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John Hanson
Refer Me
209 Reviews
With nearly three decades of experience in the auto industry, John has been with Danbury Audi since 2003. John is a Top 20 Audi Service Adviser in the U.S. and an Audi Exclusive Service Writer. Away from Danbury Audi, John coaches Little League, enjoys sports in general and spending time with his wife and two kids.
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209 Reviews of John Hanson
Verified Customer
Helpful 
August 20, 2022
If you're going to leave your car at this location, take ALL your belongings. I never expected this from Audi but I really did give them a chance to make this right before writing this. 2 months ago I took ALL your belongings. I never expected this from Audi but I really did give them a chance to make this right before writing this. 2 months ago I took my car in for detailing. Something ended up being wrong with it so they had to keep it for an extra week which was totally ok. I have a baby so I tried to take everything I could when I left my car but forgot my husband's Ferragamo sunglasses on the dashboard tray in my rush to get the baby in the loaner car as she was crying. When I went to pick up my car a week later, the sunglasses were gone. I called and made sure that I was clear in that I wasn't accusing anyone of any wrongdoing, but they did go missing. I was met with a pretty defensive attitude when I spoke to the manager, John, but I understood that it may have been out of concern that I would write a bad review. I assured him that I just wanted the glasses back or for them to rectify the situation. He asked me to send him the price of the item and a photo and told me he would speak to management and call me back, but I didn't hear back. I called back 2 times before finally getting ahold of him and he told me he promised someone would reach out to me but a month later, no answer. So I tried again and couldn't seem to get him to call me back at all. So I finally spoke to the director in the services department, Dave. Once again he told me he would speak with accounting and call me back first thing in the morning, although something told me he wasn't really that interested in helping based on the tone in his voice. That was 4 days ago and I have called and left messages but it seems like I'm just being pushed aside. So I thought I would just come here to warn future patrons that if you accidentally leave any possessions behind and they go missing, this specific location is not interested in making sure you retrieve your property or making it right so you at least feel they take responsibility for anything that happens when your car is in their care. So make sure you leave your car completely empty, or go to another Audi with better customer service. More
by Helga Guazzini
Other Employees Tagged: John Hansen
August 19, 2022
Everyone at Audi Danbury and especially our service advisor Dash Peterson was so friendly and provided efficient, competent customer care. The facilities were clean, comfortable and accommodating. advisor Dash Peterson was so friendly and provided efficient, competent customer care. The facilities were clean, comfortable and accommodating. Even though we were visiting the area from Philadelphia, our experience at Audi Danbury reaffirmed our loyalty to brand and will definitely factor into our continued servicing and purchasing decisions in the future. More
by AIMEEANDO
Other Employees Tagged: Dash Peterson
August 17, 2022
Very pleased with the scheduling, friendly service, communications, etc..... Would recommend Audi to other friends and colleagues communications, etc..... Would recommend Audi to other friends and colleagues More
by PEMBERTRW
Other Employees Tagged: Nate Lorenzen
August 16, 2022
The dealership communicated well. They checked in with me daily. Drop off and pick up was painless and quick. The gave me a loaner that was exact model match. They checked in with me daily. Drop off and pick up was painless and quick. The gave me a loaner that was exact model match. More
by PHESLIN
Other Employees Tagged: Al Cretacci, Gabriel Henriques, Nate Lorenzen , David Guertin
August 11, 2022
The technicians and client services staff are exceptional. I will gladly use this dealership again. exceptional. I will gladly use this dealership again. More
by TAYDUFF
Other Employees Tagged: Nate Lorenzen
August 10, 2022
Audi Danbury did a great job. they were prompt with fixing the recall and gave me a loner car. they were prompt with fixing the recall and gave me a loner car. More
by FRED64
Other Employees Tagged: Al Cretacci, Gabriel Henriques, Nate Lorenzen , David Guertin
