John Kim | Page 3

Wife and I, loves our experience from the initial phone call to verified the car available to driving off the car home Heidi our car sales lady was really friendly and professional. John Kim was easy and s call to verified the car available to driving off the car home Heidi our car sales lady was really friendly and professional. John Kim was easy and straight to the point to work with. Definitely I recommend and trust these professionals. More

by ROGELIO SORIANO Verified Customer Verified Customer

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Lanndon and John were great to work with. Yelp reviews showed the dealership can be a little tough to deal with, but I found the contrary. It was a great experience. Yelp reviews showed the dealership can be a little tough to deal with, but I found the contrary. It was a great experience. More

by JLRAPHAELSON Verified Customer Verified Customer

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Heidi and John were amazing! They worked an excellent deal for me! I definitely recommend them! They worked an excellent deal for me! I definitely recommend them! More

by CARNEKA.GRANT Verified Customer Verified Customer

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I had a great experience with Sam, he was great at answering all my questions about the car. The whole process was very quick and easy. answering all my questions about the car. The whole process was very quick and easy. More

by ADRIANNAVANDEPOL85 Verified Customer Verified Customer

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Dealer was very helpful and attentive. He gave me a lot options to choose from and helped me decide which car would be the best fit. He gave me a lot options to choose from and helped me decide which car would be the best fit. More

by AJLEE0730 Verified Customer Verified Customer

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Emma was extremely helpful! And got a great deal on top of it. would recommend And got a great deal on top of it. would recommend More

by ADRIANNAVANDEPOL85 Verified Customer Verified Customer

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Customer service was great thank you again yoseline and the finance team. Fast and easy experience!!!! the finance team. Fast and easy experience!!!! More

by Layla stey Verified Customer Verified Customer

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I made this a very easy transaction for everyone involved since I did some research after our last Lexus dealership in OC had a terrible employee handle Loyalty Clients. We have leased a previous Lexus at since I did some research after our last Lexus dealership in OC had a terrible employee handle Loyalty Clients. We have leased a previous Lexus at Jim Falk at their previous location in 2019, but it was not a great deal. This time around I made a reasonable, but aggressive proposal to internet sales team. Em Hakopyan was the one who reached to my proposal. 3 emails and 1 phone call to confirm- we had an agreement in place. Another GM recommended that I get the deal in writing with exact figures before making the drive to BH as they have a reputation upon arrival that it wasn't the same deal. I asked for it in writing and deal sheet PDF was emailed. When we arrived at the dealership, the car was not yet prepped- which was my preference so that they would not put any sealants or wash the car as it was going to be sent to my detailer for ceramic coating. Time is $ so tried to make everything as efficient as possible. Em showed us the actual car in person. And then, we were sent to finance to sign the papers. However, the pre-incentive selling price was not what we had agreed. Nancy needed to get management to review. This is when John Kim, GSM came in. I showed him the text messages from that morning to be sure that it was indeed the actual deal that we agreed upon. He even came to say well done and revised the contract. Minor hiccup that was handled so pretty efficient for non-broker deal. Signed in early Sept 2023. Lexus doesn't lease well these days, but since we had positive equity on the last one- it made sense for us to get a new one while MF/interest rates were high. Happy with the deal and will hopefully be able to get some future aggressive, efficient deals as multiple repeat customer when this one is up in 3 years. More

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Easy to work with, got me the exact car I wanted. Delivered directly to my house. Super easy and pleasant! Delivered directly to my house. Super easy and pleasant! More

by LisaL Verified Customer Verified Customer

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Always great service and satisfied with price offerings. Been dealing with John for the past 8 years. Been dealing with John for the past 8 years. More

by KEYKIM13 Verified Customer Verified Customer

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