May of 2025 seals were replaced.
Was not the outcome I expected.
It was explained to me how the seals are shipped and that was probably the reason the seals did not lay/ meet, for
Was not the outcome I expected.
It was explained to me how the seals are shipped and that was probably the reason the seals did not lay/ meet, for example in corners was told to let the Summer heat bake the seals to see if it changed matters. And oh, my warranty didn’t expire until April so I had plenty of time.
Later in the Summer I went back in staying the guck slopped on the Sashes would not come off, even with a detail place trying to remove the stains.
I was told the dealership would replace the Sashes as a one time.good will jester.
First of all, it wasn’t my xxxx up. Second of all the service ticket never revealed the issue with the Sashes was due to their installation. Thirdly, since it was due to them, did they suck up the cost for the parts and labor, or bill it as under my warranty..
November, I’m driving on the express way in TN when I hear an awful sound .
I pull over and see one Sash just hanging by a thread.
Made an appointment when I returned home. Sash was replaced.
Three weeks ago I took my vehicle in cause I noticed an area was lifting on that same Sash.
It was replaced. Not perfect, but replaced. In an hour I noticed it lifting a little bit, and after three ours a good portion had bowed out/ detached.
Now I’m to make an appointment for service again.
Perhaps a Honda body shop is the route should should take.,
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by Lucilu5thof8
Verified Customer
Verified Customer
Apr 03, 2026 -
Lou Sobh Honda responded
Thank you for taking the time to share your experience with us. We truly appreciate your patience throughout this process, and we’re sorry to hear that the repeated concerns with the seals and sashes have caused you so much frustration. That is never the experience we want for any of our customers. Your satisfaction matters to us, and we want to restore your confidence in both your vehicle and our service team. Please contact us directly so we can assist with the next steps and ensure this repair is handled properly moving forward.
David Wikle
678-679-7278
dwikle@lousobhhonda.com
The person that waited on me was very nice and
professional. I have questions about my maintenance agreement and he answered it for me.
professional. I have questions about my maintenance agreement and he answered it for me.
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by lindellareynolds1
Verified Customer
Verified Customer
Service Price Transparency
Mar 17, 2026 -
Lou Sobh Honda responded
Thank you for the great review! We’re glad to hear our team was professional and able to answer your questions about your maintenance agreement. We appreciate you choosing Lou Sobh Honda and are always here to help!
John is always so helpful and attentive.
He gives updates as my car in the shop. He is an asset to the Lou Sohb Honda service department!
He gives updates as my car in the shop. He is an asset to the Lou Sohb Honda service department!
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by apothecarrie
Verified Customer
Verified Customer
Other Employees Tagged:
John Goode
Mar 17, 2026 -
Lou Sobh Honda responded
Thank you for the great review! We’re so glad to hear that John has been helpful and attentive, and that he keeps you updated throughout your service visits. He truly is a valued part of our team. We appreciate you choosing Lou Sobh Honda!
Easy in, attentive service and very good amenities
(coffee, WiFi, etc. ) while I waited and service was very fast.
(coffee, WiFi, etc. ) while I waited and service was very fast.
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by jeffboswell18
Verified Customer
Verified Customer
Other Employees Tagged:
John Goode
Mar 10, 2026 -
Lou Sobh Honda responded
Thank you for your kind review! We're glad to hear your visit was easy and that our team provided attentive service. It's great to know you enjoyed the amenities while you waited and that your service was completed quickly. Thank you for choosing Lou Sobh Honda!
John Goode is an excellent employee.
Very concerned about the customer. Service department were very pleasant and helpful.
Very concerned about the customer. Service department were very pleasant and helpful.
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by Rarrl1954
Verified Customer
Verified Customer
Service Price Transparency
Mar 10, 2026 -
Lou Sobh Honda responded
Thank you for your kind review! We're glad to hear John Goode took great care of you and that our service team was pleasant and helpful during your visit. We appreciate you choosing Lou Sobh Honda and look forward to assisting you again in the future!
I'm very disappointed that the technician didn't check my
brakes, didn't check my tires and didn't top off my fluids. He also didn't change my reminder sticker. This all leads me to wonder what else did he n
brakes, didn't check my tires and didn't top off my fluids. He also didn't change my reminder sticker. This all leads me to wonder what else did he not do? Makes me want to not return to Lou Sobh Honda for service.
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by Davidga7
Verified Customer
Verified Customer
Other Employees Tagged:
John Goode
Mar 02, 2026 -
Lou Sobh Honda responded
Dear David,
Thank you for bringing these concerns to our attention. I am genuinely sorry to hear that your recent service visit didn’t meet the high standards we set for our team. Safety and thoroughness are our top priorities, and it's clear we missed the mark on the multi-point inspection and fluid top-offs you expected.
We’d like the opportunity to make this right and ensure your Honda is in top shape. Please reach out to me directly at 678-679-7278 or dwikle@lousobhhonda.com so I can personally look into your service record and discuss a resolution with you.
Best regards,
David Wikle
Lou Sobh Honda
Service and Parts Director
Great attention I appreciate the positive experience and
would absolutely recommend this dealership to anyone looking for great service, honest guidance, and a team that goes above and beyond.
would absolutely recommend this dealership to anyone looking for great service, honest guidance, and a team that goes above and beyond.
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by freydem
Verified Customer
Verified Customer
Other Employees Tagged:
John Goode
Mar 10, 2026 -
Lou Sobh Honda responded
Thank you for your wonderful review! We're glad to hear you had such a positive experience with our team. Providing great service and honest guidance is very important to us. We truly appreciate your recommendation and thank you for choosing Lou Sobh Honda!
This dealership is superior in the service they provide.
They also employ knowledgeable, professional and courteous service techs such as John Goode!
They also employ knowledgeable, professional and courteous service techs such as John Goode!
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by pw123500
Verified Customer
Verified Customer
Service Price Transparency
Feb 19, 2026 -
Lou Sobh Honda responded
Thank you so much for your kind words and for being a valued customer!
We’re proud to provide a superior service experience, and it means a lot to hear that our team delivered. We’ll be sure to share your compliments with John Goode — he truly represents the knowledgeable, professional, and courteous service we strive to provide every day.
We appreciate your trust in Lou Sobh Honda and look forward to serving you again in the future!
It was very welcoming and everybody was willing to help.
I would go back there again.
I would go back there again.
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by Rarrl1954
Verified Customer
Verified Customer
Other Employees Tagged:
John Goode
Mar 10, 2026 -
Lou Sobh Honda responded
Thank you for your kind review! We're glad to hear you felt welcomed and that our team was willing to help during your visit. We appreciate you choosing Lou Sobh Honda and look forward to seeing you again!
They were extremely knowledgeable in what was possibly
wrong with my vehicle. When I arrived, they had the service done very quickly. I just wish the technicians would set auto windshield wipers, auto lig
wrong with my vehicle. When I arrived, they had the service done very quickly. I just wish the technicians would set auto windshield wipers, auto lights, trip screen, etc. back to the way it was.
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by cbmattie
Verified Customer
Verified Customer
Other Employees Tagged:
John Goode
Mar 18, 2026 -
Lou Sobh Honda responded
Thank you for your feedback! We’re glad to hear our team was knowledgeable and able to get your vehicle serviced quickly. We also appreciate you pointing out the settings—this is helpful, and we’ll be sure to share it with our team to improve the experience. Thank you for choosing Lou Sobh Honda!
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