Working with Justin Britt and John Goode has been
amazing. Both Service Advisors are great to work with and I feel confident in their advice. They both know me by voice and by in person which is i
amazing. Both Service Advisors are great to work with and I feel confident in their advice. They both know me by voice and by in person which is important to me. I like the stability of having the same advisors visit after visit. That’s important to me.
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by Davidga7
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Justin Britt
Jul 08, 2026 -
Lou Sobh Honda responded
Thank you for your thoughtful review! We're so glad Justin and John continue to provide the consistent, knowledgeable service you've come to trust. Building lasting relationships with our customers is important to us, and we truly appreciate your continued confidence in our team.
Greeted by name knew scheduled work, investigated a dirty
backup camera which ended up being a coating of dust and some type of moisture keeping the coating on was all done as a part of standard inspection a
backup camera which ended up being a coating of dust and some type of moisture keeping the coating on was all done as a part of standard inspection at job completion thanks John
When making this appointment, I talked to Heather who had worked me in to address a recall that required no parts the first time at Lou Sobh which brought me back as a repeat customer. Thanks again Heather
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by Larry
Verified Customer
Verified Customer
Service Price Transparency
Jul 08, 2026 -
Lou Sobh Honda responded
Thank you for your thoughtful review, Larry! We're glad Heather and John provided attentive service and made sure all of your concerns were addressed during your visit. We truly appreciate your continued trust and are grateful you chose to return to Lou Sobh Honda. We look forward to serving you again!
Parts and labor rates are very expensive.
Oem Parts are charged almost double the price. We can by honda oem Parts from online hondaoemdiscountparts.com. I believe dealer buys from them and c
Oem Parts are charged almost double the price. We can by honda oem Parts from online hondaoemdiscountparts.com. I believe dealer buys from them and charges double the amount from customer.
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by Sashi Vasudevan
Verified Customer
Verified Customer
Other Employees Tagged:
John Goode
Jul 01, 2026 -
Lou Sobh Honda responded
Thank you for your feedback. We understand that service and parts costs are an important consideration, and we appreciate you taking the time to share your concerns. We strive to provide high quality OEM parts and expert service, and we value your input as we continue working to provide the best possible experience. Thank you for choosing Lou Sobh Honda.
The service staff is always helpful and friendly every
time I go for car service.
time I go for car service.
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by MBRDMS
Verified Customer
Verified Customer
Jul 01, 2026 -
Lou Sobh Honda responded
Thank you for your continued support! We're so glad Heather, John, and the rest of our service team consistently provide friendly and helpful service. We truly appreciate your trust in Lou Sobh Honda and look forward to your next visit!
Nice facility, very comfortable Good location, very
clean, everyone is very friendly, John always very helpful. I own 2 Honda's and bring them both to you
clean, everyone is very friendly, John always very helpful. I own 2 Honda's and bring them both to you
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by budrtr
Verified Customer
Verified Customer
Other Employees Tagged:
John Goode
Jul 01, 2026 -
Lou Sobh Honda responded
Thank you for your continued support! We're so glad you enjoy our facility and that John continues to provide the helpful service you expect. It's an honor to care for both of your Hondas, and we look forward to seeing you again!
Resolved a serious problem with my Ridgeline.
Good work. Will continue using Lou Sobh Honda in the future.
Good work. Will continue using Lou Sobh Honda in the future.
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by Michael
Verified Customer
Verified Customer
Other Employees Tagged:
John Goode
Jun 22, 2026 -
Lou Sobh Honda responded
Thank you, Michael! We're pleased our team was able to resolve the issue with your Ridgeline. We truly appreciate your trust in Lou Sobh Honda and look forward to continuing to serve you in the future.
I used to go to a different dealership, but the customer
service at this dealership specifically with Jon, has convinced me to bring my car Lou Sobh.
service at this dealership specifically with Jon, has convinced me to bring my car Lou Sobh.
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by Jnedewey
Verified Customer
Verified Customer
Other Employees Tagged:
John Goode
Jun 22, 2026 -
Lou Sobh Honda responded
Thank you for your review! It means a lot to hear that Jon and our team's customer service earned your trust. We appreciate you choosing Lou Sobh Honda and look forward to taking care of your vehicle for years to come!
For my honda odyssey had recall .
I had appointment i went there & they took almost 3hrs . For very small recall .very disappointed.
I had appointment i went there & they took almost 3hrs . For very small recall .very disappointed.
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by ZAKARIYYA.MOMIN
Verified Customer
Verified Customer
Service Price Transparency
Jun 16, 2026 -
Lou Sobh Honda responded
Thank you for your feedback, Zakariyya. I sincerely apologize for the extended wait time during your recent visit. We understand how frustrating it can be to spend several hours at the dealership, especially for a recall that should typically be completed much more efficiently.
While some recall repairs can occasionally take longer due to inspection steps, or shop flow, we clearly fell short in both timing and communication during your visit, and for that I am truly sorry.
We genuinely appreciate you bringing this to our attention, as it allows us to address areas where we need to improve. I would welcome the opportunity to speak with you directly and make this right, as well as ensure your next experience is a much better one.
Please feel free to contact me at your convenience. 678-679-7286
John was great — very polite and welcoming.
The service was quick and thorough, fixing the recall issue in about two hours time. The waiting area was clean and comfortable.
The service was quick and thorough, fixing the recall issue in about two hours time. The waiting area was clean and comfortable.
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by Spflemons
Verified Customer
Verified Customer
Service Price Transparency
Jun 16, 2026 -
Lou Sobh Honda responded
Thank you for sharing your experience! We're glad John made you feel welcome and that your recall service was completed quickly and thoroughly. It's great to hear you enjoyed our clean and comfortable waiting area as well. We appreciate your business and look forward to serving you again at Lou Sobh Honda!
Very determined to resolve problem Always helpful &
courtesy Genuinely sincere in trying to make things right
courtesy Genuinely sincere in trying to make things right
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by nixonsd
Verified Customer
Verified Customer
Other Employees Tagged:
John Goode
Jun 16, 2026 -
Lou Sobh Honda responded
Thank you for sharing your experience! We're pleased to hear John was determined to resolve your concerns and provided the helpful, courteous service you deserve. We truly appreciate your kind words and your trust in Lou Sobh Honda.
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