John Goode | Page 2

Very clean, professional, thorough Very good job in communication and Great service in general well done communication and Great service in general well done More

by Jason Cartenuto Verified Customer Verified Customer

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Very clean, professional, thorough Very good job in communication and Great service in general well done communication and Great service in general well done More

by Jason Cartenuto Verified Customer Verified Customer

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reachable & fast service provided I could able to get the vehicle performance details from service representative John Goode and time spent and gave me clear explanations vehicle performance details from service representative John Goode and time spent and gave me clear explanations More

by anil_mugi Verified Customer Verified Customer

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Very professional, requested service was performed in excellent time. I arrived without an appointment, was met by a service writer in less than 5 minutes, and within 25 minutes, my CRV was ready, washed excellent time. I arrived without an appointment, was met by a service writer in less than 5 minutes, and within 25 minutes, my CRV was ready, washed and had received a full synthetic oil change with OEM oil filter. More

by ARMISFB Verified Customer Verified Customer

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Lou Sobh’s team did not notify me about the timing belt service that was due. It has been overdue for more than a year. At the end of May, I had the engine coolant replaced and paid $200 for that service. service that was due. It has been overdue for more than a year. At the end of May, I had the engine coolant replaced and paid $200 for that service. In June, I discovered through a Google search that my car should have had the timing belt replaced a year earlier. I had to rush to Lou Sobh to get the full timing belt package done, which includes the timing belt, serpentine belt, water pump, and engine coolant replacement. The total cost was around $1,400. They agreed to refund only the $200 for the coolant service I had done in May. They did not acknowledge their mistake or take responsibility for failing to notify me. They also refused to apply the 15% Costco discount for this maintenance. I am very disappointed because I ended up paying about $225 more overall due to their lack of communication and unwillingness to correct the issue. More

by GaneshMR Verified Customer Verified Customer

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Working with Justin Britt and John Goode has been amazing. Both Service Advisors are great to work with and I feel confident in their advice. They both know me by voice and by in person which is i amazing. Both Service Advisors are great to work with and I feel confident in their advice. They both know me by voice and by in person which is important to me. I like the stability of having the same advisors visit after visit. That’s important to me. More

by Davidga7 Verified Customer Verified Customer

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Greeted by name knew scheduled work, investigated a dirty backup camera which ended up being a coating of dust and some type of moisture keeping the coating on was all done as a part of standard inspection a backup camera which ended up being a coating of dust and some type of moisture keeping the coating on was all done as a part of standard inspection at job completion thanks John When making this appointment, I talked to Heather who had worked me in to address a recall that required no parts the first time at Lou Sobh which brought me back as a repeat customer. Thanks again Heather More

by Larry Verified Customer Verified Customer

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Parts and labor rates are very expensive. Oem Parts are charged almost double the price. We can by honda oem Parts from online hondaoemdiscountparts.com. I believe dealer buys from them and c Oem Parts are charged almost double the price. We can by honda oem Parts from online hondaoemdiscountparts.com. I believe dealer buys from them and charges double the amount from customer. More

by Sashi Vasudevan Verified Customer Verified Customer

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The service staff is always helpful and friendly every time I go for car service. time I go for car service. More

by MBRDMS Verified Customer Verified Customer

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Nice facility, very comfortable Good location, very clean, everyone is very friendly, John always very helpful. I own 2 Honda's and bring them both to you clean, everyone is very friendly, John always very helpful. I own 2 Honda's and bring them both to you More

by budrtr Verified Customer Verified Customer

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