Rob Carlson

I had emergency with my auto over the weekend my car was towed to the dealership. First thing Monday morning Robert Carlson Service Advisor have contacted me and assured me that he got my car under control towed to the dealership. First thing Monday morning Robert Carlson Service Advisor have contacted me and assured me that he got my car under control and will report to me ASAP. I can’t describe the attention Robert has given me he explained the problem and made sure my car is taken care of. In over 40 years of dealing with dealership and service personnel I have never had such a great experience thank you Robert. More

by eddyrajwan Verified Customer Verified Customer

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I would only recommend Rob Carlson in service department. He gets you in quick, explains the issues gets working on it and puts the car back on the road as quickly as he can. He constantly communicate during He gets you in quick, explains the issues gets working on it and puts the car back on the road as quickly as he can. He constantly communicate during the whole process and keeps you informed on the cost and on the covered work under warranty. Keep it up Rob! you are the best!! More

by MO28 Verified Customer Verified Customer

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Good experience with this dealership. I’ve Been going there for years and am very pleased. I’ve Been going there for years and am very pleased. More

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I am always impressed with the level of professionalism shown in the sales and service department. shown in the sales and service department. More

by TANCAM Verified Customer Verified Customer

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Reliable, fast, and professional. Will definitely use their service department in the future. Great service. Will definitely use their service department in the future. Great service. More

by captaincigar Verified Customer Verified Customer

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I am not Lena and Rallye Motors have continued to spam my mailbox with useless emails. mailbox with useless emails. More

by PAULCHIU Verified Customer Verified Customer

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Great Service as always with my gem of a service adviser. Will be back again Will be back again More

by frankcastoria Verified Customer Verified Customer

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Always great professional service. I service all my cars here. Rob Carlson is a terrific service manager I service all my cars here. Rob Carlson is a terrific service manager More

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As always, the service at Rallye is the best part of the ownership experience. Everyone there is courteous, helpful, and knowledgeable, and my service advisor, Rob Carlson, is exceptional. Rob has been th ownership experience. Everyone there is courteous, helpful, and knowledgeable, and my service advisor, Rob Carlson, is exceptional. Rob has been that way since our first interaction seven years ago, and even before that with our son, Adam, when he owned an E63. The tech is amazing (analysis, reporting, invoicing, etc.), and the communication always clear and timely. Rob's guidance and recommendations are always, clearly, in my best interests. The whole process of getting your car serviced -- which always has the potential to be a horror show -- is actually a pleasure. (Same goes for Rallye BMW, by the way...) More

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Hands down the best Mercedes dealership in New York. Rob Carlson is amazing for service. Rob Carlson is amazing for service. More

by TLAMPERT13 Verified Customer Verified Customer

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