John Ferranola

Smithtown Toyota responded

Hello Richard, I am sorry to hear that you were dissatisfied with your experience in our Finance Department. To gain a better understanding of your concerns, I spoke with John regarding your visit. While customers are certainly welcome to put down any amount they choose, we generally advise against making a substantial down payment on a lease. This recommendation is made because if a vehicle is declared a total loss early in the lease term, a large portion of the money put down may not be recoverable. For this reason, John suggested that you consider putting less money down; however, this was simply a recommendation and not a requirement. Ultimately, you chose to adjust the down payment amount based on that discussion. The interest rate itself did not change. However, financing a larger amount will naturally result in more interest being paid over the life of the loan because the financed balance is higher. I apologize if there was any misunderstanding surrounding the discussion of the down payment and financing terms. Please know there was never any intention to withhold or misrepresent this information. The finance charges and total amount financed are fully disclosed within the sales contract, and the monthly payment reflected the terms discussed after the down payment adjustment. We value your feedback and appreciate the opportunity to address your concerns. Please feel free to reach out to me directly if you would like to discuss this matter further or if you have any questions regarding your purchase. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

Smithtown Toyota responded

Thank you for your review! I’m glad that you and your wife had such a positive experience with Mike at Smithtown Toyota. It’s great to know that he made the process of getting your new Toyota Grand Highlander easy and stress-free. We appreciate your recommendation and look forward to assisting you again! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

Smithtown Toyota responded

Thank you for your wonderful review, Cathy! I’m thrilled to hear that you’ve had such positive experiences with me at Smithtown Toyota. It’s always my goal to provide the best deals and exceptional service to our valued customers. I appreciate your loyalty, and we look forward to assisting you with your future car purchases. Thanks again for choosing me! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

Smithtown Toyota responded

Thank you for your wonderful review, Nicole! I'm thrilled to hear that you had a great experience with our team at Smithtown Toyota, especially with Mike. I appreciate your kind words, and we look forward to assisting you again in the future! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

Smithtown Toyota responded

Thank you for your wonderful review, Geoffrey! We’re thrilled to hear about your amazing experience at Smithtown Toyota with Louis. It’s fantastic to know that his professionalism and knowledge made such a positive impact on your visit. Enjoy your gorgeous Toyota Tundra, and we look forward to seeing you again soon! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

Smithtown Toyota responded

Thank you for your kind words! I’m thrilled to hear that you found our team at Smithtown Toyota helpful, fast, and friendly. It's great to know that we could answer all your questions in detail. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

Smithtown Toyota responded

Thank you for your fantastic review, Al! We're thrilled to hear that you had such a great experience with Michael at Smithtown Toyota. We pride ourselves on providing excellent service, and it's wonderful to know we met your expectations. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

Smithtown Toyota responded

Thank you for your wonderful review! I'm thrilled to hear you had such a positive experience at Smithtown Toyota with Louis. He truly embodies our commitment to treating every customer like family. I appreciate your recommendation and look forward to assisting you again in the future. Enjoy your new car! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

Smithtown Toyota responded

Thank you so much for your kind words, Shawana! I am thrilled to hear that you had such a seamless and enjoyable experience with our team at Smithtown Toyota. It’s wonderful to know that Alex, John, and Louis made a positive impact during your visit. I appreciate you sharing your feedback, and we look forward to assisting you again in the future! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

Smithtown Toyota responded

Thank you, Rob! I'm glad to hear about your positive experience with Michael at Smithtown Toyota. His professionalism and dedication truly make a difference. We appreciate your kind words and look forward to seeing you again in the future! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239