John Gaines
John Gaines at Gorges Volvo Cars
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John Gaines | Page 62

Service Manager

Gorges Volvo Cars

17665 Burt Street
Omaha, NE 68118

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4.8
640 Reviews

John has been with the Gorges family since January of 2010. He started in the parts department as a parts advisor, from there he became the Parts Manager for several years, and today he is our Service Director overseeing both the Service and Parts departments. He has a strong love for technology, rc cars, and all things computers. His natural knack for fixing things quickly gave him the role of the dealership's IT support, also.

Dealership Experience

14 yrs, 6 mos

Industry Experience

15 yrs, 6 mos

4.8

640 Reviews

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640 Reviews of John Gaines

January 24, 2021

Dealership Rating
Employee Rating

The service department is great! They have longevity with their service professionals. They know my XC90 and they know me! They work with me on large service projects and detail exactly what needs to be comp More

by SCOTTHENNEMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Josh Herman

January 15, 2021

Dealership Rating
Employee Rating

As always, Gorges provided outstanding service. The work was performed quickly. The service mangers are professional, courteous and friendly. It’s easy to get an appointment quickly and get a loaner vehicl More

by mae77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

January 12, 2021

Dealership Rating
Employee Rating

Very disappointed in the service department. All fluids Very disappointed in the service department. All fluids were not filled after oil change. Tire replacement service was even worse. Extremely disappo More

by Bryan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

January 12, 2021

Dealership Rating
Employee Rating

Fast, Fair, & Sincere was our recent experience. We are a pure Volvo Family. We have exclusively driven Volvos for over two decades! Our family of five adults Inly drive Volvo’s and currently own eight! More

by 721TJOHNSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Joel Palmquist , Aaron Flanagan

January 11, 2021

Dealership Rating
Employee Rating

Dealership fixed recall issues and performed tests to insure car is in safe working order. I appreciate the car being washed and vacuumed prior to pickup. More

by HETROH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

January 11, 2021

Dealership Rating
Employee Rating

My experience has always been very impressive with Gorges Volvo, their staff is friendly and very helpful. They are always on time, have great communication, and are easy to work with. I would highly recomme More

by Tennis girl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

January 11, 2021

Dealership Rating
Employee Rating

Super service while taking in my vehicle for a routine oil change. The Gorges team quickly diagnosed a few issues under warranty and got them squared away while even doing all the admin logistics. Got r More

by THECALHOUNCLAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

January 06, 2021

Dealership Rating
Employee Rating

Once again, we experienced exceptional service. The valet program worked flawlessly and we appreciate the detailed inspection. Inspection found an issue that would have been very expensive had we wait More

by DEWALD0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Josh

January 05, 2021

Dealership Rating
Employee Rating

The folks at Gorges always have clear and reasonable answers when I have an issue with my car. I’m always very pleased with the service I get eat Gorges! More

by SHAWNMCILNAY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Kevin, Josh , Cory

January 04, 2021

Dealership Rating
Employee Rating

Very pleasant and efficient! Kept us fully informed about every stage of the work. Never hovering over us but casually kept tabs on us and checked back frequently to update us on their progress. Steph More

by HOLMESRSH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

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