John Driebe | Page 4

Excellent Service by Christian Cruz I had a really good experience and excellent customer service since I arrived to Nissan , the sales man was so helpful !!his name is Christian , he he I had a really good experience and excellent customer service since I arrived to Nissan , the sales man was so helpful !!his name is Christian , he helped a lot in the whole process, he was kind ,I would give him 5 stars, He also explained me how the car works , he stayed so late because of me till 11 pm, I am so happy with my new car Nissan Alitma 2016, it was great experience because it was my first time I got a brand new car, I felt very comfortable, thank you so much, you guys did an extraordinary job. Sandip Singh More

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3 Cars in 3 Years We purchased our first vehicle from Nissan of Elk Grove in January 2014 (2013 Nissan Juke). We had an amazing experience, and returned to purchase a 2 We purchased our first vehicle from Nissan of Elk Grove in January 2014 (2013 Nissan Juke). We had an amazing experience, and returned to purchase a 2014 Nissan Sentra SR in August 2014. Last week, our Juke was totaled by a drunk driver and had to be replaced. Based on our prior experiences, we only had one option when searching for a new car... Nissan of Elk Grove. My husband contacted Angelo, and told him what we were looking for. We met with Angelo the same day, and test drove a 2016 Nissan Rogue SV with Navigation. We loved it, and bought it! While we were completing the paperwork, a man was walking the sales floor, and visiting with customers. He stopped to talk to my husband, and I thought it was the "bait and switch" tactic that a lot of dealerships use. (Switching salespersons midway through the sale). I was wrong... It turns out it was the owner of the dealership! John Driebe (the owner), spent over twenty minutes talking with my husband, discussing cars and thanking us for our loyalty. It was amazing to see the owner out on the floor, dressed like the rest of his staff, interacting and focusing on the customer. In our experiences with Nissan of Elk Grove, we have worked with several employees, and I highly recommend each of them: 1. Markus Gomez and John Brooks in Service. These two men always go above and beyond to make sure you are satisfied. They will bend over backward to guaranty you have a pleasant experience, and your vehicle is fixed correctly. 2. Angelo Montinola - He was our Internet Sales Manager for two of our purchases. He was honest, forthcoming and did everything he could to take the pain out of the car buying experience. He was able to locate the exact vehicle we wanted, and had it ready for our test drive when we arrived.We didn't feel pressured to buy, and will ask for him next time we purchase a new vehicle. 3. Joe Luiz - He has completed the paperwork and financing for us on all three of our purchases. He has a son the same age as our son, and they got to meet each other during our second purchase. On our third purchase, he remembered us, and our son. He had all of our paperwork ready to go, and all we had to do was sign on the dotted line... About 50 times! I strongly recommend Nissan of Elk Grove. This is a business that truly cares about its customers, from the owner to the sales floor to the service department, you will be treated fairly and honestly. That's a lot more than I can say for other dealerships I've dealt with! More

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Terrific Customer Services! Jerry Reynolds, Carprousa, referred me to John, owner of Elk Grove Nissan. After explaining to John Driebe, Elk Grove Nissan owner, my frustrated 1 Jerry Reynolds, Carprousa, referred me to John, owner of Elk Grove Nissan. After explaining to John Driebe, Elk Grove Nissan owner, my frustrated 10/2015 car buying experience with Future Nissan Roseville. He said he would introduce me to his staff to assist me with my 2010 Murano LE problem. Next morning, John follow through. Intructed staff to keep him informed to outcome of my visit. Marie Angulo and Tommy Davis listened to my car concerns and request for extended warranty on payments. Tommy completed extended warranty document included monthly payment. And sent me home in a free rental car to return next day after my Murano was checked out my the auto shop. Grateful, Kathy Berry More

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Wonderful people at Nissan of Elk Grove. I had a very comfortable experience at this dealership because the people were all friendly and not pushy. Omar Bubakar was extremely informative abo I had a very comfortable experience at this dealership because the people were all friendly and not pushy. Omar Bubakar was extremely informative about the Quest I was interested in purchasing and made my time at Nissan of Elk Grove very pleasant. He greeted me at the front door with a pleasant smile! John Driebe was also wonderful to work with and helped in securing a great price for our first World of Wonders Science Museum vehicle! More

