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John Gaines
John Gaines at Gorges Volvo Cars

John Gaines | Page 32

Service Manager

Gorges Volvo Cars

17665 Burt Street
Omaha, NE 68118

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4.9
646 Reviews

John has been with the Gorges family since January of 2010. He started in the parts department as a parts advisor, from there he became the Parts Manager for several years, and today he is our Service Director overseeing both the Service and Parts departments. He has a strong love for technology, rc cars, and all things computers. His natural knack for fixing things quickly gave him the role of the dealership's IT support, also.

Dealership Experience

16 yrs, 11 mos

Industry Experience

17 yrs, 11 mos

4.9

646 Reviews

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646 Reviews of John Gaines

April 13, 2022

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Employee Rating

Great customer service. Everyone is helpful and friendly. We feel like valued customers at this dealership. More

by dsebek68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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April 12, 2022

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Employee Rating

The location for me was not convenient and to be charged for transportation should I have chose that for me was surprising. Also the “free” recommendation that gorges gave me were triple in prices compared More

by lerogers
Recommend Dealer
No
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Apr 14, 2022

Gorges Volvo Cars responded

We apologize your vehicle was not vacuumed. You are welcome to bring your vehicle in for another free wash and we will vacuum it then.

April 11, 2022

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Employee Rating

It was easy scheduling an appointment with the service team. They were also very accommodating when I requested for a loaner car and finished the detailing and oil change when they said. More

by JZHARTNETTDDS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Apr 12, 2022

Gorges Volvo Cars responded

We do our best to work with everyone's schedule and are glad it all worked out. We look forward to seeing you down the road!

April 11, 2022

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Employee Rating

Gorges provides the Best service - as always! Easy to work with and very responsive - thank you More

by B Buls
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Apr 11, 2022

Gorges Volvo Cars responded

We aim to make it easy! Thank you so much!

April 10, 2022

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Employee Rating

This is a great locally owned dealership. Clean, courteous, sell and service great vehicles, grateful!, More

by ken60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Apr 11, 2022

Gorges Volvo Cars responded

Locally owned and operated for more than 3 decades! We appreciate your business which helps us keep things going!

April 10, 2022

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Employee Rating

The service department at Gorges Volvo is excellent. All of the staff are friendly, and knowledgeable. More

by kabiermann@q.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cory

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Apr 11, 2022

Gorges Volvo Cars responded

The advisors always try to explain things in detail so you know exactly what is going on. Thank you so much for the visit!

April 09, 2022

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Employee Rating

Gorges Volvo makes maintenance hassle free. I love the communication between the service shop and me. More

by NEBRCHAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print

April 08, 2022

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Employee Rating

My appointment was on time, fast and fixed right the first time. Nice and cordial department. More

by randlando
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Print
Apr 11, 2022

Gorges Volvo Cars responded

Truly happy to help!

Apr 09, 2022

randlando responded

Thank you for the prompt and courteous replacement of my recalled item.

April 08, 2022

Dealership Rating
Employee Rating

Take my vehicle issues seriously. Professional salespeople and service people. Thank you for your assistance. More

by JRVONO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe Isbell, Chad Christensen, Joel Palmquist

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April 08, 2022

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Employee Rating

By far, the best experiences we’ve ever had buying cars, in both the sales and service departments. More

by AARONBRESSMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chad Christensen, Joel Palmquist , Charles Erickson

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Apr 11, 2022

Gorges Volvo Cars responded

Our entire dealership works well as a team and are so happy you can feel that! Thank you for your loyalty!

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