John Hicks | Page 3

Great experience, well treated. Excellent service, very knowledgeable, patient and helpful. Both salesmen (Kevin Ferguson and John Hicks) along with finance rep (Andy Russo) are good Excellent service, very knowledgeable, patient and helpful. Both salesmen (Kevin Ferguson and John Hicks) along with finance rep (Andy Russo) are good people to deal with. Pleasant, polite and helpful. More

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John Hicks did a great job for us. Commend him. We went to about 12 dealers before we bought at Criswell from John Hicks. He found what we wanted and facilitated an easy transaction; out with the ol We went to about 12 dealers before we bought at Criswell from John Hicks. He found what we wanted and facilitated an easy transaction; out with the old and in with the new. The dealership has all you need and is competitive. More

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Great experience Overall, this was the best car buying experience I have had. John Hicks and Andy Russo were great, very nice and not pushy. They answered all my quest Overall, this was the best car buying experience I have had. John Hicks and Andy Russo were great, very nice and not pushy. They answered all my questions and didn't push for more expensive options who were not relevant. More

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Great Service Our salesman John Hicks was very helpful and assisted our family in finding a great vehicle. We are very satisfied with our purchase so far. Our finan Our salesman John Hicks was very helpful and assisted our family in finding a great vehicle. We are very satisfied with our purchase so far. Our finance specialist Jessica Baum was very friendly and informative. She is the best finance specialist we have ever worked with. More

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Excellence Taken advantage: I bought a car here in January 2016. Needless to say I was taken advantage of by the sales representative Bobby and the finance pers Taken advantage: I bought a car here in January 2016. Needless to say I was taken advantage of by the sales representative Bobby and the finance person Jim who kept "strongly insisting" that I get this warranty and that warranty. By the time that finance was done with this practice called "add ons" the sales representative gets an incentive and/or a commission out of the sale. They had a field day with me. When I called today "Kye" of the sales managers there at Criswell Honda said to me and I quote "we're not allowed to make a profit". Your not supposed to make a profit when it takes advantage of others. DON'T GO HERE UNLESS YOU WANT TO BE TAKEN ADVANTAGE OF. #ripoff #pissedoffcustomer #poormanagement #greedy #fake A year later January 2017, I came back to cancel all of my warranties and the Finance representative said to sign the warranty and let him submit it. I waited 8 weeks so I called the warranty company. They said and I quote "there was never any cancellation sent in." I was extremely perturbed and called the fiance manager (she immediately cancelled all the warranties totaling 2450 dollars (I checked my car statement.) Ms. Johnna Nagiecki was extremely helpful and courteous! Thank you Ms. Nagiecki! I had came here on 03/12/2017 to purchase a new vehicle. My experience was nothing short of amazing. Natasha Parsard showed amazing customer service as well as proper decorum and demeanor towards me. I had a great experience this 2nd time around coming to purchase a vehicle from start to finish. Natasha was very amiable and an amazing person and mother. Thank you Natasha for making my visit a memorable one! Keep being you Natasha! More

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It was very organized and comforting. It was wonderful. The customer service was great as well as the finance department. My husband and I were very satisfied with the service and would It was wonderful. The customer service was great as well as the finance department. My husband and I were very satisfied with the service and would recommend others to purchase a vehicle from them. More

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Great Service My wife and I purchased our new Honda Pilot on Sunday September 25, 2016 from Criswell Honda in Germantown, MD and had a great experience. We initial My wife and I purchased our new Honda Pilot on Sunday September 25, 2016 from Criswell Honda in Germantown, MD and had a great experience. We initially came in for a vehicle test-ride and left with a new Pilot!! Our Sales Consultant John Hicks and Business Manager Jessica Baum were very helpful answering all our questions and went above-and-beyond in ensuring that our experience was great. We are looking forward to many years of exciting family trips in our new Pilot! Thanks Criswell! More

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Short and simple I went to the dealership to try out a car I had already pretty much decided on, so the kind of help I was looking for was very specific. John Hicks pr I went to the dealership to try out a car I had already pretty much decided on, so the kind of help I was looking for was very specific. John Hicks promptly assisted me when I arrived, wasn't pushy, facilitated everything that I needed, and was a generally nice person throughout the process. I test drove and left, saying I would take some time to make up my mind. I ended up coming back that same night because I didn't want to lose the car, and, with almost no notice, John, Jim Walker, and the rest of the Criswell staff dealt with us patiently and professionally well past the closing time of the dealership, helped me with getting a good deal, and for that I am very grateful. More

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Purchase of a 2016 Honda Civic Coupe We were in the market for a new Civic Coupe and wanted one with the safety technology. John Hicks, our salesman was extremely helpful and very low key We were in the market for a new Civic Coupe and wanted one with the safety technology. John Hicks, our salesman was extremely helpful and very low key. He responded to our questions and worked around our schedule to finalize the sale. We also appreciated Andy Russo's efforts to complete the purchase. Gary Graves quickly scheduled us for the Cilajet application immediately after we purchased the car and ensured it would be completed to meet our needs. We have appreciated our first experience with Criswell and look forward to servicing the car there. More

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Horrible Customer Service We went to Criswell Honda to look at a Pilot. We were approached by John when we walked into the showroom. We explained what we were interested in and We went to Criswell Honda to look at a Pilot. We were approached by John when we walked into the showroom. We explained what we were interested in and he proceeded to tell us there were some out on the lot we could look at. I explained I was mostly interested in looking inside to get a sense of how big the car is. John pointed outside and told us to take a look. We walked outside and he stayed inside! We thought ok maybe the car will be open, nope, locked. We went straight to our car and left. The customer service that Criswell advertises was non existent for us. I sent a follow up email to the General Sales Manager to express our disgust and got NO response. Would not ever recommend this dealership! More

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