John Hansen | Page 11

The staff is very professional and friendly. The work is thorough and efficient, and is always completed within the estimated time frame. They just do an excellent job! The work is thorough and efficient, and is always completed within the estimated time frame. They just do an excellent job! More

by JLFRALEIGH Verified Customer Verified Customer

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John Hanson was great he kept me informed on the progress with the work on my car and recommended services that were needed. He was great to work with. with the work on my car and recommended services that were needed. He was great to work with. More

by MULTIBOBWORK Verified Customer Verified Customer

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When I booked my appt that morning I was given a choice of several afternoon times and was told there were many open slots. I was told that the service would take 2 hours. The reality was very different. I of several afternoon times and was told there were many open slots. I was told that the service would take 2 hours. The reality was very different. I had to wait 3 hours until they started the 2 hours of work. They way overbooked and I spent 5 hours there for rear brakes. There was no place to sit, a crowd waiting for hours and hours for simple work, not just me. My/our time is valuable and this shows no respect for your customers to overbook like that . Really bad booking and customer service. Not John's fault, the fault of those booking and management. I have been a long standing customer bought my car from you and had all of my service done at Westboro for the past 7 yrs till now. Spent thousands and thousands on maintenance with you through the years. Really angry when I left and still am. More

by SMGOLDWL Verified Customer Verified Customer

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I came in for service and along with the oil change they performed a multi point inspection but never put air in my tires. I specifically made an appointment so I wouldn't have to wait too long but it is al performed a multi point inspection but never put air in my tires. I specifically made an appointment so I wouldn't have to wait too long but it is always way too long. I waited 20 minutes before I was even helped. My time is valuable too. More

by MCCARTHY.KRISTEN Verified Customer Verified Customer

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Quick, efficient and professional. Would recommend to another person Will come back for my next visit Would recommend to another person Will come back for my next visit More

by MATTMACPHEE Verified Customer Verified Customer

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Good service good customer service honest respectful reliable prefer to other people service plan is really good reliable prefer to other people service plan is really good More

by KRISHNA74 Verified Customer Verified Customer

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Great service. Picked up the car at no additional cost to me, explained possible options allowing me to choose the best options given the age of my car. Responded Picked up the car at no additional cost to me, explained possible options allowing me to choose the best options given the age of my car. Responded in a timely manner to all my questions! More

by ToyCorolla2010 Verified Customer Verified Customer

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I only went in for a basic service. Upon leaving the dealership, I noticed my low pressure guage was not disabled. I had to go back to the dealership and learned that after the techni Upon leaving the dealership, I noticed my low pressure guage was not disabled. I had to go back to the dealership and learned that after the technician had rotated the tires, he did not adjust the air pressure. The technician had also reset my dash screen and not returned it to the screen I had set. All in all, I felt it was a sloppy job for a simple service. More

by Doncap Verified Customer Verified Customer

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John Hansen was a great advisor, I will ask for him whenever I need service whenever I need service More

by Meat11 Verified Customer Verified Customer

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I've been getting my car serviced here since the purchase in 2009. I feel they give me good advice and work with me to arrange convenient times etc. in 2009. I feel they give me good advice and work with me to arrange convenient times etc. More

by NCHANIS42 Verified Customer Verified Customer

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