John Howard | Page 45

Customer service is outstanding. Never had any issues with repairs. I like that appointments are easy to make and we do not have to wait if an appointment has been made with repairs. I like that appointments are easy to make and we do not have to wait if an appointment has been made More

by Jbosgraaf Verified Customer Verified Customer

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He made sure everything was good with my suv 🚙 thanks John Howard Customer happy happy did not have to want long they service was fast John Howard Customer happy happy did not have to want long they service was fast More

by ilive1952 Verified Customer Verified Customer

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Very happy with the service at Rizza Buick. I am always treated very well and John always has me in and out in a timely manner. treated very well and John always has me in and out in a timely manner. More

by Jen Verified Customer Verified Customer

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Awesome service department! I always have an excellent experience with John, always takes good care of me. I’ll continue to bring our 2017 Acadia here for service as long as we own it! experience with John, always takes good care of me. I’ll continue to bring our 2017 Acadia here for service as long as we own it! More

by BKOUBA1 Verified Customer Verified Customer

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I can describe Rizza Cadillac Buick GMC with one word...... EXCELLENT! The service at Rizza is number one in my book. They took care of me not only once but twice. I won't go anywhere else! Thank yo word...... EXCELLENT! The service at Rizza is number one in my book. They took care of me not only once but twice. I won't go anywhere else! Thank you! More

by Lamarrpjones Verified Customer Verified Customer

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This is by far the worst dealer I've ever worked with, and I've owned close to 40 vehicles in my 34 years on Earth. They are extremely dishonest, rude and arrogant. Probably the most unprofessional dealer and I've owned close to 40 vehicles in my 34 years on Earth. They are extremely dishonest, rude and arrogant. Probably the most unprofessional dealer in business. After trading in my 2020 GMC Sierra 1500 AT4 3.0 duramax on a 2019 Ford F250 Lariat Superduty 6.7 powerstroke (needed more pulling power), it was agreed upon in the WE OWE agreement (and verbally confirmed both on the phone and in person by 3 differnet employees) that the dealership was swap my aftermarket wheels/tires and shocks/control arms that were currently installed with the OEM parts I provided them. This is roughly a 3 hour job to complete. I was told within a few days the parts would be removed, someone would call me and I could come back and pick them up (90 minutes from my home). 3 days go by, no call. So I call and text the dealership to get a timeline on the parts removal. They say they will be ready to be picked up by Friday evening. Awesome. So after calling to confirm Friday after work the parts were ready, I make the drive down to pick everything up. Once I arrive at the dealership, nobody has a clue what I'm talking about. After walking around the dealership for almost an hour, we finally discover that my parts are locked in the tool room to keep them safe. Manager says ok let me find the key. Well, nobody can find the key. So they proceed to try to break into their own tool room with a screwdriver!!! Well that didn't work, so off to try to find the key again. Fast forward another 15 minutes or so, we have the key! Woohoo! So we open the door and there's my wheels/tires and 2 boxes with suspension components. All the wheels look great, no damage. I peek into the boxed to make sure all my suspension parts are there, only to see the boxes still contain the OEM suspension parts!? I'm upset now as I've already wasted over an hour of my day (plus drive time) just to find out that all my parts are still installed on the truck I traded in, minus the wheels/tires. So, I load up the wheels/tires and come to an agreement that they will be removed the following day and overnighted to me. I received an extremely arrogant call from the used car and/or service manager of the dealer Josh. He flat out told me that "it's your problem now, deal with it" and hung up on me. I called the dealer back asking to talk with Josh again, and apparently he was not man enough to take my phone call and have a real adult conversation. As far as I'm concerned, he should be fired.. Fast forward 2 weeks and I still don't have my parts. I filed a complaint to the BBB and also opened a case with the Illinois Attorney General to get their attention. After several failed attempts to contact the dealership via call, text and email I was left with no choice. As far as I'm concerned the dealership has stolen 1000 dollars from me (cost of parts), and should have to either hold up their end of the deal and remove my parts, or write me a check for what I paid (I have receipts with dates and prices paid, along with pictures of the parts installed on my truck). Bottom line is, stay far away from this dealership. More

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Great service very professional had oil change check everything refill talked about future services recommended rewards program iwas in and out and about 40min also sent reminders everything refill talked about future services recommended rewards program iwas in and out and about 40min also sent reminders More

by tgriffin4life@yahoo.com Verified Customer Verified Customer

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I want to thank John Howard for a the wonderful service I received Saturday 3/20/2021. He it a delightful man. He kept me informed of what was happening with my vehicle. The service was great and I was extre received Saturday 3/20/2021. He it a delightful man. He kept me informed of what was happening with my vehicle. The service was great and I was extremely grateful that my vehicle was in good hands More

by Booboo Verified Customer Verified Customer

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I came in for service on my 2017 Buick Envision the service department staff was very friendly and knowledgeable they provided me a loaner vehicle and they fixed the problem very quickly I would highly service department staff was very friendly and knowledgeable they provided me a loaner vehicle and they fixed the problem very quickly I would highly recommend Rizza Buick GMC to anyone a very refreshing experience thanks so much AL Bailey More

by albailey26 Verified Customer Verified Customer

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TERRIBLE. Brought car in At my appointment time, they TERRIBLE. Brought car in At my appointment time, they didn’t work on it until Tuesday. I had to keep calling them to find out the status. They kept t TERRIBLE. Brought car in At my appointment time, they didn’t work on it until Tuesday. I had to keep calling them to find out the status. They kept telling me on Monday and Tuesday that the mechanic hadn’t gotten to it yet. My transmission is slipping and because the mechanic could replicate the problem, they told me to bring it back next time it happens. This is my second time in there with the same problem. Just awful. When I went to pick up the car, it was pouring rain and the Service person told me to find my car somewhere along the fence outside. No apology for NOT fixing the problem. I will NEVER take my car there again. It was the worst customer service I have dealt with. More

by D2ORION Verified Customer Verified Customer

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