John Kim | Page 17

Friendly and proactive! All the employees are willing to bend over backwards for their customers. Especially DJ and Mary who helped me buy my beautiful NX! bend over backwards for their customers. Especially DJ and Mary who helped me buy my beautiful NX! More

by ELIZALEEPADDEN Verified Customer Verified Customer

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Everyone at the dealership was very welcoming and cordial. Our sales person was very informative and answered a lot of our questions. It didn’t take as long as I thought it would. cordial. Our sales person was very informative and answered a lot of our questions. It didn’t take as long as I thought it would. More

by JEFFANDHELEN Verified Customer Verified Customer

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There has been no follow up on my credit for the final lease payment or my paperwork for my previous vehicle which surprises me since they can’t do anything with possession only lease payment or my paperwork for my previous vehicle which surprises me since they can’t do anything with possession only More

by MARK Verified Customer Verified Customer

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Jim Falk is awesome! Freddy got a promotion, and Angel picked up right where he left off. Great people! Great service! I’m loyal to these guys! picked up right where he left off. Great people! Great service! I’m loyal to these guys! More

by DARICHEAL Verified Customer Verified Customer

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HORRIBLE STAY AWAY My wife got into a total loss and needed to get a new Lexus. We did lease one but LEXUS owes us more than $5,600 between what they were paid by the in My wife got into a total loss and needed to get a new Lexus. We did lease one but LEXUS owes us more than $5,600 between what they were paid by the insurance and what my payoff amount was. It has been 2 months since they received payment from my insurance company but have still not forwarded me my $5,600. Calling Lexus Financial is an absolute nightmare. They always promise everything but never deliver. Hold times when calling exceed 40 minutes!! DON'T BUY LEXUS. More

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Worst experience If you want to hear about how Lexus screwed me over by ruining my credit, taking a loan out in my name more than what was needed (without my knowing), If you want to hear about how Lexus screwed me over by ruining my credit, taking a loan out in my name more than what was needed (without my knowing), has advised me to get my car REPOED, and still has not done anything to help me, read below. My lease expired in July so I decided to walk into the dealership to purchase my car. I made this transaction on July 10. Five days later, I was charged a car payment from Lexus Financial - my last car payment was made in June. They were not supposed to take out another payment so I decided to cancel the transaction through my bank. That entire week Lexus Financial was blowing up my cell and another phone number that I have specifically told them 10000 times they can no longer call. They were leaving me messages stating that my account was past due and that I needed to return my vehicle. This did not make any sense to me since I had already purchased my car. I called Lexus Financial and they informed me that Jim Falk Lexus had not informed them that I purchased my car and because of this my account stated past due. I reached out to Jim Falk to let them know of my concerns and they told me they would take care of it - they did not. A week later, Lexus Financial called and told me that it is time to return my leased vehicle. I reached out to Jim Falk AGAIN, and I was told it would be taken care of. Another two weeks pass, and guess what? Not only did Lexus Financial call AGAIN, but they had taken another car payment. This transaction was then reversed by my bank for the second time. Lexus Financial left me a message stating my account was two months past due and I am going way beyond my lease agreement and I need to return my car. So that, I did, or at least attempted to. I went back to Jim Falk Lexus (this being my third time there in a month) and asked to speak with the sales manager. I waited about an hour to be helped. I stated all my concerns and that I was tired of dealing with this and would like to return my vehicle. JOHN KIM stated "Lexus is still calling you because they didn't know you bought your car, don't worry you can keep it." (Mind you this is a month later) Me, not trusting that they would take care of it considering they've told me 3 times it's been taken care of, I stated I would like to return the vehicle. I am done dealing with Lexus. John Kim then told me, "Well if you don't want the car, just leave it parked on the street. Someone will come get it." ????? I did not comprehend so again he tried to make himself a little more clear, "Just empty you car and leave the car on the street, either someone from here or wherever will come take the car." ???? Still did not understand how this was my solution. He again said, " LEAVE THE CAR ON THE STREET AND SOMEONE WILL TAKE IT, IT'S CALLED REPO!" He advised me to have my car repossessed! I left Jim Falk furious! And that day, I decided to get some advice from a lawyer. She informed me that I had a pretty solid case - and then we digged deeper. I later found out that my buy out went from $17,000 to $29,000. They charged me all these extra packages without my knowledge! I then called and was somewhat helped by Joey. He told me I can come down to Lexus and he will deduct some of these packages. They have still not all been deducted. I have been calling and leaving him voicemails and he has not gotten back to me. It is now September and I am still waiting to be helped. This by far has to have been the WORST customer service/ deal experience I have ever experienced. DO NOT GO HERE! More

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Same car double sales Stay away from this dealership i leased car from them asked to keep it for a few days salesman said no problem Then they sold this car to someone else Stay away from this dealership i leased car from them asked to keep it for a few days salesman said no problem Then they sold this car to someone else manager don’t return phone call More

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Beware - they lie and scam you out of money! We were made to wait in the lounge for about an hour while they were doing the paperwork. They knew we had had a long day and we feel like (looking b We were made to wait in the lounge for about an hour while they were doing the paperwork. They knew we had had a long day and we feel like (looking back on it) they were wearing us out and trying to get us to not read what we were signing closely enough (and sadly it worked). They told us they had gotten the bank to extend a lower financing even if we took the longer loan, so we thought "why not?" We were too tired and trusting and just signed. And guess what??? The bill came in and it was the higher rate for the longer loan. Had we known, we would have just taken the shorter loan. Tried to reach the dealership multiple times and never received a return call. Finally talked to the sales manager one time who promised to look in to it and call me the next day. It's been about 2 weeks now and SHOCKER!!! No return call. I hope that all Lexus dealers do not have the habit of scamming their customers like this. More

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Another excellent experience Josh Kim has been of great assistance over the years. That he has been promoted speaks volumes for his professionalism and service orientation to cus Josh Kim has been of great assistance over the years. That he has been promoted speaks volumes for his professionalism and service orientation to customers. He truly is the best! This was my first time with Freddy Hall who handled everything beautifully. I couldn't be happier with the service at Jim Falk Lexus. More

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New NX These cars are way high tech now...Lexus BH helped me to get into a new car very quickly, much sooner than I expected. Thanks These cars are way high tech now...Lexus BH helped me to get into a new car very quickly, much sooner than I expected. Thanks More

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