John Gaines
John Gaines at Gorges Volvo Cars

John Gaines | Page 63

Service Manager

Gorges Volvo Cars

17665 Burt Street
Omaha, NE 68118

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4.9
645 Reviews

John has been with the Gorges family since January of 2010. He started in the parts department as a parts advisor, from there he became the Parts Manager for several years, and today he is our Service Director overseeing both the Service and Parts departments. He has a strong love for technology, rc cars, and all things computers. His natural knack for fixing things quickly gave him the role of the dealership's IT support, also.

Dealership Experience

16 yrs, 6 mos

Industry Experience

17 yrs, 6 mos

4.9

645 Reviews

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645 Reviews of John Gaines

January 11, 2021

Dealership Rating
Employee Rating

My experience has always been very impressive with Gorges Volvo, their staff is friendly and very helpful. They are always on time, have great communication, and are easy to work with. I would highly recomme More

by Tennis girl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

January 11, 2021

Dealership Rating
Employee Rating

Dealership fixed recall issues and performed tests to insure car is in safe working order. I appreciate the car being washed and vacuumed prior to pickup. More

by HETROH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

January 06, 2021

Dealership Rating
Employee Rating

Once again, we experienced exceptional service. The valet program worked flawlessly and we appreciate the detailed inspection. Inspection found an issue that would have been very expensive had we wait More

by DEWALD0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Josh

January 05, 2021

Dealership Rating
Employee Rating

The folks at Gorges always have clear and reasonable answers when I have an issue with my car. I’m always very pleased with the service I get eat Gorges! More

by SHAWNMCILNAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin, Josh , Cory

January 04, 2021

Dealership Rating
Employee Rating

Very pleasant and efficient! Kept us fully informed about every stage of the work. Never hovering over us but casually kept tabs on us and checked back frequently to update us on their progress. Steph More

by HOLMESRSH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

December 31, 2020

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Employee Rating

Gorges Service Department is top-notch and offers excellent service!! They are very accommodating to my schedule on getting my service updates and always complete in least amount of time. More

by EKB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

December 30, 2020

Dealership Rating
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Repeat customer who will keep repeating. The team has been as solid as my Volvos, which is very solid. I never thought I would be driving a Volvo myself, but can say after about a year of driving that t More

by MNEWCOMB
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

December 28, 2020

Dealership Rating
Employee Rating

I got excellent service and was very happy with the representative. The loaner was really appreciated and the service was done in a timely manner, my car was returned cleaned. More

by CHARLEYVT49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

December 21, 2020

Dealership Rating
Employee Rating

Always professional. The right service when needed done professionally. Pricing is what you expect from a luxury car dealership. Corporate coupons for owners is always a benefit More

by LOUHLPRN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

December 16, 2020

Dealership Rating
Employee Rating

Really easy to work with. I appreciate the communication from the staff during service and they keep me updated on progress. I wouldn't go anywhere else More

by JOSH97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

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