John Cusumano | Page 3

I leased a 2025 XT5 in Januaray 2026 in Only 3 months tell me WHY it started making noise and moving slow I brought the car to the Service dept April 4th the service guy Ryan helped me and told me I need tell me WHY it started making noise and moving slow I brought the car to the Service dept April 4th the service guy Ryan helped me and told me I needed a New Transmission Valve that's Crazy so my question was how did they not see this before I was sold the car,the answer I got was that they couldn't detect this problem until it shows up on the Diagnostic system, Uexceptable. So I was sold a LEMON. After I was told it'll be out almost a month I expected to get a Loaner Car,well the response I got was there's NO loaner cars available so they got me a Lyfe to go home and told me as soon as one become available that I'll get one, Well it's been a week and that hasn't happened. I spoke to aJoe yesterday and he claim i can't get a loaner car til April 23rd weel that's Unexceptable. Especially when I told Ryan I was going to Virginia next weekend for a Funeral. I should be compenstated better than this for selling me a Lemon,they think since it's under Warranty that's enough. If I can't get a loaner car than I feel they should pay for my rental car that I would have to get to go to Virginia. I also feel like Paul Conte Cadillac should pay for my April car payment since I'm not going to have the car for this whole month. I'm a Very Disgusted Customer More

by eugenree Verified Customer Verified Customer

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My service representative was very knowledgeable and amiable. What I liked is that he gave me every option available. At other dealerships (specifically BMW) I feel as should hold on to my wallet becaus amiable. What I liked is that he gave me every option available. At other dealerships (specifically BMW) I feel as should hold on to my wallet because they are trying to always upsell. I don’t get that at Paul Conte. They have my trust More

by pk228j Verified Customer Verified Customer

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Appt. for inspection. Service had a problem printing stickers but John took care of it asap and apologized. for inspection. Service had a problem printing stickers but John took care of it asap and apologized. More

by TAZ1047 Verified Customer Verified Customer

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John, was a true professional and a joy to work with. He ensured that I received the attention I need and was willing to answer all of my questions. Looking forward to working with him again. He ensured that I received the attention I need and was willing to answer all of my questions. Looking forward to working with him again. More

by KEVINARIAS Verified Customer Verified Customer

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John and staff always go above and beyond with helping me and caring about my needs and getting them addressed quickly and efficiently. and caring about my needs and getting them addressed quickly and efficiently. More

by Howie Verified Customer Verified Customer

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I have leased 3 Cadillac XT 5’s over the past 10 years and I have never had a problem that Paul Conte was not happy and able to solve or correct I am satisfied and would recommend to anyone that would ask and I have never had a problem that Paul Conte was not happy and able to solve or correct I am satisfied and would recommend to anyone that would ask me More

by Limmomann Verified Customer Verified Customer

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Danny and the folks in the service dept are second to none. They always deliver top notch service! none. They always deliver top notch service! More

by JAYDYMONDNY Verified Customer Verified Customer

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Paul Conte is the best dealership around. There sales and service is excellent. My service advisor Danny is always a pleasure to work with. If you're interested in purchasing a Cadillac go to There sales and service is excellent. My service advisor Danny is always a pleasure to work with. If you're interested in purchasing a Cadillac go to Paul Conte you won't be disappointed. More

by JAZZYG56 Verified Customer Verified Customer

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Great service department. Knowledgeable and courteous. Car delivered as promised. Everything was explained. And the car was washed! Knowledgeable and courteous. Car delivered as promised. Everything was explained. And the car was washed! More

by SSJJPP Verified Customer Verified Customer

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I have been taking my Cadillac to Paul Conte for service for many years, they are the best 🚘🚘🚘 for many years, they are the best 🚘🚘🚘 More

by RTGIBBONS Verified Customer Verified Customer

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