Only place I'll ever have service done, due to quality of
service at this dealership - in addition to horrific experiences at other dealerships.
service at this dealership - in addition to horrific experiences at other dealerships.
More
by hirt.bryan
Verified Customer
Verified Customer
Other Employees Tagged:
John Goode
Jul 17, 2026 -
Lou Sobh Honda responded
Thank you for your continued trust in Lou Sobh Honda! We're honored to be your dealership of choice and truly appreciate your kind words. We look forward to providing you with the same quality service for many years to come!
All went well.
Kept me informed during service and gave estimated time when work would be completed
Kept me informed during service and gave estimated time when work would be completed
More
by budrtr
Verified Customer
Verified Customer
Other Employees Tagged:
John Goode
Jul 17, 2026 -
Lou Sobh Honda responded
Thank you for your great review! We're glad John kept you informed throughout your visit and made sure you knew what to expect. We appreciate your trust and look forward to serving you again!
I appreciate the customer care and professionalism that I
have received by John Goode in the Service Center. John has gone above & beyond and always has time for me.
I will always be grateful and a returnin
have received by John Goode in the Service Center. John has gone above & beyond and always has time for me.
I will always be grateful and a returning customer thanks to John G. He truly represents the standard of Lou Sobh Honda.
More
by DCTENNIS13
Verified Customer
Verified Customer
Service Price Transparency
Jul 17, 2026 -
Lou Sobh Honda responded
Thank you for your thoughtful review! We're honored to hear about the outstanding service John has provided over the years. We'll be sure to share your kind words with him. Thank you for your continued trust in Lou Sobh Honda, and we look forward to seeing you at your next visit!
Always courteous and great service.
.. that's why we keep coming back year after year even with an hour's drive
.. that's why we keep coming back year after year even with an hour's drive
More
by DARHISTORYHOUND
Verified Customer
Verified Customer
Service Price Transparency
Jul 17, 2026 -
Lou Sobh Honda responded
Thank you for your continued loyalty to Lou Sobh Honda! It means so much to know you're willing to make the drive to see us year after year. We'll be sure to share your kind words with John. We look forward to your next visit!
Very clean, professional, thorough Very good job in
communication and Great service in general well done
communication and Great service in general well done
More
by Jason Cartenuto
Verified Customer
Verified Customer
Other Employees Tagged:
John Goode
Jul 08, 2026 -
Lou Sobh Honda responded
Thank you for your kind review, Jason! We're happy to hear you enjoyed our clean facility, great communication, and thorough service. We appreciate your support and look forward to seeing you again!
reachable & fast service provided I could able to get the
vehicle performance details from service representative John Goode and time spent and gave me clear explanations
vehicle performance details from service representative John Goode and time spent and gave me clear explanations
More
by anil_mugi
Verified Customer
Verified Customer
Other Employees Tagged:
John Goode
Jul 08, 2026 -
Lou Sobh Honda responded
Thank you for your review! We're happy to hear John provided clear explanations and kept you informed throughout your visit. We appreciate your trust and look forward to serving you again!
Very professional, requested service was performed in
excellent time. I arrived without an appointment, was met by a service writer in less than 5 minutes, and within 25 minutes, my CRV was ready, washed
excellent time. I arrived without an appointment, was met by a service writer in less than 5 minutes, and within 25 minutes, my CRV was ready, washed and had received a full synthetic oil change with OEM oil filter.
More
by ARMISFB
Verified Customer
Verified Customer
Other Employees Tagged:
John Goode
Jul 08, 2026 -
Lou Sobh Honda responded
Thank you for your fantastic review! We're glad our team was able to get your CR-V serviced quickly, even without an appointment. It's great to hear John provided prompt, professional service and got you back on the road in no time. We appreciate your business and look forward to serving you again!
Lou Sobh’s team did not notify me about the timing belt
service that was due. It has been overdue for more than a year. At the end of May, I had the engine coolant replaced and paid $200 for that service.
service that was due. It has been overdue for more than a year. At the end of May, I had the engine coolant replaced and paid $200 for that service.
In June, I discovered through a Google search that my car should have had the timing belt replaced a year earlier. I had to rush to Lou Sobh to get the full timing belt package done, which includes the timing belt, serpentine belt, water pump, and engine coolant replacement. The total cost was around $1,400.
They agreed to refund only the $200 for the coolant service I had done in May. They did not acknowledge their mistake or take responsibility for failing to notify me. They also refused to apply the 15% Costco discount for this maintenance.
I am very disappointed because I ended up paying about $225 more overall due to their lack of communication and unwillingness to correct the issue.
More
by GaneshMR
Verified Customer
Verified Customer
Service Price Transparency
Jul 03, 2026 -
Lou Sobh Honda responded
Dear Ganesh,
Thank you for sharing your concerns. I understand your frustration and wanted to provide some clarification regarding the service visit.
As a goodwill gesture, we applied more than $250 in discounts to your service, which reduced the price to the lowest amount we are able to offer on that particular maintenance. Additionally, Costco discounts do not apply to services that are already being offered at a promotional price, as outlined in the terms and conditions of our Costco agreement.
Regarding the maintenance recommendation, Honda provides mileage and time intervals as a guideline for replacing these components. In some cases, belts can show excessive wear or tensioners may exhibit leakage, which would warrant more immediate replacement. Neither condition was present on your vehicle at the time of service. While the maintenance was due according to Honda's schedule, there was no indication of an immediate concern or threat of a mechanical issue if the repair was deferred for a reasonable period.
We certainly regret any misunderstanding regarding the pricing and recommendations. However, we are unable to discount services beyond our actual cost, as that would require us to perform the repair at a loss.
We appreciate your business and hope this explanation helps clarify our position.
Working with Justin Britt and John Goode has been
amazing. Both Service Advisors are great to work with and I feel confident in their advice. They both know me by voice and by in person which is i
amazing. Both Service Advisors are great to work with and I feel confident in their advice. They both know me by voice and by in person which is important to me. I like the stability of having the same advisors visit after visit. That’s important to me.
More
by Davidga7
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Justin Britt
Jul 08, 2026 -
Lou Sobh Honda responded
Thank you for your thoughtful review! We're so glad Justin and John continue to provide the consistent, knowledgeable service you've come to trust. Building lasting relationships with our customers is important to us, and we truly appreciate your continued confidence in our team.
Greeted by name knew scheduled work, investigated a dirty
backup camera which ended up being a coating of dust and some type of moisture keeping the coating on was all done as a part of standard inspection a
backup camera which ended up being a coating of dust and some type of moisture keeping the coating on was all done as a part of standard inspection at job completion thanks John
When making this appointment, I talked to Heather who had worked me in to address a recall that required no parts the first time at Lou Sobh which brought me back as a repeat customer. Thanks again Heather
More
by Larry
Verified Customer
Verified Customer
Service Price Transparency
Jul 08, 2026 -
Lou Sobh Honda responded
Thank you for your thoughtful review, Larry! We're glad Heather and John provided attentive service and made sure all of your concerns were addressed during your visit. We truly appreciate your continued trust and are grateful you chose to return to Lou Sobh Honda. We look forward to serving you again!
Dealer Reviews
Cars for Sale
Dealer Log In
