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John Gaines

Overview Reviews (639) Inventory (99)

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John Gaines

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John Gaines | Page 2

Service Manager

Gorges Volvo Cars

17665 Burt Street
Omaha, NE 68118

John has been with the Gorges family since January of 2010. He started in the parts department as a parts advisor, from there he became the Parts Manager for several years, and today he is our Service Director overseeing both the Service and Parts departments. He has a strong love for technology, rc cars, and all things computers. His natural knack for fixing things quickly gave him the role of the dealership's IT support, also.

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4.8

639 Reviews

Overview Reviews (639) Inventory (99)

Dealership Experience

14 yrs, 4 mos

Industry Experience

15 yrs, 4 mos

4.8

639 Reviews

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639 Reviews of John Gaines

May 15, 2023

Dealership Rating

Employee Rating

Wonderful customer service and very knowledgeable. I would recommend Gorges Volvo to all of my friends. I would recommend Gorges Volvo to all of my friends. More

by PAMGAINES5

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mike Percival, Marcus Gorges, Haley Frost, Dustin Gathje, Chandler Welsh, Gunnar Garner , Charles Erickson, Chris Van Meter

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May 18, 2023 -

Gorges Volvo Cars responded

Thank you for the kind review! It's great to know you had an enjoyable experience with our knowledgeable team here at Gorges Volvo Cars. Thank you for recommending us to your friends, we appreciate it!

May 12, 2023

Dealership Rating

Employee Rating

The team is timely and professional. I feel secure knowing they have my best interests in mind. I feel secure knowing they have my best interests in mind. More

by CHOPPERDAN76

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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May 15, 2023 -

Gorges Volvo Cars responded

We're glad you feel comfortable bringing your vehicle here for routine maintenance! We look forward to seeing you again soon! Thank you! - Gorges Volvo Cars

April 26, 2023

Dealership Rating

Employee Rating

Easy to schedule. Shuttle service to house was quick and friendly. Work was done on time and advisor promptly got back with me. Didn’t try to upsell any service not Shuttle service to house was quick and friendly. Work was done on time and advisor promptly got back with me. Didn’t try to upsell any service not necessary. More

by JDHINDIANA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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May 04, 2023 -

Gorges Volvo Cars responded

We are glad to hear you were able to take advantage of our shuttle service and look forward to assisting you next time!

April 26, 2023

Dealership Rating

Employee Rating

Work was done by an inexperienced tech once he asked for help went much faster. Addional problem was addressed as a replace rather than repair so was more expensive than expected help went much faster. Addional problem was addressed as a replace rather than repair so was more expensive than expected More

by Mcolen

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 26, 2023 -

Mcolen responded

May 04, 2023 -

Gorges Volvo Cars responded

We appreciate your feedback and understanding. We have a few master technicians always willing to help advance the less experienced, for that we are very grateful.

April 25, 2023

Dealership Rating

Employee Rating

Answered all questions clearly. Helped me make the best decision for the service on my car. Always worth driving up from Lincoln. P Helped me make the best decision for the service on my car. Always worth driving up from Lincoln. P More

by Gretchen

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 04, 2023 -

Gorges Volvo Cars responded

We appreciate you making the trip!

April 21, 2023

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Employee Rating

Great facility, folks are awesome. One of the best auto facilities in Nebraska! Clean, efficient, and professional! One of the best auto facilities in Nebraska! Clean, efficient, and professional! More

by ken60

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Apr 26, 2023 -

Gorges Volvo Cars responded

Thank you for the phenomenal review, Ken! We appreciate you sharing your experience and look forward to seeing you next time.

April 20, 2023

Dealership Rating

Employee Rating

Over the last 21 years I have come to trust and rely on Gorges Volvo. Having a real relationship with great people for decades makes life better. I am lucky to have such professional, knowledgeable, and p Gorges Volvo. Having a real relationship with great people for decades makes life better. I am lucky to have such professional, knowledgeable, and personable folks to look to for my auto needs. Did I mention honesty in dealings and never being oversold? So grateful for my Gorges Volvo team. More

by Deb 2653

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cory, Josh, Kevin

Helpful 0

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Apr 26, 2023 -

Gorges Volvo Cars responded

We cannot express how much we appreciate your loyalty over the years. You are truly a member of our Volvo family, Deb!

April 16, 2023

Dealership Rating

Employee Rating

Easily the best service center in the Omaha metro area. Staff are always professional and courteous. Staff are always professional and courteous. More

by MUSTANGPEDRO

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Apr 18, 2023 -

Gorges Volvo Cars responded

That us quite a statement and one we appreciate greatly!!

April 16, 2023

Dealership Rating

Employee Rating

Great to work with, finished job per quote, very happy with the way they do business. with the way they do business. More

by triumph76

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 18, 2023 -

Gorges Volvo Cars responded

We will continue to provide a service that checks all the boxes. Thanks for sharing!

April 14, 2023

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Employee Rating

Always a pleasure to deal with the Service Department at Gorges, responsive and proactive and get stuff done on time. Gorges, responsive and proactive and get stuff done on time. More

by NWB5609

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Josh

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