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Turning a bad expierence into a great experience Took my vehicle for some repairs was told repairs will be completed the same day. I received a call from Markus with an estimate of repairs and cost a Took my vehicle for some repairs was told repairs will be completed the same day. I received a call from Markus with an estimate of repairs and cost and again confirmed that it will be ready at the end of day. I then got a second call past 6pm to tell me that they needed to keep my car another day to complete all repairs but it would be ready first thing in the morning, which again was another broken promise my car was not ready until almost 5pm and because we were going out of town for New Years we could not pick it up till 2. Days later due to service being close for the holidays. On Saturday I call to get a ride to pick up my vehicle and it took 3 hrs for some one to pick me up. When I called the 2ND time to find out whe the shuttle was going to pick me up I was told that they had no information about me being picked up and was asked for my info again it took another HR for someone e to finally pick me up. I've been a Nissan owners for over 20 years and have always service my vehicles here and we are currently looking to get a new car and believe me it will not be a Nissan! I've changed my rating from 2stars to 4 and this is why? A few days after my review I received a call from Mr. John Driebe owner of Nissan and he apologized for my negative experience and offered me to change a part that was not done during my visit and also detailed my vehicle for free. He truly understand the importance providing a great customer experience to a loyal customer. I've been coming to Nissan of elk Grove to service my Nissan vehicle for almost 30 years. As a loyal customer I have high expectations from Nissan and Mr. John ensured that is staff met those expectations. Thank you Nissan for turning a bad experience into a great one and for gaining my trust again. I am currently shopping for a new SUV and Nissan/infinity of Elk Grove will be my #choice! More

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My new Juke Buying my new Juke was practically stress free. The sales associate was very helpful. My rating would have been 5 star except the paperwork wait time Buying my new Juke was practically stress free. The sales associate was very helpful. My rating would have been 5 star except the paperwork wait time was too long but it was all worth it because I love my new car!! More

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thank you !! I'm really want to thank you guy's for helping me to solve my problem about my car. The service is very good.... Great team. I'm really want to thank you guy's for helping me to solve my problem about my car. The service is very good.... Great team. More

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Thanks for listening We walked in knowing what we wanted and how much we could afford, we were also willing to be a bit flexible. After recognizing that we had done our ho We walked in knowing what we wanted and how much we could afford, we were also willing to be a bit flexible. After recognizing that we had done our homework, Warren and Anthony crunched the numbers and contacted us the next day with a reasonable option. Considering that we walked in for a used car and came away with a new car two days later says something. More

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~Kindness and understanding~ {exelent CSR__Lucy Cortes} I never Thought it would be so easy to buy my first new car. thanks. John Driebe, David Hidalgo, Sang Chac and Lucy Cortes. Great team! you make i I never Thought it would be so easy to buy my first new car. thanks. John Driebe, David Hidalgo, Sang Chac and Lucy Cortes. Great team! you make it all very easy for the customers. Lucy Cortes was professional and friendly explaining to me all the details about the car, thanks Lucy for your patience and understanding. GRACIAS! JOHN DRIEBE Y TODA LA GRAN FAMILIA "NISSAN OF ELK GROVE" POR SU AYUDA EN LA COMPRA DE MI PRIMER CARRO NUEVO, FUE UNA EXPERIENCIA INOLVIDABLE. LUCY CORTES GRACIAS POR SU AMABILIDAD Y COMPRENCION More

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LOVE My New NISMO Z! VERY happy with my purchase and the purchase experience I had at Nissan of Elk Grove! I would definitely recommend this dealership to my friends and f VERY happy with my purchase and the purchase experience I had at Nissan of Elk Grove! I would definitely recommend this dealership to my friends and family. This is actually the SECOND Nissan 370Z I have bought from this dealership and I would buy a car from them again! I researched the car I wanted on CARS.COM and made an appointment with the dealership. I live in Carmichael near 3 other Nissan dealerships but drove the 30 miles to Nissan of Elk Grove because of this dealership's SUPERB customer service, professionalism and friendliness. The owner, general manager, sales and finance staff are all a pleasure to work with. Vu, the sales associate, was very knowledgeable about the Nissan brand as well as the differences between my 2011 Nissan 370Z and the new 2014 Nissan 370Z Nismo I planned on buying. The whole staff was patient with me as I test drove several Zs before making my decision. Also, the used car manager and service manager took good care of my trade in. I loved my experience so much that I brought my mom in 2 weeks later to buy a car as well. More

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