John Goode | Page 3

Lou Sobh Honda responded

Thank you, Michael! We're pleased our team was able to resolve the issue with your Ridgeline. We truly appreciate your trust in Lou Sobh Honda and look forward to continuing to serve you in the future.

Lou Sobh Honda responded

Thank you for your review! It means a lot to hear that Jon and our team's customer service earned your trust. We appreciate you choosing Lou Sobh Honda and look forward to taking care of your vehicle for years to come!

Lou Sobh Honda responded

Thank you for your feedback, Zakariyya. I sincerely apologize for the extended wait time during your recent visit. We understand how frustrating it can be to spend several hours at the dealership, especially for a recall that should typically be completed much more efficiently. While some recall repairs can occasionally take longer due to inspection steps, or shop flow, we clearly fell short in both timing and communication during your visit, and for that I am truly sorry. We genuinely appreciate you bringing this to our attention, as it allows us to address areas where we need to improve. I would welcome the opportunity to speak with you directly and make this right, as well as ensure your next experience is a much better one. Please feel free to contact me at your convenience. 678-679-7286

Lou Sobh Honda responded

Thank you for sharing your experience! We're glad John made you feel welcome and that your recall service was completed quickly and thoroughly. It's great to hear you enjoyed our clean and comfortable waiting area as well. We appreciate your business and look forward to serving you again at Lou Sobh Honda!

Lou Sobh Honda responded

Thank you for sharing your experience! We're pleased to hear John was determined to resolve your concerns and provided the helpful, courteous service you deserve. We truly appreciate your kind words and your trust in Lou Sobh Honda.

Lou Sobh Honda responded

Thank you for your review! We're glad our team got you checked in promptly and that you enjoyed being able to track your service progress. We appreciate your business and look forward to serving you again at Lou Sobh Honda!

Lou Sobh Honda responded

Thank you for your review! We're happy to hear you received professional and courteous service and that your visit was completed in a timely manner. We appreciate your business and look forward to seeing you again at Lou Sobh Honda!

Lou Sobh Honda responded

Thank you for your kind feedback! We're happy to hear John and our team made your visit enjoyable and kept you informed about future service needs. We're also glad you enjoyed the refreshments while you waited. We appreciate your business and look forward to seeing you again at Lou Sobh Honda!

Lou Sobh Honda responded

Thank you for your kind words! We're delighted to hear that Heather and the team continue to provide a phenomenal experience. Knowing that you drive 45 minutes to visit us means a great deal. We truly appreciate your loyalty and look forward to serving you for years to come.

Lou Sobh Honda responded

Thank you for your thoughtful review! We're glad you find our online service records convenient and that our team has provided thorough and professional care. We truly appreciate your continued trust in Lou Sobh Honda.