John Grossmann | Page 2

Excellent Service Experience Fast, efficient routine maintenance service visit including multipoint inspection. Service advisor, John Grossman was knowledgeable and thorough in po Fast, efficient routine maintenance service visit including multipoint inspection. Service advisor, John Grossman was knowledgeable and thorough in pointing out several items that may need to be addressed in the future without any upsell pressure whatsoever. Prices for work performed were competitive and reasonable (I had several service coupons which were honored). Overall, felt very comfortable with this visit and will definitely return to Platinum VW for future service as needed. More

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John was great and extremely helpful.service w as fsst Service was exceptional. Everyone w a d helpful and knowledge able for my vehicle. Best experience with service dept. And I've been to a few Service was exceptional. Everyone w a d helpful and knowledge able for my vehicle. Best experience with service dept. And I've been to a few More

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Even the coffee was excellant! At this point it's like visiting an old friend. John Grossman and the entire staff always do the right thing and the WiFi was working great as well. At this point it's like visiting an old friend. John Grossman and the entire staff always do the right thing and the WiFi was working great as well. Thanks for the coffee mug. More

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Excellent They are so good I asked if they would service my BMW, too. They did just as good a job, used the right parts and got it done faster and cheaper than They are so good I asked if they would service my BMW, too. They did just as good a job, used the right parts and got it done faster and cheaper than the BMW dealer! Always call Platinum! More

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Great Service New Management = Excellent Service Everyone was pleasant from the time of write up to speaking with an Advisor and also when picking up my vehicle 5 New Management = Excellent Service Everyone was pleasant from the time of write up to speaking with an Advisor and also when picking up my vehicle 5 stars ! More

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I was very low on oil and in need of inspection unknowns I o I was unaware Of low oli till light came on me grossmsn was do kind to service for me and also noticed my inn spect ion was expired I am so satisfied I was unaware Of low oli till light came on me grossmsn was do kind to service for me and also noticed my inn spect ion was expired I am so satisfied with this dealership More

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Toureag 2008 battery change and oil Much too high on labor olus instead of maybe just 1 hour I was called back to say it will take longer. The car also had a recall fir fuel pump issue a Much too high on labor olus instead of maybe just 1 hour I was called back to say it will take longer. The car also had a recall fir fuel pump issue and the part was.not available. Yhe car was returned the next day kate in the afternoon, At the end I was tikd.over the phone that the ture pressure sensors are all gone whereas when I dropped.the car the were working and.showed low pressuee only on one tyre. The service person told me that they will ccost $100 each and.offcourse $135 per hour of labor. I felt being ripoed off. Sorry but this is my real feeling More

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Great experience Great service, will be back again. John Grossman went out of his way to accommodate my appointment even though I was 30 minutes late. He was very acc Great service, will be back again. John Grossman went out of his way to accommodate my appointment even though I was 30 minutes late. He was very accommodating and I appreciated that. More

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Excellent experience in Platinum Volkswagen Platinum Volkswagen scored again! We had bought an VW Atlas from the Platinum VW in the summer of this year. We had visited many different dealersh Platinum Volkswagen scored again! We had bought an VW Atlas from the Platinum VW in the summer of this year. We had visited many different dealerships looking for a vehicle of that size. When we walked into this dealership, our family knew intuitively that this was the place for us. The staff provided excellent, exceptional service, when I took my car for servicing yesterday, I was afforded the same exceptional service. Thank you!!! Look forward to continuing this relationship! More

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Very professional staff and exceptional timing Mr. Grossman excellent Mr. Martinez exceptional All I got to say is wow the way the handled the service that i needed so well. The greet and the Mr. Grossman excellent Mr. Martinez exceptional All I got to say is wow the way the handled the service that i needed so well. The greet and the goodbye was like I was almost goodbye to family members. The whole staff were ace More

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