John Ferranola

Smithtown Toyota responded

Thank you for your wonderful review! I’m pleased to hear that John, Dave, and the staff were able to accommodate your son's car service last minute. At Smithtown Toyota, we truly value our customers and appreciate your loyalty to us and your four Toyotas. We look forward to taking care of you again in the future! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

Smithtown Toyota responded

Thank you for your wonderful review! I’m thrilled to hear that Louis made your car-buying experience so positive and straightforward. It’s great to know that you found the perfect Grand Highlander with all the features you wanted, and I appreciate your patience during the wait. I’ll be sure to share your kind words with Louis and John. We look forward to serving you again at Smithtown Toyota! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

Smithtown Toyota responded

Thank you for your kind words, John! I’m happy to hear you had a great experience with Mike at Smithtown Toyota. We take pride in providing knowledgeable and pressure-free service, and it’s wonderful to know that you appreciated it. We hope to see you again for your next vehicle needs! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

Smithtown Toyota responded

Thank you for your wonderful review! I’m thrilled to hear about your positive experience with Louis at Smithtown Toyota. It's great to know that you found the perfect car and that Louis provided you with detailed explanations to help you enjoy your new vehicle. I appreciate your feedback, and we look forward to seeing you again soon! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

Smithtown Toyota responded

Thank you for your kind words! I’m happy to hear that you had a wonderful experience with Andrii and John at Smithtown Toyota. It's great to know that they made your purchase of a certified pre-owned Prius easy and painless. I appreciate your recommendation, and we look forward to assisting you again in the future! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

Smithtown Toyota responded

Thank you for your wonderful review, Jay! I’m thrilled to hear that you had an outstanding experience with us at Smithtown Toyota. We take pride in providing a seamless process and truly appreciate your business. Our team looks forward to welcoming you back for your next visit! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

Smithtown Toyota responded

Thank you for your wonderful review! I’m delighted to hear that you had a great experience at Smithtown Toyota, especially with Jeff. It's fantastic to know that he was able to help you find the perfect car that met all your needs. We appreciate your recommendation and look forward to assisting you again in the future! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

Smithtown Toyota responded

Thank you for your kind words! I’m pleased to hear that you had an excellent experience with Louis and John at Smithtown Toyota. Your satisfaction is our priority, and I appreciate your positive feedback. We look forward to assisting you again in the future! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

Smithtown Toyota responded

Thank you for your wonderful review, Paul! I’m excited to hear that you had an excellent experience at Smithtown Toyota. It’s great to know that Lou provided you with responsive and professional service, making your car-buying journey smooth and stress-free. I appreciate your feedback, and we look forward to seeing you again for your next visit! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

Smithtown Toyota responded

Hello Richard, I am sorry to hear that you were dissatisfied with your experience in our Finance Department. To gain a better understanding of your concerns, I spoke with John regarding your visit. While customers are certainly welcome to put down any amount they choose, we generally advise against making a substantial down payment on a lease. This recommendation is made because if a vehicle is declared a total loss early in the lease term, a large portion of the money put down may not be recoverable. For this reason, John suggested that you consider putting less money down; however, this was simply a recommendation and not a requirement. Ultimately, you chose to adjust the down payment amount based on that discussion. The interest rate itself did not change. However, financing a larger amount will naturally result in more interest being paid over the life of the loan because the financed balance is higher. I apologize if there was any misunderstanding surrounding the discussion of the down payment and financing terms. Please know there was never any intention to withhold or misrepresent this information. The finance charges and total amount financed are fully disclosed within the sales contract, and the monthly payment reflected the terms discussed after the down payment adjustment. We value your feedback and appreciate the opportunity to address your concerns. Please feel free to reach out to me directly if you would like to discuss this matter further or if you have any questions regarding your purchase. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239