John Goode
John Goode at Lou Sobh Honda

John Goode

Service Advisor

Lou Sobh Honda

1105 Buford Rd
Cumming, GA 30041

4.7
67 Reviews
4.7

67 Reviews

Write a Review

67 Reviews of John Goode

January 22, 2026

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Employee Rating

Worked with John Goode who was very informative and provide me with updates while I waited on my car to be serviced and highly recommend him. More

by azcolon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Goode

January 18, 2026

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Employee Rating

Good and clean atmosphere. Friendly people. I buy my honda parts from service. Pricing is comparatively on higher side. Rest is all good. More

by Sashi Vasudevan
Recommend Dealer
Yes

Other Employees Tagged: John Goode

January 15, 2026

Dealership Rating
Employee Rating

Quick and professional The Service Department was very professional and took care of my vehicle needs in a timely manner More

by gt2163
Recommend Dealer
Yes

Other Employees Tagged: John Goode

January 04, 2026

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Employee Rating

It was a bad experience. I felt rushed and when I pulled my car up to the bay, I had to stop and was told to leave the keys in the car. I got out, followed the attendant and More

by s.edge76
Recommend Dealer
No

Other Employees Tagged: John Goode

Jan 05, 2026

Lou Sobh Honda responded

Dear Mr. Edge, Thank you for taking the time to share your feedback. We understand how frustrating and inconvenient this situation was for you, and we appreciate the opportunity to address your concerns. After reviewing the circumstances surrounding your visit, our team determined that the vehicle was left in neutral, which caused it to roll after being parked. At the time, no dealership employee was operating or moving the vehicle. While we are sorry for the stress this incident caused, our review concluded that the dealership was not at fault. That said, we recognize how upsetting this experience was and regret the inconvenience it created during your service visit. Your feedback has been shared with our management team as we continue to evaluate our processes and communication to help prevent similar situations in the future. If you would like to discuss this further, we welcome you to contact our management team directly at 678-679-7286 or hcullen@lousobhhonda.com.

January 02, 2026

Dealership Rating
Employee Rating

Good experience Clean comfortable waiting area. .. service is completed in a timely fashion Intake is completed promptly More

by ADL
Recommend Dealer
Yes

Other Employees Tagged: John Goode

Jan 05, 2026

Lou Sobh Honda responded

Thank you for your positive review! We are so glad that you had a good experience with us. We hope to see you again soon!

December 23, 2025

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Employee Rating

John takes real interest in his customers. He never pressures me to do a repair or service that's not urgent or necessary. Very happy with the experience. More

by Randy
Recommend Dealer
Yes

Other Employees Tagged: John Goode

Dec 23, 2025

Lou Sobh Honda responded

Thank you so much for the positive review!

December 17, 2025

Dealership Rating
Employee Rating

No additional comment is being added to this review since I usually do not add additional comment. More

by lummusrichard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Heather Cullen

Dec 19, 2025

Lou Sobh Honda responded

Thank you so much for the 5 star review!

December 16, 2025

Dealership Rating
Employee Rating

John Goode was an absolute pleasure to work with. I will be looking for John for all my next appointments at the dealership . Lou sobh is a great dealership. Thank you guys . More

by jasonrlantz
Recommend Dealer
Yes

Other Employees Tagged: John Goode

December 16, 2025

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Employee Rating

Excellent. It was fast, comfortable and in my case, free. Could not have been easier, my best ever auto service experience More

by cakasabian
Recommend Dealer
Yes

Other Employees Tagged: John Goode

Dec 19, 2025

Lou Sobh Honda responded

Thank you so much for the positive review!

December 15, 2025

Dealership Rating
Employee Rating

Went in for an oil change (should of never sent my son in alone) we had purchased a package when we bought the vehicle and now all of a sudden it's not valued at this dealership when we were told different w More

by Brendalanuza
Recommend Dealer
No

Other Employees Tagged: John Goode

Dec 15, 2025

Lou Sobh Honda responded

Good morning. We have looked into this issue and have found that the maintenance package you are referring to can only be honored at Mall of Georgia, there is no CPO oil change associated with this VIN number through American Honda. If a guest has a pre-paid maintenance contract with a third party, we are happy to claim it, as they will re-imburse us. However in this case, it appears that it can only be honored at Mall of Georgia. We are sorry for this confusion but it seems that maybe Mall of Georgia may have misled you to this fact. We want clear transparency with our guests and I am sure that although this situation does not sit well with you, you may come to understand that Mall of Georgia is the true party at fault. Please let us know if there is anything we can help you with to resolve this problem through them, as we would be happy to help.

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