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John Gaines
645 Reviews
John has been with the Gorges family since January of 2010. He started in the parts department as a parts advisor, from there he became the Parts Manager for several years, and today he is our Service Director overseeing both the Service and Parts departments. He has a strong love for technology, rc cars, and all things computers. His natural knack for fixing things quickly gave him the role of the dealership's IT support, also.
Read moreDealership Experience
16 yrs, 6 mos
Industry Experience
17 yrs, 6 mos
645 Reviews
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645 Reviews of John Gaines
Verified Customer
December 15, 2020
Always great service and friendly too! I had a great experience working with Haley on the lease and the service team does great too, including accommodating me with a loaner. experience working with Haley on the lease and the service team does great too, including accommodating me with a loaner. More
by Bill.sauer
Other Employees Tagged: Haley Frost
December 12, 2020
Always professional. Always friendly. Always helpful. Always the Best! Bought our first Volvo from Gorges in 2000. Had at least two ever since. Thank you. Always the Best! Bought our first Volvo from Gorges in 2000. Had at least two ever since. Thank you. More
by PEGGYTRACEY
Other Employees Tagged: Joe Isbell, Chad Christensen, Marcus Gorges, Joel Palmquist , Charles Erickson, Josh. Kevin. Cory in service. Always outstanding
December 09, 2020
I have been coming to this dealership since purchasing my first Volvo. The staff is always pleasant to work with and they very accommodating. I highly recommend this dealership. first Volvo. The staff is always pleasant to work with and they very accommodating. I highly recommend this dealership. More
by Satisfied customer
December 08, 2020
Engine leaking oil: Service department replaced oil pan gasket. Engine still leaks oil, and noticed the front frame cross member is installed incorrectly. Cross member should be held with four bolts, but c gasket. Engine still leaks oil, and noticed the front frame cross member is installed incorrectly. Cross member should be held with four bolts, but can see it is only being held by two bolts. More
by MICHAELS1191
December 03, 2020
Always friendly and professional. I was kept informed with the progress on my car. Was notified of any recommended additional work need and any additional costs if any. with the progress on my car. Was notified of any recommended additional work need and any additional costs if any. More
by GOTPLASTIC2
December 03, 2020
Excellent service staff to work with. Very professional and they do a great job of explaining the service work to be performed as well as any additional items that may need attention. Also, the work was pe and they do a great job of explaining the service work to be performed as well as any additional items that may need attention. Also, the work was performed in the time frame as promised. More
by RHANSEN1
Other Employees Tagged: Marcus Gorges, Joel Palmquist , Aaron Flanagan, Josh
December 02, 2020
Great service department. All the customer service advisors are highly trained and friendly. They have all been there several years. I have purchased 3 Volvo’s from Gorges Volvo. advisors are highly trained and friendly. They have all been there several years. I have purchased 3 Volvo’s from Gorges Volvo. More
by SPLANIK
December 02, 2020
Thanks for servicing my Volvo S60. Complementary oil change and even washed my car. No complaints and would recommend if you need anything done to your vehicle. change and even washed my car. No complaints and would recommend if you need anything done to your vehicle. More
by NAGY0
Other Employees Tagged: Michael Johnson
December 01, 2020
Technician quality of service: average. That’s gone down Technician quality of service: average. That’s gone down over the years. Battery not fully connected. Oil change overfilled. Tire pressure ove Technician quality of service: average. That’s gone down over the years. Battery not fully connected. Oil change overfilled. Tire pressure over pressure by 10psi. Although Service Reps are A1+++ More
by COSTIPP
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