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John Eberlein

Overview Reviews (72) Inventory (166)

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John Eberlein

General Manager

Kenny Ross Ford South

3200 Library Rd
Castle Shannon, PA 15234

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4.8

72 Reviews

Overview Reviews (72) Inventory (166)

Dealership Experience

6 yrs

Industry Experience

27 yrs, 8 mos

Languages Spoken

English

4.8

72 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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72 Reviews of John Eberlein

September 04, 2025

Dealership Rating

Employee Rating

I had an amazing experience purchasing my new Ford Bronco! Thank you John Eberlein and Kenny Ross Ford South for getting me the best deal possible!!😄 best experience! Bronco! Thank you John Eberlein and Kenny Ross Ford South for getting me the best deal possible!!😄 best experience! More

by Hanniejo1229

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Mike Peacock, Ray Glunt, Michael Buch, Anthony Naret

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Sep 10, 2025 -

Kenny Ross Ford South responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

August 17, 2025

Dealership Rating

Employee Rating

My service is always awesome, quick & efficient! GM John Eberlein & his team are always professional. GM John Eberlein & his team are always professional. More

by KIMMIE960

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: JoAnne Kranik, Michael Buch, Anthony Naret, Paula Mooney, Ali Duvuvei, Myles Leach, Kayla Rockey, Mark Slekar, Keegan Elliott

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Aug 19, 2025 -

Kenny Ross Ford South responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

July 03, 2025

Dealership Rating

Employee Rating

Well satisfied with my experience at Kenny Ross Ford south. John Eberline is a top notch manager. Service department is always very helpful. south. John Eberline is a top notch manager. Service department is always very helpful. More

by CAMERONBOB55

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mark Slekar

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Jul 03, 2025 -

Kenny Ross Ford South responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

June 30, 2025

Dealership Rating

Employee Rating

John Eberlein unprofessional, abusive, is not customer friendly. Verbally abusive to customers Will never set foot in Kenny Ross dealership ever again. Will be posting on several social media platforms friendly. Verbally abusive to customers Will never set foot in Kenny Ross dealership ever again. Will be posting on several social media platforms as well as news organizations sites. I have audio More

by Hoseman31

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: Mike Peacock, Ray Glunt, HANNAH JOSEPH, Michael Buch, Anthony Naret

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Jun 30, 2025 -

Kenny Ross Ford South responded

Mike's daughter bought a vehicle from us this past Saturday, and he was aware of the purchase using his car as a trade-in for his daughter's deal. He was in contact with her several times during the sale, and today he brought in his title to sign over to us. He entered the showroom and was hostile towards the staff and me. He said he would not sign off on the trade unless we gave him more money for his trade outside of the car deal. I explained to him that we do not do that, and I offered to have his daughter bring back the car because he would not finalize the deal. He called me a vulgar name and then told customers in the showroom that we took advantage of his daughter, even though he knew the details of the transaction.

June 02, 2025

Dealership Rating

Employee Rating

Hannah worked extremely hard making me happy. a+ service.i buy another vehicle with her again a+ service.i buy another vehicle with her again More

by bill.eltringham

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ray Glunt, Sarah Kassouf, HANNAH JOSEPH

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Jun 10, 2025 -

Kenny Ross Ford South responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

May 16, 2025

Dealership Rating

Employee Rating

Great service team. Everyone I spoke with was very kind and frequently checked in with me about my vehicle. Everyone I spoke with was very kind and frequently checked in with me about my vehicle. More

by duvuvei

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: JoAnne Kranik, Paula Mooney, Ali Duvuvei, Kayla Rockey, Mark Slekar, Keegan Elliott

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May 09, 2025

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Employee Rating

Great staff! Pleasant and helpful, and quick to complete work. Will return for tires soon! Pleasant and helpful, and quick to complete work. Will return for tires soon! More

by j-cameron

Verified Customer

Service Price Transparency

Service Time

Service Communication

Recommend Dealer

Yes

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May 09, 2025 -

Kenny Ross Ford South responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

April 26, 2025

Dealership Rating

Employee Rating

Quick service and good customer support. I'll be bringing my car for service routinely. I'll be bringing my car for service routinely. More

by thetrevor2018

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ray Glunt, Jeremy Houser

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January 31, 2025

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Employee Rating

Waited two hours in the service department only to be told I needed a new tire. Two hours!!! Went down the road and was patched and on my way in five minutes. I bought my car from you and even bought told I needed a new tire. Two hours!!! Went down the road and was patched and on my way in five minutes. I bought my car from you and even bought the extended warranty. Complete waste of my time. More

by XQUZIT10

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

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January 16, 2025

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Very nice good people working there I was covered by my points so service for oil change was free my points so service for oil change was free More

by Martin_ohanlon2

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dealership Inventory (166 Vehicles)

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Four-wheel Drive

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2025 Ford F-150 | new

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2025 Ford F-150

new

Black Metallic exterior

Automatic

Four-wheel Drive

$59,810

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2025 Ford Bronco Sport | new

$36,750

2025 Ford Bronco Sport

new

Shadow Black exterior

Automatic

Four-wheel Drive

$36,750

View Vehicle Details

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2025 Ford Mustang | new

$55,760

2025 Ford Mustang

new

Shadow Black exterior

Manual

Rear-wheel Drive

$55,760

View Vehicle Details

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2019 Hyundai Kona | used

$14,000

2019 Hyundai Kona

used

Thunder Gray exterior

Automatic

All-wheel Drive

$14,000

View Vehicle Details

View Details

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