiro and the team have consistently provided you with great service. We truly appreciate your support and look forward to seeing you again!
The service is always great, but the last time I went in
for a rim Repair, they did not check my tire pressure. The tire pressure was low.
for a rim Repair, they did not check my tire pressure. The tire pressure was low.
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by B44NOST
Verified Customer
Verified Customer
Service Price Transparency
Apr 21, 2025 -
Rallye Motors responded
Thank you for your feedback and for being a loyal customer. We're glad to hear you usually receive great service, but we're sorry we missed the mark on your last visit. We appreciate you bringing the tire pressure issue to our attention and will use this to ensure better attention to detail moving forward. Please don’t hesitate to reach out if there’s anything we can do to make it right!
State inspection was done in timely manner.
Waiting period was little longer. Overall good experience.
Waiting period was little longer. Overall good experience.
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by BHATNAGAR_ABHA
Verified Customer
Verified Customer
Service Price Transparency
Apr 06, 2025 -
Rallye Motors responded
Thank you for your feedback! We're glad to hear that your state inspection was completed on time. We appreciate your patience during the waiting period and will continue working on improving the experience for all our customers. Hope to see you again soon!
My passenger seat mat was missing and nobody takes
responsibility. Called and left message, nothing!!!! Very disappointed!!!!
responsibility. Called and left message, nothing!!!! Very disappointed!!!!
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by SAYAN_FATMA
Verified Customer
Verified Customer
The best service advisor I have ever dealt with, John is
very professional and knowledgeable
very professional and knowledgeable
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by JEAN.OLIVIER
Verified Customer
Verified Customer
Service Price Transparency
Feb 24, 2025 -
Rallye Motors responded
Thank you for the kind words! We're so glad to hear that John provided you with excellent service. We'll be sure to pass along your feedback—he truly is an asset to our team!
John is a pleasure to work with; always courteous and
prompt and pleasant. Thanks John.
prompt and pleasant. Thanks John.
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by MTWILLIAMS667
Verified Customer
Verified Customer
Service Price Transparency
Feb 24, 2025 -
Rallye Motors responded
Thank you for the kind words! We're thrilled to hear that John provided you with a courteous and pleasant experience. We’ll be sure to pass along your appreciation to him. We look forward to working with you again soon!
My family and I have worked with this dealership for over
three decades starting with my father as Mercedes-Benz owners we would not patronize another dealership.
three decades starting with my father as Mercedes-Benz owners we would not patronize another dealership.
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by deandimaggio
Service Price Transparency
Feb 12, 2025 -
Rallye Motors responded
Thank you so much for your continued loyalty over the years! It means a lot to us that your family has trusted us for over three decades. We're honored to have been a part of your car ownership experience, and we look forward to many more years of providing you with the best service. If there's anything else we can do for you, don't hesitate to reach out!
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