John has been with the Gorges family since January of 2010. He started in the parts department as a parts advisor, from there he became the Parts Manager for several years, and today he is our Service Director overseeing both the Service and Parts departments. He has a strong love for technology, rc cars, and all things computers. His natural knack for fixing things quickly gave him the role of the dealership's IT support, also.
Read moreDealership Experience
14 yrs, 6 mos
Industry Experience
15 yrs, 6 mos
640 Reviews
Write a Review640 Reviews of John Gaines
January 24, 2021
The service department is great! They have longevity with their service professionals. They know my XC90 and they know me! They work with me on large service projects and detail exactly what needs to be comp their service professionals. They know my XC90 and they know me! They work with me on large service projects and detail exactly what needs to be completed. More
Other Employees Tagged: Josh Herman
January 15, 2021
As always, Gorges provided outstanding service. The work was performed quickly. The service mangers are professional, courteous and friendly. It’s easy to get an appointment quickly and get a loaner vehicl was performed quickly. The service mangers are professional, courteous and friendly. It’s easy to get an appointment quickly and get a loaner vehicle. More
January 12, 2021
Very disappointed in the service department. All fluids Very disappointed in the service department. All fluids were not filled after oil change. Tire replacement service was even worse. Extremely disappo Very disappointed in the service department. All fluids were not filled after oil change. Tire replacement service was even worse. Extremely disappointed with the lack of Quality from a dealership More
January 12, 2021
Fast, Fair, & Sincere was our recent experience. We are a pure Volvo Family. We have exclusively driven Volvos for over two decades! Our family of five adults Inly drive Volvo’s and currently own eight! a pure Volvo Family. We have exclusively driven Volvos for over two decades! Our family of five adults Inly drive Volvo’s and currently own eight! We have so enjoyed our four Sweden trips to pick up our Volvos at the factory. More
Other Employees Tagged: Joel Palmquist , Aaron Flanagan
January 11, 2021
My experience has always been very impressive with Gorges Volvo, their staff is friendly and very helpful. They are always on time, have great communication, and are easy to work with. I would highly recomme Volvo, their staff is friendly and very helpful. They are always on time, have great communication, and are easy to work with. I would highly recommend using them for your service! More
January 11, 2021
Super service while taking in my vehicle for a routine oil change. The Gorges team quickly diagnosed a few issues under warranty and got them squared away while even doing all the admin logistics. Got r oil change. The Gorges team quickly diagnosed a few issues under warranty and got them squared away while even doing all the admin logistics. Got routine updates and a awesome loaner during repairs. Thanks for taking care of me and my vehicle! More
January 06, 2021
Once again, we experienced exceptional service. The valet program worked flawlessly and we appreciate the detailed inspection. Inspection found an issue that would have been very expensive had we wait valet program worked flawlessly and we appreciate the detailed inspection. Inspection found an issue that would have been very expensive had we waited until the normal service cycle. More
Other Employees Tagged: Josh
January 05, 2021
The folks at Gorges always have clear and reasonable answers when I have an issue with my car. I’m always very pleased with the service I get eat Gorges! answers when I have an issue with my car. I’m always very pleased with the service I get eat Gorges! More
Other Employees Tagged: Kevin, Josh , Cory
January 04, 2021
Very pleasant and efficient! Kept us fully informed about every stage of the work. Never hovering over us but casually kept tabs on us and checked back frequently to update us on their progress. Steph about every stage of the work. Never hovering over us but casually kept tabs on us and checked back frequently to update us on their progress. Stephanie Holmes More