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John Gaines

Overview Reviews (646) Inventory (157)

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John Gaines

John Gaines | Page 32

Service Manager

Gorges Volvo Cars

17665 Burt Street
Omaha, NE 68118

John has been with the Gorges family since January of 2010. He started in the parts department as a parts advisor, from there he became the Parts Manager for several years, and today he is our Service Director overseeing both the Service and Parts departments. He has a strong love for technology, rc cars, and all things computers. His natural knack for fixing things quickly gave him the role of the dealership's IT support, also.

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4.9

646 Reviews

Overview Reviews (646) Inventory (157)

Dealership Experience

16 yrs, 10 mos

Industry Experience

17 yrs, 10 mos

4.9

646 Reviews

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646 Reviews of John Gaines

April 13, 2022

Dealership Rating

Employee Rating

Great customer service. Everyone is helpful and friendly. We feel like valued customers at this dealership. Everyone is helpful and friendly. We feel like valued customers at this dealership. More

by dsebek68

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

April 12, 2022

Dealership Rating

Employee Rating

The location for me was not convenient and to be charged for transportation should I have chose that for me was surprising. Also the “free” recommendation that gorges gave me were triple in prices compared for transportation should I have chose that for me was surprising. Also the “free” recommendation that gorges gave me were triple in prices compared to another specific Foreign Motor shop. I did get a free wash but not the cleaning of inside or vacuuming that was stated. More

by lerogers

Verified Customer

Recommend Dealer

Apr 14, 2022 -

Gorges Volvo Cars responded

We apologize your vehicle was not vacuumed. You are welcome to bring your vehicle in for another free wash and we will vacuum it then.

April 11, 2022

Dealership Rating

Employee Rating

It was easy scheduling an appointment with the service team. They were also very accommodating when I requested for a loaner car and finished the detailing and oil change when they said. team. They were also very accommodating when I requested for a loaner car and finished the detailing and oil change when they said. More

by JZHARTNETTDDS

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Apr 12, 2022 -

Gorges Volvo Cars responded

We do our best to work with everyone's schedule and are glad it all worked out. We look forward to seeing you down the road!

April 11, 2022

Dealership Rating

Employee Rating

Gorges provides the Best service - as always! Easy to work with and very responsive - thank you Easy to work with and very responsive - thank you More

by B Buls

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Apr 11, 2022 -

Gorges Volvo Cars responded

We aim to make it easy! Thank you so much!

April 10, 2022

Dealership Rating

Employee Rating

This is a great locally owned dealership. Clean, courteous, sell and service great vehicles, grateful!, Clean, courteous, sell and service great vehicles, grateful!, More

by ken60

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Apr 11, 2022 -

Gorges Volvo Cars responded

Locally owned and operated for more than 3 decades! We appreciate your business which helps us keep things going!

April 10, 2022

Dealership Rating

Employee Rating

The service department at Gorges Volvo is excellent. All of the staff are friendly, and knowledgeable. All of the staff are friendly, and knowledgeable. More

by kabiermann@q.com

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Cory

Apr 11, 2022 -

Gorges Volvo Cars responded

The advisors always try to explain things in detail so you know exactly what is going on. Thank you so much for the visit!

April 09, 2022

Dealership Rating

Employee Rating

Gorges Volvo makes maintenance hassle free. I love the communication between the service shop and me. I love the communication between the service shop and me. More

by NEBRCHAR

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

April 08, 2022

Dealership Rating

Employee Rating

My appointment was on time, fast and fixed right the first time. Nice and cordial department. first time. Nice and cordial department. More

by randlando

Verified Customer

Customer Service

Quality Of Work

Friendliness

Recommend Dealer

Yes

Apr 11, 2022 -

Gorges Volvo Cars responded

Truly happy to help!

Apr 09, 2022 -

randlando responded

Thank you for the prompt and courteous replacement of my recalled item.

April 08, 2022

Dealership Rating

Employee Rating

Take my vehicle issues seriously. Professional salespeople and service people. Thank you for your assistance. Professional salespeople and service people. Thank you for your assistance. More

by JRVONO

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Joe Isbell, Chad Christensen, Joel Palmquist

April 08, 2022

Dealership Rating

Employee Rating

By far, the best experiences we’ve ever had buying cars, in both the sales and service departments. in both the sales and service departments. More

by AARONBRESSMAN

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Chad Christensen, Joel Palmquist , Charles Erickson

Apr 11, 2022 -

Gorges Volvo Cars responded

Our entire dealership works well as a team and are so happy you can feel that! Thank you for your loyalty!

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