John Henry
John Henry at Riata Ford
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John Henry | Page 2

Service Advisor

Riata Ford

10507 US-290
Manor, TX 78653

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4.8
87 Reviews
4.8

87 Reviews

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87 Reviews of John Henry

October 19, 2023

Dealership Rating
Employee Rating

Email time was 9:30 but person at the counter said it was 8:30 and I missed my appointment. I showed her email but still waited 2.5 hours for oil change. More

by DUNCP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: JD Brooks , Nicole

October 17, 2023

Dealership Rating
Employee Rating

BEST SERVICE DEPARTMENT IN CENTRAL TEXAS! If your Ford needs any type of service done to it, I highly recommend you taking it here. Very professional and the communication is spot on! They ke More

by Chris Blevins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Randall Cates

October 12, 2023

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Employee Rating

Very satisfied with the service and informative nature of the quick lane option and the wait time was reasonable. More

by GTREE7368
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: JD Brooks, Joe Vanek

October 12, 2023

Dealership Rating
Employee Rating

Oscar and Brianna were both amazing! It was a seamless process and I would definitely purchase from them again. More

by KELSEY.MARTINEC
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

September 30, 2023

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AS ALWAYS, the Riata Ford Service Department, hits another home run by taking excellent care of my 2016 F-150! Randall and John Henry went above and beyond, making sure that everything was done to pe More

by Chris Blevins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Randall Cates

September 23, 2023

Dealership Rating
Employee Rating

John is a go to guy. Very helpful and is willing to help you and will let you know what Ford wil pay for what need to do. That goes a long way in my book More

by jayman _j2002@yahoo.com
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Sep 25, 2023

Riata Ford responded

John Henry will always be diligent in his approach to doing all the right things. He works hard and keeps the customer informed. He understand the warranty process, and can explain it easily to his customer. We appreciate your buisness and your tiem.

September 15, 2023

Dealership Rating
Employee Rating

These guys are amazing! Awesome Job! They installed Evans Coolant of which is a specialty. Thanks More

by Nikki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JD Brooks, Dorothy Metcalf, Randall Cates, NOE AVILA, Richard Heuser, Scott Jordan , Chris Amaya, TRAVIS GUERRERO, Kevin Hopper, Nick and Mason

Sep 18, 2023

Riata Ford responded

Thanks for your business and your time to give us some feedback. John Henry and Chris Amaya do an amazing job and work well together. We look forward to an opportunity to serve you again.

September 01, 2023

Dealership Rating
Employee Rating

Jon Henry kept me informed and up to date threwout my whole service visit even though backorder parts he made it as easy as possible and the whole Riata service team! More

by TNH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JD Brooks, Randall Cates , Chris Amaya

Sep 06, 2023

Riata Ford responded

Thanks for the feedback for your recent service work at Riata Ford. Jon Henry is very dedicated and tenacious about the work he is doing for your vehicle. The team will update you with any update, and ensure the paperwork is clear and transparent as well. Thanks for choosing Riata Ford as your service dealer, and we look forward to your next visit.

August 19, 2023

Dealership Rating
Employee Rating

Great job attentive, courteous with smile well as a storm is over knowledgeable, and kind More

by MSJJ23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 21, 2023

Riata Ford responded

We appreciate your time and your feedback. John Henry does a great job, and we look forward to your next visit.

August 17, 2023

Dealership Rating
Employee Rating

The service crew at Riata Ford is wonderful. They got my vehicle in and out quickly and fixed/checked everything I asked for. If you're looking for a service facility, give these guys a try. I h More

by UVALDERANCHES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JD Brooks, Randall Cates , Chris Amaya

Aug 21, 2023

Riata Ford responded

We sincerely appreciate your loyalty to the brand and to Riata ford. The team works like a well oiled machine between departments if necessary. Your business and your time are important, and we use your feedback to do a check and balance against our processes. Thanks again.

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